Zocdoc

I was terrible sick with flu and had the worst experience with ZocDoc. I rarely get sick and did not have a PCP though have a good PPO health insurance. Call the doctor and found out they accept my insurance, got there and they told... we do not accept your insurance, call my insurance company and was informed they should have accepted it... My advice: If you are sick, don't go ZocDoc. Even better, have a PCP who knows you and helps you when sick.

I signed up for Zocdoc yesterday, searched for the specialty I needed, and selected one of the doctors listed. I made an appointment through Zocdoc and explicitly selected that the purpose of the visit was for a pap smear and gynecological check-up. Zocdoc confirmed the appointment with me several times and then, when I showed up to the doctor's office today, I discover she's not a gynecologist and doesn't deal with these matters at all. These idiots wasted my whole afternoon and I will never use them again, and recommend that you don't waste your time with them either.

If we could do it all over again, we would NOT have signed up with ZOCDOC. This was the worst decision financially we could have made. Dental marketing is difficult and so a alot of time we try things to help build patient base but this is by far a bad decision. Now we are locked in for 1 year and out of $3000.
Cons:
*Collect $3000 up front
*Locked into contract
*Patients cancel/fall through (flaky). Although we only had 2
*No follow-up done by ZOC DOC
******Please don't do it... stick to SEO and internet marketing

I scheduled an appointment with a dr via Zocdoc. The appointment was set up. A couple days later I got an email telling me how to set up the virtual visit and how to log into the patient portal. Exactly 1 minute after the email was posted I received a voicemail (because I didn't hear the phone) telling me that the dr did not accept new patients and I would have to schedule with someone else. No where did it indicate that the doctor was not seeing new patients. While looking I found several doctors that stated they weren't accepting new patients, but it was not indicated by this doctor. I had made plans for the virtual visit. Not happy.

Four times I have made appointments through ZocDoc and two out of the four times I did not see the provider I was scheduled to see. I left a comment on a Dr I see and ZocDoc did not publish my review. I am guess because the doctor offices pay ZocDoc so much money so they wont publish bad reviews. The reviews for the Doctors are false and cherry picked so don't fall from them like i did. Stay away from ZocDoc and its false advertising.

I love zoc doc! I have severe anxiety and have a hard time speaking on a telephone so if it wasn't for zoc doc I would probably never make an appointment with a doctor. I had one problem with a doctor not confirming an appointment I had made but I reported it to the zoc doc customer service department and they made things right immediately. I was very impressed. The only way they could improve the site would be to let the doctors register follow up appointments on there so if you needed to reschedule a follow up appointment you could do it online without having to call the office.

Zocdoc's rule for reviews are skewed. They willfully leave out reviews which leads to a positive bias in their system.

If you miss a doctor's appointment, you're ineligible to leave a review. But here's the kicker: even if you miss it due to the DOCTOR's poor time/booking management, then you STILL cannot leave a message.

Dr. GK Ravichandran (Houston, TX off of 59 south) didn't fulfill his appointment that I made via zocdoc. Called him four time to find his office after arriving at a dingy, hollowed out building and never was picked up. I even called with zocdoc and nothing. I left a voicemail expressing my displeasure calmly albeit curtly to which I finally receive a call saying that this was my fault and that I have no grounds for attitude. Vindictive customer support such as this is only for the unprofessional and uncouth. Truly a staff that thinks solely of themselves and not about the patient.

I made an appt with a ortho dr. When I arrived I was seen by a PA. She did an ultrasound guided cortisone injection for my shoulder. She was nice enough BUT my insurance did not cover the procedure being done by a PA. Before I discovered this, ZocDoc called me and asked about why they had cancelled my initial appt and then informed me I was guaranteed to be seen by the physician I made the appt with. Now that I know I am out $1000 I will not see that dr's office again. But ZocDoc was great.