Zocdoc

I didn't like the fact, that some medical institutions in US provide extremely worse quality of service than Amazon. They are rude even before you signed contract that obligates to pay them money. And don't care about customer satisfaction. This site make it possible to filter such doctors, and this is really great.

Referred to a primary doctor I wouldn't trust a rat with. The primary care doctor was nothing but an arrogant, unethical witch. Love to hear herself talk, doesn't listen to the patient. Describes medications that are unnecessary. Told this doctor that I had a fatty liver and she stated this was a menopausal issue, this was so very WRONG.
When I questioned her she said if I don't like it then I can go elsewhere and kicked me out of her office but not before collecting $90. She brushes the seriousness of certain lab results off as age related. Saw another doctor for these elevations and glad I did for they could become life threatening and needed to be monitored.

This is a scam! Stay away!
They signed up our physical therapist last year after giving great presentation.
We paid $3000 up front. Not a single appointment was booked thru them the whole year. So, of course, we had no intentions of reviewing. Well, a few weeks ago I check our bank statement and I see they withdrew another $3000 unauthorized from our bank account ( now I understand why they didn't want to accept credit card payment in the first place). It was been over three weeks and they haven't returned the money.
We are reporting them To BBB and preparing the article about them for Chicago Tribune.

Zocdoc is not there for providers. Essentially, Zocdoc has ruined my business. They allow patients to book on the site and cancel whenever they want, even two minutes before appointments. They claim they hold patients accountable, but they actually do not. They may ban a patient based on email address, but then they just create another account with a different email address. There is no way to block patients who have been harassive. The service team clearly copies and pastes from a catalog of responses in emails. Often times, they do not respond at all. I would highly discourage that all providers stay away from this platform. It is making a mockery of the healthcare industry and will crumble any small business.

Zocdoc is SUPER easy to use. I enter the city or zip code in which I'm near to find a doctor nearby. I also enter the insurance I have so that I am sure to make an apt. With a doctor who accepts it. It's very clear the open dates & time to choose from. What makes it even better is reading other people's reviews to get a sense at how this doctor and his/her staff may be. I have use zogdoc for all of my healthcare needs and it's been wonderful and easy. No more making phone calls or having to step into an office to inquire information & make an appointment.

ZocDoc has always provided me with beyond amazing service and if I've ever had an issue, which has only been once, they addressed it very quickly and appropriately. With ZocDoc you are ultimately in charge of who you see and when you go. Also, least we forget that all the healthcare professionals are reviewed by an amazing community of real life ZocDoc members! You're also able too see the professionals credentials, photos of staff and facility. I could go on and on about ZocDoc and how amazing they are, but you'll honestly never know until you sign up! Oh, and did I mention it's a free service. That's right, add some Zoc to your life

Unethical and deceptive business practices. We signed on for a trial six month period. At the end of the six months, without any notice, we were charged again. Their response was "we are so sorry, our rep was ill. It won't happen again." We received an email that our "invoice was ready." Emailed and spoke to several reps who assured us our account would not be charged without speaking to us first. We were promised a prompt call back. Finally received a call several days later and was told our account had already been debited. We were told to "read your agreement." Asked about the previous apologies and promises not to repeat an unauthorized debit and was told "prove it." This company doesn't even send any notice that "it's time to renew in thirty days." I was told it is "my job to keep track." I do like the service but we won't be "autorenewing" with them ever again. Beware.

As a physician, this organization presented itself as a novel and useful tool to help our patients schedule appointments online and after hours. After one year of use, we have discontinued using ZocDoc. We saw very little patient traffic with it- several of the patients that did schedule appointments turned out to be drug-seeking patients.
The $3000 annual fee is definitely not worth the money.
FYI- the first five reviews of every physician are anonymous (read fictional) reviews- always 4 or 5 stars to make every physician look good.
Save your money

Hidden fees, no transparency and extremely difficult to use. So so frustrating. Charged $100+ to get a consult with a doctor who couldn't even help my problem. No refund and got my account "black listed". Have tried it three times and just gets more disappointing each time. Doctor cancellations, being overcharged or being scheduled 8+ hours away from where I actually live. Horrible horrible website that is way too difficult to use.