No counselors on Zoc Doc. Only Psychiatrists that prescribe meds. If I am wrong then Zoc Doc does not help to make it clear. I wanted to find someone to just talk to, but could not assess the options adequately. Other than that the site has been helpful in finding various nearby doctors and the times that are available.
This website is excellent because I have found excellent doctors except for Dr. Elliot Shulman. I found Dr. Elliot Shulman, urologist and he put me through my worst nightmare. He was not only very unprofessional but was very irresponsible with me as a patient. After being negligent with his treatment that sent me to the hospital twice he kept saying didn't know what to do with me and asked me to see another urologist. In addition, he never care to call to see how I was doing and the day I called with the emergency bleeding that he left me with, I had to take 2 buses from my house to his office and just when I was arriving at his office his secretary called me to tell me to come back another day because they were leaving. Please make the effort to check the doctors in your list to avoid sending patients to negligent doctors and do not send any one else to Dr. Elliot Shulman.
Love the website - it is a yelp marries open table for doctors! The site is easy to navigate and offers reliable reviews that i trust. I selected all my doctors (physician, optometrist, podiatrist, dentist and etc) from the site and have not been disappointed. All of my friends use the service now also! It is PERFECT for someone who's new to the city!
Save me time to call and wait to talk to someone for making an appointment. The doctor office asked me to fill out all the forms again though I pre-filled all the forms online. I think this part needs to improve.
After making an appointment 2 weeks prior to the visit requesting a specific time and physician the day before I received a call regarding the appointment. The time was incorrect and the physician was incorrect and to compound the issue the office staff was not helpful. I had been receiving emails every other day confirming my appointment. When I called the office staff back I was placed and hold and the offered to change the appointment to the original time requested. That didn't solve the issue with the physician. The office staff stated that they had a person "taking care" of Zocdoc appointments. I stated I wanted to cancel the appointment. No attempt at service recovery. This is so frustrating. I will call the office now and not bother with the app.
Hi Sandee,
I'm so sorry for the trouble with this appointment. Please give us a call at 855-962-3621 so we can get to the bottom of this, as our doctors do guarantee their availability.
In health,
Mary M.
Zocdoc Service Team
I love ZocDoc. It makes setting appointments a breeze. I love the fact that I can see available appointments and choose my time without having to speak to someone. Also, love that I can complete all my forms online and they be delivered electronically to my doctor.
Zocdoc is a company run by young, inexperienced sales reps and supervisors. Our doctor has been a loyal customer for over four years and the lack of customer service is unacceptable. Sales representative and so called managers are all in their early 20's and lack basic respect when it comes to inquiries from our office regarding our account. Our account manager Joe A. Charged our company credit card for $3000 without prior notification. We asked to speak with his supervisor and he coerced another coworker by the name of Brian, who has no authority, into calling and speaking with our doctor. When confronted, we were given the name of Joes supervisor who is Justin K. When speaking with Justin he stated it is company policy to just run the card on file on the due date. The doctor who is also the owner, was not notified even though Justin claims Joe left a voicemail stating they would run the charge. No voicemail was left. Zocdoc is not there for providers, it is a one sided operation.
Hello,
We're deeply troubled to hear this, and we're certainly here for you. If you'd like to discuss this further, please give us a call at (866) 962-3621.
In health,
Jon
Zocdoc Service Team
I was new to my area so i didn't know anything about finding a doctor, got on the computer and saw ZocDoc which made it so easy for me, i was able to do my paperwork right from home and the day of my appointment the office had it. If i had a problem with my visits, ZocDoc was there to straighten it out. They are the BEST, don't know how i would have found the doctors i needed without them.
I like every thing I have experienced with ZocDoc. The ability to make your own appointments is great. And I also like being able to go back and change appointments. I just wish all Doctors and Dentists belonged to the system.
I responded to an email reminder about an appointment. It went to the wrong office. The correct office called me to confirm after I had already confirmed. The wrong office called me to confirm and then the right office called to make sure I was coming to them since ZocDoc told them I was confirmed elsewhere. Honestly, I don't know why doctors would use this service since they are all confirming my appointments by phone anyway.
Hi Lauren,
We are so sorry for the trouble you had with this appointment, and for the confusion about the office location. Feel free to email us or give us a call at (855) 962-3621, and we would be happy to look into what happened here for you.
In health,
Mary M.
ZocDoc Service Team
I am looking for a pediatrician for my baby being born this coming February. I input my location in southern Wisconsin and the only results I'm getting are 40 miles or more away from me and down in Illinois. Really strange. I don't even think I can see an out of state doctor with my insurance. Not that I want to drive 40 miles for a pediatrician. Going to look at different sites to see if I can find a doctor in Kenosha or Racine.
I really do like ZocDoc as I have found it to be very convenient especially in those case where I would like to see a doctor right away. I have used it a number of times since someone told me about the site a few months back, and I have since referred a number of people to the site. Definitely can't be the ease of use and convenience.
