Just completed a Support chat with Rebecca regarding how to repost an aged job. She was super quick to respond and give me the simple steps for doing this. Great customer service!
Tanya O'Toole was very friendly and easy to work with. She got everything we needed done in a timely manor and even called back when I accidentally disconnected the call. Great customer service
Tonya took the time necessary in not only creating a resolution for an issue I was having but then spoke even more about features that I haven't utilized as of yet.
Thank you Tonya
Mayra H. Helped me through some billing issues, and was able to get these resolved quickly. I really appreciated her help as I did not have the same experience with others at ZipRecruiter.
Years ago, our company left ZipRecruiter due to lousy customer service, but we gave them another try today, in hopes they'd improved their processes and their people. But we were AGAIN sorely disappointed. After placing 2 of my 5 ads today, I was prompted to 'verify our company,' which I did with a phone call, as requested. But hours later, I received ANOTHER prompt to do it AGAIN. Already exasperated with having my time wasted, I was treated to an obnoxious, pompous twit named JAMES. FOUR times, he told me to 'refresh my screen,' as if I were an idiot or a feeble child. His condescending tone was beyond unprofessional, but he THEN became THREATENING when he told me that 'he could just CANCEL my account' if he wanted. (BIG TALK for a useless, customer service mouthpiece!) Of course, I told him to CANCEL IT. Someone needs to clue James into the fact that it's solid companies like ours that PAY HIS PAYCHECK. Frankly, we've been in business MUCH longer than ZipRecruiter, and it is not by accident. WE ACTUALLY HAVE STANDARDS, TRAIN OUR PEOPLE, & OUR CUSTOMERS COME FIRST. If ZipRecruiter hires ignoramuses like James, it is inconceivable that such a company can help OUR 35-year company to hire ANYONE. ZipRecruiter has extremely LOW STANDARDS for their own employees. Don't bother with ZipRecruiter. There are plenty of other PROFESSIONAL options out there!
Robi was phenomenal. He listened to my every concern with out interrupting & offered excellent resolve to each of my concerns. I am a Physician of 29 Years & would hire Robi to run the Quality Control Department in our Clinic without any Hesitation. ZIP RECRUITER should receive an applause for hiring such a Professional Individual.
Was hiring for dental assistant, got multiple resumes for dentists (not helpful). Job was filled July 22nd, they e-mailed us asking if job was filled, responded it was, they continued to bill us through October when we called about the credit card charges, allowed one month refund for 2-3 months of illegitimate charges. Had used service in the past to place month-long ads, renewed as needed. They now auto-bill and continue job ad until you catch the charges, which makes no sense for a job ad company, should renew ad as needed-WILL NOT USE AGAIN, and do not recommend them unless you pay EXTREMELY close attention to automated charges to your credit card!
Maika, was a great help in answering my questions on candidates. This site offers many options to advertise for employee candidates and understanding it will take a little time.
Tee ( may be mistaken on the spelling) was excellent, efficient, fast, professional and most importantly patient. Excellent customer service, way to go for the promotion! Once again excellent job!
Very pleased with the way the call was handled. Thank you for your help! Greatly appreciated. Now I need to speak to the AE who gave me false information.
All I can say is that, I Greatly appreciated the Time and Help that I got from "Morgan" She was so Helpful and Pacient helping me reset my email address after Many attempts trying to do it myself... Thank You so much again Morgan;-)
Erika was great! I asked her the question and she came back really quickly with detailed instructions on how to change the posted date to current and was done in 2 mins. Thanks!
Shawna helped me immediately with a question I had regarding resumes in the database. I appreciate her very timely response and polite interactions over the chat feature!
Robi C was able to help me figure out where an applicant went and how to see "hidden" candidates. Which was very helpful for what I needed to accomplish in my search today.
I had a very pointed question and Robi was able to assist me from start to end in less than one minute. Thank you for your help and for helping so quickly.
It was a pleasure having Ms Bryant assist us in updating our ad. She was very knowledgeable and on point with her corrections. I enjoyed working with her.
The online chat was a very good experience. Although my problem wasn't completely solved she had all the answer. On the to Validation Department. Thanks Alexis
Mayra Hernandez was Terrific and extremley patient. TThis web site was very helpful and easy to follow instructions. My agent was a great instructor and very helpful throughout the process. THANK YOU!
I had a question on the candidates and Erika took great care to answer my questions and even offered me some suggestions to help me optimize my results. Thank you very much!
Didn't think I would need to look for another job so quick. Had my account closed in August. They got my account back open so I still has all the references there
Overview
ZipRecruiter has a rating of 3.9 stars from 581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ZipRecruiter most frequently mention customer service, live chat and free trial. ZipRecruiter ranks 2nd among Recruiting sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Robin,
Thank you very much for taking the time to review ZipRecruiter, as your feedback is very important to us! Although our system does work to identify the best-matched candidates for your job, there are several other tools that we encourage all customers to take advantage of to help better their chances of finding the right candidate and filtering out those who do not meet your standards. We do have filters that you can apply to your job ads to help screen candidates and I would be more than happy to personally walk you through adding those screening questions and filters the next time you have hiring needs!
As for the billing issue, our call-to-cancel policy is designed to protect your sensitive information and privacy. I would be happy to investigate this billing issue for you so we can work to resolve it. If you want to email me at support@ziprecruiter.com with the subject line "TIER II" I can investigate further. We appreciate your patience.
We are available here at Customer Success at 877-252-1062 (24/7) to answer any questions you may have!
Kind Regards,
Miranda
Tier II Support