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Zocdoc

How would you rate Zocdoc?
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Illinois
1 review
0 helpful votes
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My Review
April 24, 2015

No counselors on Zoc Doc. Only Psychiatrists that prescribe meds. If I am wrong then Zoc Doc does not help to make it clear. I wanted to find someone to just talk to, but could not assess the options adequately. Other than that the site has been helpful in finding various nearby doctors and the times that are available.

Date of experience: April 21, 2015
Zocdoc S. Zocdoc Rep
over a year old

Hi there,

Thanks for speaking up about this! I'd love to help you find a counselor in your area who takes your insurance. Please give me a ring at (855) 962-3621 and we can do a search together!

Best wishes,
Mary M.
ZocDoc Service Team

New Jersey
1 review
0 helpful votes
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Urology on the list Dr. Elliot Shulman
February 28, 2015

This website is excellent because I have found excellent doctors except for Dr. Elliot Shulman. I found Dr. Elliot Shulman, urologist and he put me through my worst nightmare. He was not only very unprofessional but was very irresponsible with me as a patient. After being negligent with his treatment that sent me to the hospital twice he kept saying didn't know what to do with me and asked me to see another urologist. In addition, he never care to call to see how I was doing and the day I called with the emergency bleeding that he left me with, I had to take 2 buses from my house to his office and just when I was arriving at his office his secretary called me to tell me to come back another day because they were leaving. Please make the effort to check the doctors in your list to avoid sending patients to negligent doctors and do not send any one else to Dr. Elliot Shulman.

Date of experience: February 24, 2015
New York
1 review
0 helpful votes
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Great service that makes life easier!
October 27, 2015

Love the website - it is a yelp marries open table for doctors! The site is easy to navigate and offers reliable reviews that i trust. I selected all my doctors (physician, optometrist, podiatrist, dentist and etc) from the site and have not been disappointed. All of my friends use the service now also! It is PERFECT for someone who's new to the city!

Date of experience: October 24, 2015
Texas
1 review
0 helpful votes
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Efficient tool for making doctor appointment
February 26, 2015

Save me time to call and wait to talk to someone for making an appointment. The doctor office asked me to fill out all the forms again though I pre-filled all the forms online. I think this part needs to improve.

Date of experience: February 23, 2015
New Jersey
1 review
2 helpful votes
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Canceled my appointment
November 21, 2016

After making an appointment 2 weeks prior to the visit requesting a specific time and physician the day before I received a call regarding the appointment. The time was incorrect and the physician was incorrect and to compound the issue the office staff was not helpful. I had been receiving emails every other day confirming my appointment. When I called the office staff back I was placed and hold and the offered to change the appointment to the original time requested. That didn't solve the issue with the physician. The office staff stated that they had a person "taking care" of Zocdoc appointments. I stated I wanted to cancel the appointment. No attempt at service recovery. This is so frustrating. I will call the office now and not bother with the app.

Date of experience: November 21, 2016
Zocdoc S. Zocdoc Rep
over a year old

Hi Sandee,

I'm so sorry for the trouble with this appointment. Please give us a call at 855-962-3621 so we can get to the bottom of this, as our doctors do guarantee their availability.

In health,
Mary M.
Zocdoc Service Team

New York
1 review
0 helpful votes
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AMAZING APP!
December 5, 2015

I love ZocDoc. It makes setting appointments a breeze. I love the fact that I can see available appointments and choose my time without having to speak to someone. Also, love that I can complete all my forms online and they be delivered electronically to my doctor.

Date of experience: December 2, 2015
Michigan
1 review
6 helpful votes
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Zocdoc is a company run by young, inexperienced sales reps and supervisors. Our doctor has been a loyal customer for over four years and the lack of customer service is unacceptable. Sales representative and so called managers are all in their early 20's and lack basic respect when it comes to inquiries from our office regarding our account. Our account manager Joe A. Charged our company credit card for $3000 without prior notification. We asked to speak with his supervisor and he coerced another coworker by the name of Brian, who has no authority, into calling and speaking with our doctor. When confronted, we were given the name of Joes supervisor who is Justin K. When speaking with Justin he stated it is company policy to just run the card on file on the due date. The doctor who is also the owner, was not notified even though Justin claims Joe left a voicemail stating they would run the charge. No voicemail was left. Zocdoc is not there for providers, it is a one sided operation.

Date of experience: September 16, 2017
Zocdoc S. Zocdoc Rep
over a year old

Hello,

We're deeply troubled to hear this, and we're certainly here for you. If you'd like to discuss this further, please give us a call at (866) 962-3621.

In health,

Jon
Zocdoc Service Team

Georgia
1 review
0 helpful votes
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ZocDoc is the BEST
August 2, 2015

I was new to my area so i didn't know anything about finding a doctor, got on the computer and saw ZocDoc which made it so easy for me, i was able to do my paperwork right from home and the day of my appointment the office had it. If i had a problem with my visits, ZocDoc was there to straighten it out. They are the BEST, don't know how i would have found the doctors i needed without them.

Date of experience: July 30, 2015
California
1 review
0 helpful votes
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I like every thing I have experienced with ZocDoc
February 14, 2015

I like every thing I have experienced with ZocDoc. The ability to make your own appointments is great. And I also like being able to go back and change appointments. I just wish all Doctors and Dentists belonged to the system.