The last 2 Dr apts I made on zocdoc the Dr's cancelled. The most recent one cancelled after I left work to go to the Dr's appointment. I was 1/2 way there and had to turn around. I will not be using ZocDoc anymore
Hi Derek,
We are so sorry to hear about your experience. Please give us a call at (855) 962-3621. We would love to get to the bottom of this and make it up to you.
In health,
Mary M.
Zocdoc Service Team
I never did see the dermatologist. I did see his nurse practitioner. Christine Edwards is very competent and into her job. I had a few things I need to be removed and I just kept putting it off. She did just fine at putting me at ease and doing the freezing of all my blemishes.
Christine told me I had really good skin for a 65 year old man. I said thank you. Then thought hey! Is that good or bad? I think it was good for a 65 year old man too?
I made an appointment with zocdoc with Dr.Ariel.When I went to the doctors office for check up,they said that I don't have any appointment with them in their records.Im highly disappointed with zocdoc service.
Hi there Ferzana and thank you for letting us know the provider did not have a record of your appointment. This is troubling to hear as providers do list all of their own availability. If you give us a call at 855-962-3621 we can look into this for you and see what may have happened.
I booked an appointment online through this site. When I arrived at the doctor's office, there was no record of my appointment. In fact, when I arrived for my appointment I was told that the doctor I thought I was going to see was on vacation. This program booked me with a different doctor at a different location for a different time. I'll go back to making appointments over the phone in the future.
Hi Diane,
This should definitely have not been your experience using ZocDoc, we are terribly sorry for the trouble. Our doctors guarantee the availability they list on our site is accurate, and we want to get to the bottom of this right away. Could you give us a call at (855) 962-3621? We would love to take a look into this for you.
Looking forward to hearing from you!
In health,
Mary M.
ZocDoc Service Team
It was easy to navigate and I appreciated being able to fill out the paperwork ahead of time, but when I got to my physician's office they told me that they couldn't access it and I would have to do it again. Good thing I brought a paper back up with me.
I like the idea of Zocdoc especially that you can see the available appointments online. They offer to do paperworks online but when I arrive at the doctor's office, they want me to fill more paperworks as well. I dont think the information are being processed centrally.
Hi Lei,
We are so sorry to hear you had to fill out more paperwork at the office. Give us a call at (855) 962-3621, and hopefully we can get to the bottom of this for you!
In health,
Mary M.
ZocDoc Service Team
My experience with ZocDoc was great. I searched for a long time for a particular specialist. My first time trying this site I found a great facility which set me up with a great doctor who I have been seeing for the past few months.
It is very convenient to make appointments in one place, get reminders of upcoming appointments and receive reminders of when a follow-up is due. However, only two of the providers I see are represented on ZocDoc. I just wish they represented more of the doctors I see regularly.
Answer: Hello Mark. Zocdoc offers a closed-loop review system that allows patients to share their experiences after being seen for an appointment booked on Zocdoc. These reviews can be found on each individual provider's Zocdoc profile. You can search for a provider at https://www.zocdoc.com/. Please let us know if we can help you find the care that you need or if there is a different set of reviews that you are trying to access at this time. You can reach our service team at (855)962-3621.
Answer: Hi Sandra, we hope that you were able to get the care that you were looking for. At Zocdoc, we are not able to offer any medical advice or guidance so we recommend you contact your doctor directly if you need to ever verify they will be able to provide the treatment you are looking for. Feel free to reach out to the Zocdoc team at (855) 962-3621 or service@zocdoc.com if there is anything we can do to help you find the care that you need.
Answer: Yes, prices appear to be around $44-180 now. Offices get charged this even for cancellations, no-shows, and fake bookings. Zocdoc has no built in protections to negate this type of booking behaviors. Why would they when they profit off it? Zocdoc also prohibits practices from talking about this fee as it violates their "community standards."
Answer: Hello Swetha. Thanks for reaching out. We'd love to help you find a doctor and book an appointment right online. If you go to www.Zocdoc.com, you can search for doctors by specialty, location, and insurance. You'll be able to see a list of doctors and their availability. Once you select a doctor, you can choose the time that is best for you. Once you complete the booking process, the doctor will receive your appointment information and confirm your appointment via email. This is completely free for you as a patient. Please give us a call at (855) 962-3621 if you need help with this or anything else!
Answer: Hi Amanda! That depends on the doctor's office! Every provider is different, so it would be best to get in touch with them about specific pricing information. Give us a call at 855-962-3621 if you have any other questions. In health, Mary M. Zocdoc Service Team
Answer: Hi Mallory! Thanks for your question! You can see a provider's reviews by viewing the full profile and scrolling down. All of the reviews will be listed there toward the left side of the page. Give us a call at (855) 962-3621 if you are having any trouble! In health, Mary M. Zocdoc Service Team
Zocdoc has a rating of 2.6 stars from 1,425 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zocdoc most frequently mention doctors office, insurance company and new patient. Zocdoc ranks 1st among Doctor Reviews sites.
Hi there,
Thanks for speaking up about this! I'd love to help you find a counselor in your area who takes your insurance. Please give me a ring at (855) 962-3621 and we can do a search together!
Best wishes,
Mary M.
ZocDoc Service Team