ZNO

Artisan State has renamed its company to Zno.
They had advertised a free trial product for the first time customers, from which you could chose Canvas Print, Hard Cover Layflat Photo Book, Custom Frame or Hard Cover Flush Mount Album for free and pay just for shipping.
The company had a misleading advertisement and charged me a full amount for the album plus postage.
My sister sent me Zno link website as she ordered something from them in the past. I ordered the album for my sister in Australia as a present therefore I put her address as a delivery address. Zno commented that first time buyer can not live at the same address. And after me explayning that we leave in different countries and that album was a present for my sister in Australia.
They still refused to pay money back. After email communications with Zno they refused to reimburse the money they unfairly charged therefore I had to lodge a dispute transaction complaint with my bank to return money back into the account.

They have customer service but nobody every pickup. They also leave customers stranded with duties and taxes.

Thought this company is a reliable and legit US company, well, guessed what horrible thing my little present leaded my sister to experience. First, increasing scam calls from China claiming they are calling from DHL and then the gift package arrived via DHL in a package without SENDER info but only Shanghai address. My sister is too scared to open and even asked to pick up from DHL to ensure it's not from the scam and is safe. It is not a good Birthday surprise I would ever hope. And most importantly how this company treated customer's information is also a big NO, great, now both me and my sister had to continue facing these scam calls and I am worried about my payment info as well.

HORRIBLE / NON-EXISTENT CUSTOMER SERVICE! I can't speak to the quality of their products, because it was never received! The package was either lost or did not move from USPS facility. After letting ZNO know, they told me to contact USPS and offered no help. I did contact USPS, with no luck. As a retailer, it is the seller's responsibility that the package arrives to the buyer. Despite many calls/emails to ZNO and their slow response rate, they refused to help, re-issue the product, or refund me. I'm not sure how this company is even still in business. By far the worst retailer experience I've had. If you're on the fence about using ZNO, save yourself the headache and STAY AWAY!

Hello Zno Customer Serivce!

Wooow I thought I was going to like this company, but now I don't know! Just got off the phone with a customer service Agent "Evelyn" and she was a bit rude! It's shocking because before she seems really helpful and nice! Maybe because she has a heavy load or something! Everybody have bad days, however when speaking with customers who plan to make ZNO their number one Album company, you have to he careful with the way you speak with your clients! Even though you have a lot of Customers you have to tend to, you still have to be patient and answer their questions in a diplomatic way! At first I gave Evelyn a good review, now I feel so sorry that I gave her a good review! This is my first time using this company, so that's why I have so many questions! As a professional photographer, I want to make sure I'm knowledgeable myself as far as Albums go! Hopefully, if I call back with any questions I get someone who is not rushing me! NOBODY WANTS TO BE RUSHED! Again, I know this company probably have a lot of calls, but again you still have to be patient with your customers!

This is a front for a Chinese company named SHANGHAI SHUTTER TECHNOLOGY LIMITED.
DON'T NOT ORDER FROM THEM. Try to call them first and you will see that there is absolutely no customer service. They take no responsibility for their actions and it is a gamble if you will even get your product. Their about us page is a complete lie. Not to be trusted. They are changing American prices for a Chinese product that cost them significantly lower than market rates to produce.
BUY AMERICAN!

Purchased expensive photo books about 4 years ago, one of them was damaged so I ordered an exact photo book that was archived with their database, EXACT, it came in cut off on the right side cutting into the text by 1 inch +/-, this is a heirloom photo album to us. I contacted them about the problem and explained to them that it was their fault or their printers fault, they offered me 25% discount to reorder it. As a business that is awful customer service and they didn't answer after the first reply. They claim that it was the way I uploaded the photos, BUT I just reordered the same exact perfect centered album I received 4 years ago. They have good quality products, but be aware of something goes wrong, don't expect them to make it right, they don't even have a review section on their site and their Instagram page comments are disabled, probably because of the same horrible complaints they do nothing about. This is not how you run a business, from this one mistake your losing dozens upon dozens of customers I would refer as I have in the past, some companies are thick headed and don't know how to do business, pathetic and insulting.

