Zocdoc

I would prefer calling the doctors myself to schedule the appointments. The cost of the appointment is not clear from the website and it could be way above my expectation. If I have to call to ask about the cost, why can't I just call to make the appointment? It was a waste of my time traveling to the doctor's office for nothing. Also, the doctor's office seemed dark, cold and uncomfortable. The cost and quality of care does not match. My previous experience with the doctors were not good either. I was not seen by the doctor I signed up for. The quality of care was below average, yet almost every doctor has 5 star review. I decided to deactivate the account prevent further negative experience on my side.

I found ZocDoc when I was searching for a MD on my phone. I downloaded the app and filled out my profile that took less than 5 minutes. It's fast and easy and I love being able to see when I can book an appointment rather than sitting on a phone with a receptionist trying to juggle my schedule to fit their schedule. On ZocDoc, I can take my time, book my appointment and rest assured that my visit is set and that they will take my insurance. It's truly revolutionary... I wish I thought of it first!

I found the app easy to use, great service in finding appointments I otherwise would have to spend more time making. However, the app doesn't allow users to leave bad feedback about zocdoc doctors. We had a pretty negative experience with a doctor and when I tried leaving honest feedback, the app wouldn't let me save the feedback. Like 1 star for waiting (we waited for over an 1.5 in a pediatrician's office.) or the diagnosis was wrong (another 1 star)... Zocdoc would not accept the review.

Don't bother with this one. It let me think I had booked a badly needed appointment with a doctor over a long holiday weekend, only to get a call the morning of the appointment from the doctor saying I really had no appointment at all. The doctors office said Zocdocs no only has no authority to book appointments for them, but has no real access to their schedule appointment book. I wasted valuable time thinking I was taken care of. Seems like a bogus mess of a site, pretending they have a working relationship with a doctors office when in fact, they don't at all. Just call the doctor directly.

Not buying it. I recently found out that a very poor doctor received a five star rating on zocdoc with a total of 44 reviews. It appears that Zocdoc creates a different reality, one in which the best doctors aren't even reviewed, but the worst are all of a sudden receiving slew of positive reviews. I don't know the dynamic, how these reviews come to be, but I know it doesn't jive with reality. The reality, most people don't leave reviews unless they're very unhappy. This is why dozens of positive reviews can often be a red flag and it's certainly is the case in this situation.

They start out telling you that if a client books an appointment and they don't keep it, they sign up for a service not provided by you, if you are not in-network with their insurance, you have 24 hours to cancel the appointment and not get charged. However, after receiving my first bill, they charged me for every appointment clients made that did not cancel the appointment themselves and when I called to dispute it, they told me that they are not a referral service, just a booking service and the it is the client, not the provider, that has 24 hours to cancel before the provider gets billed.

I made an appointment for an OB GYN visit on ZocDoc and arrived at my appointment on time. I stood in the office for twenty minutes waiting for someone to appear in the deserted office. When the nurse practitioner finally saw me she attempted to find me in the office system but could not locate me. According to their office I had no appointment and was not able to receive a consultation or examination. I took time out of my work day to travel to the doctor's office, wait for someone to see me in the office, and then was told I had no appointment. All because ZocDoc messed up and somehow my appointment did not transfer to the office system. It is difficult to find time during the work week to make an appointment and arriving at an office to be told I had no appointment was frustrating and not acceptable.