Date of experience: February 11, 2015
New York
1 review
0 helpful votes
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Too many emails
September 17, 2015

I responded to an email reminder about an appointment. It went to the wrong office. The correct office called me to confirm after I had already confirmed. The wrong office called me to confirm and then the right office called to make sure I was coming to them since ZocDoc told them I was confirmed elsewhere. Honestly, I don't know why doctors would use this service since they are all confirming my appointments by phone anyway.

Date of experience: September 14, 2015
Zocdoc S. Zocdoc Rep
over a year old

Hi Lauren,

We are so sorry for the trouble you had with this appointment, and for the confusion about the office location. Feel free to email us or give us a call at (855) 962-3621, and we would be happy to look into what happened here for you.

In health,

Mary M.
ZocDoc Service Team

Wisconsin
1 review
2 helpful votes
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I am looking for a pediatrician for my baby being born this coming February. I input my location in southern Wisconsin and the only results I'm getting are 40 miles or more away from me and down in Illinois. Really strange. I don't even think I can see an out of state doctor with my insurance. Not that I want to drive 40 miles for a pediatrician. Going to look at different sites to see if I can find a doctor in Kenosha or Racine.

Date of experience: December 2, 2021
District of Columbia
1 review
0 helpful votes
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Great Ease of Use & Very Convenient
February 26, 2015

I really do like ZocDoc as I have found it to be very convenient especially in those case where I would like to see a doctor right away. I have used it a number of times since someone told me about the site a few months back, and I have since referred a number of people to the site. Definitely can't be the ease of use and convenience.

Date of experience: February 23, 2015
Florida
1 review
4 helpful votes
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Zoc Doc is crap
April 7, 2016

The last 2 Dr apts I made on zocdoc the Dr's cancelled. The most recent one cancelled after I left work to go to the Dr's appointment. I was 1/2 way there and had to turn around. I will not be using ZocDoc anymore

Date of experience: April 7, 2016
Zocdoc S. Zocdoc Rep
over a year old

Hi Derek,

We are so sorry to hear about your experience. Please give us a call at (855) 962-3621. We would love to get to the bottom of this and make it up to you.

In health,

Mary M.
Zocdoc Service Team

New York
1 review
0 helpful votes
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Premier Dermatology
April 21, 2015

I never did see the dermatologist. I did see his nurse practitioner. Christine Edwards is very competent and into her job. I had a few things I need to be removed and I just kept putting it off. She did just fine at putting me at ease and doing the freezing of all my blemishes.

Christine told me I had really good skin for a 65 year old man. I said thank you. Then thought hey! Is that good or bad? I think it was good for a 65 year old man too?

Date of experience: April 18, 2015
New Jersey
1 review
0 helpful votes
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Poor service
December 5, 2022

I made an appointment with zocdoc with Dr.Ariel.When I went to the doctors office for check up,they said that I don't have any appointment with them in their records.Im highly disappointed with zocdoc service.

Date of experience: December 5, 2022
Tiffany C. Zocdoc Rep
over a year old

Hi there Ferzana and thank you for letting us know the provider did not have a record of your appointment. This is troubling to hear as providers do list all of their own availability. If you give us a call at 855-962-3621 we can look into this for you and see what may have happened.

New York
1 review
1 helpful vote
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I booked an appointment online through this site. When I arrived at the doctor's office, there was no record of my appointment. In fact, when I arrived for my appointment I was told that the doctor I thought I was going to see was on vacation. This program booked me with a different doctor at a different location for a different time. I'll go back to making appointments over the phone in the future.

Date of experience: October 28, 2015
Zocdoc S. Zocdoc Rep
over a year old

Hi Diane,

This should definitely have not been your experience using ZocDoc, we are terribly sorry for the trouble. Our doctors guarantee the availability they list on our site is accurate, and we want to get to the bottom of this right away. Could you give us a call at (855) 962-3621? We would love to take a look into this for you.

Looking forward to hearing from you!

In health,

Mary M.
ZocDoc Service Team

Georgia
1 review
0 helpful votes
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It was easy to navigate and I appreciated being able to fill out the paperwork ahead of time, but when I got to my physician's office they told me that they couldn't access it and I would have to do it again. Good thing I brought a paper back up with me.

Date of experience: February 12, 2015
New Jersey
1 review
0 helpful votes
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I like the idea of Zocdoc especially that you can see the available appointments online. They offer to do paperworks online but when I arrive at the doctor's office, they want me to fill more paperworks as well. I dont think the information are being processed centrally.

Date of experience: July 30, 2015
Zocdoc S. Zocdoc Rep
over a year old

Hi Lei,

We are so sorry to hear you had to fill out more paperwork at the office. Give us a call at (855) 962-3621, and hopefully we can get to the bottom of this for you!

In health,

Mary M.
ZocDoc Service Team

Maryland
1 review
0 helpful votes
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My experience with ZocDoc was great
February 18, 2015

My experience with ZocDoc was great. I searched for a long time for a particular specialist. My first time trying this site I found a great facility which set me up with a great doctor who I have been seeing for the past few months.

Date of experience: February 14, 2015
New York
1 review
0 helpful votes
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Convenient and Helpful
May 10, 2015

It is very convenient to make appointments in one place, get reminders of upcoming appointments and receive reminders of when a follow-up is due. However, only two of the providers I see are represented on ZocDoc. I just wish they represented more of the doctors I see regularly.

Date of experience: May 7, 2015

Overview

Zocdoc has a rating of 2.6 stars from 1,425 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zocdoc most frequently mention doctors office, insurance company and new patient. Zocdoc ranks 1st among Doctor Reviews sites.

service
146
value
128
shipping
40
returns
47
quality
110
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