I really wanted to be able to give a great review of this company. However, after several attempts to reach someone at Zno, I wish there was an option to give zero stars. After trying to reach someone about the shipment of the album, unsuccessfully, I received it and I was VERY disappointed. The image on the crystal cover abruptly ends about a half inch from the right hand side of the book. Why would anyone want their cover photo to not go across the entire crystal part of the cover?! There must have been a glitch in their software because that is definitely not the way I ordered it. Also, there is a very noticeable green cast to many of the pages and the images are dull and muddy - not at all the way they look. I am a professional photographer and there is no way I would ever give this to my client. Now, I've been waiting almost two days to hear from their customer service via email because they NEVER answer their phone or return calls. I have asked for a refund and instructions to return the album, and sadly, I fear I will not receive either from this company. I can't believe there are actually people who are happy with the quality of these books! The one I received is AWFUL!

I was REALLY hesitant to place an order with ZNO for almost $400 because of all the negative reviews I was seeing to do with color correction and customer service. But I ordered 9 canvases, 7 8X8 albums, 1 framed photo, and our 25 page 11x8 Wedding album and I was very impressed! There were no issues with the color on any of my products, everything was exactly as I ordered it, it shipped pretty quickly, and they were all individually boxed (but sent together) so that I could just easily wrap them all up for Holiday gifts! If I had purchased all of that from anywhere else it would have been over $1,000! So I am impressed. I really think they have been reading these comments and have stepped up their game. I can't say anything about their customer service because I didn't have to deal with contacting anyone. But we are very impressed with both the quality of the products, and how the actual photos look on them. I will probably be placing more orders soon! They make excellent gifts, especially the $10 albums! So don't let all the bad reviews deter you! Give them a try.

I am a pro photographer and have ordered three different products from this company.

1) it took almost two months to receive my last order and when I received the products
2) The photos under glass were the products I wanted to add to my sales line. The black and white images looked great, but the tint, hue and saturation were terrible on the color photos they printed for me.
3) I asked for customer service to address the issue and it took them weeks to respond and when they did
4) it was a form email saying they would get back to me. Over and over and over.
5) They finally replaced my color photo under glass and the image was even worse than the poorly printed first one they sent.
6) and the replacement was sent long after it had been promised to my client.
7)Zno made me and my business look substandard and irresponsible.
8) I asked for a phone call from customer service so we could attempt to sort the issue out and the phone call came almost three weeks after Christmas and the person on the phone message didn't seem to know anything except that I had asked for a phone call.
9) My frustration with this company is extremely high and I will not use them again. Taking the risk on them was a mistake that only made me look bad and caused me to lose money. At no point did they offer to reimburse me for the cost of the products I ordered that were useless to me.

Want a few cheap prints or a book for something not important? Zno is for you.

Want reliability and quality? Avoid this company all together.

I have placed 4 orders for prints with boarders and after the first three came through my door incorrectly cut (each side of the photo was different, one edge with a boarder, one without and the other two another two sizes of boarder), I thought I better email in after placing the fourth to make sure it didn't happen again. I received a reply stating it wouldn't and they would take extra care.

They didn't. The fourth order was exactly the same. How does it get past the person printing them, then the QA team, then the person packing them?! The sequence is also different to how they were placed, so recording 300 to 400 prints takes extra time.

Albums come over with damaged pages, ink leak or the binding not properly fixed.

They have re-sent the orders and I have got them right in the end, but forget using them for anything important, if you have a work deadline or if you are using them for your business.

Took my money, claimed to have shipped it, never showed. Tracking number invalid. Says company is in CA, album is shipped from China.

So, these books are cheap - and expectations should be managed accordingly. The quality is fine for personal projects - projects should not be designed with images designed across the center, as ink bleeds down the middle, but as long as you're not designing across center, it's okay for the price - not great by any means, and their "pro" line is a ridiculous proposition - the product is not anywhere near professional quality. I had an absolutely terrible customer service experience with them, however - they recently made changes to their default design options with no notice to consumers. It should be noted that the Little Black Book now comes with ZNO branding that WILL NOT be removed. This was not communicated beforehand, and I had a project which also printed with default text on the spine - both of these issues resulted in me having to trash the project I'd ordered and paid for. ZNO was absolutely no help - their solution was to tell me that the text issue was not their fault, I'd had to have added it in design (What? Sure, I typed out a long file name for fun, okay), and that the branding was now automatic and could not be removed. The biggest issue with ZNO is not the product - it's the customer service, which is absolutely terrible. I used to recommend them for casual personal projects from time to time, but can't do even that, anymore - a waste of money is a waste of money, and I cannot support a company with such a disregard for its customers.