Thank you for taking the time to actually help fix my problem! Very nice and professional, answered all of my questions in addition to making suggestions.
Took this for a trial run and think its a great tool. Will definitely consider it for future hires. Excellent customer service from Courtney, super helpful.
I signed up for the free trail of ZipRecruiter, and got more resumes that I needed in just a couple of days. When I went, on the last day of the trial, to put the service on hold so I wouldn't be charged, I saw that ZipRecruiter had already assessed a monthly fee earlier that day. I called and spoke to Tara B, who quickly, and promptly issued a credit for the charge. She was a pleasure to deal with, and is a large part of the reason that I will return to ZipRecruiter when I have another opening.
I too have had a very bad experience with Zip Recruiter. Their billings practice is very deceiving and deceptive. They have this box that you have to accept "Daily Subscription" that you think is for the ad you are running. Then the candidates that they send you don't meet the criteria that you asked for. You get frustrated and pull the plug on the ad. But then you realize after you keep getting billed over $500 that they deceived you and you are still getting billed even though you no longer have an ad listed. Heed my warning DO NOT SIGN WITH ZIP RECRUITER
Constantly matched with irrelevant jobs in my field. For example, this morning I was sent a job posting for a mechanic. I am an intermodal transportation manager. Not related at all.
They offered me a 4 day free trial and its amazing!
I needed some help with the promotion and it was handled quick and easy.
They are available 24/7 for assistance.
Hello all -
I'm new to Zip Recruiter and the experience has been very good so far. The online chat has also worked well for supported that I've needed along the way.
With such terrible customer-service in the world, I love to let it be known when someone does well. Tatiana did very well, even though I decided not to use your service.
So helpful today with many, many of my questions, plus then some!
I find out something new that I can use to be more efficient each time I chat or call!
I like the part that i am able to reach someone whenever i have a question. Erika did a great job today and resolved my adding user issue pretty quickly.
Did not flood my inbox with candidates that didn't make sense and made it easy to learn about and communicate with the good ones. Would recommend to other small businesses!
Amazing service at my fingertips available 24 hours a day! Melody helped me at midnight, and was super friendly & helpful with advice. Took me by surprise, actually! Good service!
So many services that do Subscriptions try to hold you hostage but not Zip Recruiter They were kind, easy to work with, and very prompt in responding. I am truly blown away by the service I received.
Yes you can find and apply for jobs, however they constantly spam me with emails for jobs I'm not qualified for and ones in a whole different state. Hitting unsubscribe seems to be pointless.
Hi Sadie,
Thank you for taking the time to review ZipRecruiter. We value your feedback. We at ZipRecruiter take great pride in our role of bringing job seekers and employers together.
Your job alerts are curated based on your current resume on file and search activity. ZipRecruiter’s powerful AI technology learns the types of jobs you are looking for and delivers more of what you like. The more you search, the better your results. You can also customize your alerts in your "Account Settings." Within settings, you can set your location preference and specify keywords that you would like to track.
We can also help to make sure you are unsubscribed from receiving emails if you no longer want to receive those alerts.
Please feel free to contact our 24/7 customer support team at support@ziprecruiter.com for further assistance.
She listened to our question and provided resolution in seconds. Thank you Tara! I have used ZIprecruiter in previous roles and I am very happy. Doesn't cost anything close to other job boards, etc.
Ziprecruiter has the best help in the world! Everytime I jack something up they figure a way to make it right. Thanks to Randy for getting me cleared up quickly. Glad we use Ziprecruiter
First time I have ever communicated with someone in this manner in the business world about ready to give up but the young lady talk to me until we got the problem figured out
I used this service a few months ago and we were very happy as in less than a month we found the person we needed who has become a great addition to our company.
My interactions with both the customer service and billing departments have been great! A shout out of thanks to Justin Ristedt and Brittany Greenwood!
I'm very pleased that there is a 24-7 help line with real people to help answer my questions. I admit I'm technically challenged. Thanks Tonya for being so patient, pleasant and super helpful!
Overview
ZipRecruiter has a rating of 3.9 stars from 581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ZipRecruiter most frequently mention customer service, live chat and free trial. ZipRecruiter ranks 2nd among Recruiting sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kevin. Thank you for taking the time to leave your review. We're sorry to hear of any less than exceptional experience while utilizing ZipRecruiter for your hiring needs. We have a dedicated customer care team available 24/7 for your convenience at 877-252-1062. While we can't necessarily prevent anyone from applying for a job they may not be qualified for, we do provide the best tools to filter candidates. We welcome you to contact us directly at any time for tips and job ad optimization.
Our Terms of Use that all users must agree to before posting jobs does state that closing your job does not cancel your subscription. We hope to be able to assist you again in the future! Until then, we wish you the best of luck with your future hiring endeavors. ~DW