Zocdoc

Went to ZocDoc to cancel an appointment and could not find a way to do it. Finally sent an e-mail and made a call. ZocDoc also is overly rigid in its time allocations. Once you state the purpose of your visit, you are locked into time slots that have the minutes allocated for that purpose. It seems that the whole operation is ZocDoc-focused, not patient-focused. ZocDoc also seems not to be coordinated with the patient portal that Valley operates. I think I can make an appointment on either system, but the other system won't know about it. I'm not sure, though, because I have used each system only a few times. Overall, I am not at all impressed with ZocDoc. It could disappear and I would not miss it.

My GP's practice doesn't accept call in appointments and requires patients to use this service. It seems like it would be great to schedule a regular, routine visit. However, that was not what I needed. I didn't need to visit the doctor. I only needed a quick appointment for a blood-draw. There's no option for that on this site. So, I had to schedule a regular doctor's appointment and tie everyone up for 30 minutes for a simple 5 minute blood-draw. I was not impressed.

I have used ZonDoc on 2 occasions for a similar situation. My first experience with the medical provider' assistant was great, but never saw the doctor. It was communicated to me that I needed surgery with no other choice, but I could not speak with the doctor unless a scheduled a surgical procedure and then only speak just before I went into surgery. I wrote a constructive tough review and ZonDoc reached out to me immediately by phone and email. Your customer service staff was appalled that a medical provider acted this way. I felt that someone cared and was concerned about a ZonDoc's business practices. Made an appointment via ZonDoc with another provider in a different city and all went well. As I find myself in different cities at times. ZonDoc is my go to resource. Thank you ZonDoc

It is convenient for making appointments. However, I think Doctor's office staff should see not only schedule date but also patient's request or comment.
I mentioned to them that my purpose of visit was for flu shot in comment.
When I visited I was told that all flu shots were out and had to come back again.
If they saw my comment, they could contact me to reschedule, avoiding to visit 2 times.
I even billed for 2nd visits for facilitating fee.
Fortunately my insurance was covered for that but still it didn't make sense to me to be billed for lacking their attention.
ZocDoc Rep called the doctor's office to solve the issue for me. It was kind of her.

I had a terrible experience with an absurdly long wait time (the opposite of Zocdoc's ratings), one other patient walked out so I told the receptionist I had to go back to work, then left a negative review, but it never posted, not only that, the doctor's office claimed they canceled the appointment.

Then I decided to cross check Zocdoc doctors with a google search and found an entirely different (and honest) set of reviews. Zocdoc is gaming the system because doctors pay them for referring patients so it's a scam.

I booked an appointment and the doctor called the next day to tell me that day was not actually available. The ZocDoc calendar and the office calendar were not synced yet. No big deal... I changed my appointment date. Next thing I know I receive an e-mail from a ZocDoc rep stating he saw I had been rescheduled and wanted to find out what happened. I sent him a quick e-mail explaining and immediately he replied with his apologies and a $5 Amazon gift card for my trouble. I never expected to be contacted by ZocDoc seeing I didn't think it was a huge issue but the fact that they did contact me shows how much emphasis they put on customer service within their company. Will continue to use ZocDoc

ZocDoc has been convenient for booking appointments online, however I don't believe their doctor ratings are accurate. I visited a doctor that had 4 stars on ZocDoc and had a terrible experience. I did more research on this doctor after the visit and several other patients had very poor experiences similar to mine. Most other sites with a rating system gave this doctor 2 stars at best. I will still use ZocDoc to book appointments but I won't rely on the doctor ratings.

I would not recommend this service. I made an appointment that got moved without even a phone call. Their HR person tried to appease the issue with a $5 Amazon gift card, but apparently there are no internal controls to ensure that doctors are available when the system says they are. I made another appointment for an available time at a different near-by doctor's office. But no one from the office bothered to call me and tell me that the doctor was not in. I had already taken off of work and was on my way. Lucky that I called to make sure they took my insurance. When I asked them why they had the time available online, they just said, "oh, we're sorry. How about Thursday (2 days later!). - apparently syncing calendars is too difficult for ZocDoc.