We've been pleased with the help from ZipRecruiter in finding applicants for our open positions. We have received excellent support from staff including Rebecca!
Katie demonstrated sincere compassion and care in clarifying my questions. I found her to be patient, knowledgeable and helpful. She made me feel like a valued customer.
Morgan B. Was my rep today. She was very helpful and even called back when we got disconnected. She went out of her way to fix the issue getting supervisor approval!
Tara was great. I still can't believe someone picked up the phone at 10:04 pm = impressive.
It's almost midnight, I am tired and simply trying to get to 100 characters
Randy walked me through my job board to repost and was most helpful. Got the job reposted and hope to have a lot more candidates. Randy gave great details and was so quick to respond when I couldn't locate what I needed.
I contacted your Live Chat today regarding questions about signing up for your free trial. The rep was extremely helpful and knowledgeable! Answered all my questions immediately - 10 Stars!
I had a concern about our account and we were taking care of immediately. No hassles at all, just understood my concern and helped me figure out another option.
Very convenient system!
After enrolling Free Trial, I received several right away, so I upgrade for more hosting.
And also the representative helped me very kindly on my questions.
Great service and product, the representative, Melody, was very professional. Should my needs change in the future, Ziprecruiter will be my go to source for new team members.
My employer was having an issue with our job postings displaying incorrectly in LinkedIn. Alexis F was professional, kind and efficient in making sure the problem gets resolved.
I had contacted ZipRecruiter for assistance in taking over an Company account. Tara B was most helpful in assisting me to accomplish this task. All is working just fine now! Thank you Tara B!
I recently posted a position in ZipRecruiter and wanted to verify the details I wanted included. I chatted with Tatianna through their Live Help and was impressed on how quickly I was connected, how friendly Tatianna was and how she answered all of my questions to ensure I had exactly what I wanted. What Great Service! Thank you.
Jessica walked me though how to duplicate a job. She was very patient and knowledgeable. I definitely recommend ZipRecruiter to anyone that is looking to hire professionals.
Tanya went above and beyond with the questions I had. In addition, she provided me with additional support and options.
Overall my experience was great!
Thank you!
Called in with a simple billing question which was handled, then Katie Barlow showed quite a few helpful tips to maximize our ads. Thanks Katie good job!
Was unsure of operation some features on my account and Alexis F helped me understand them. Great to work with, will continue to utilize the great services.
Tanya was so helpful today and explained everything so that I would get my ad posted quickly the exact way I needed it to be posted. She did an excellent job.
Charlene Miller
Katie was able to help me downgrade my plan as I wasn't satisfied. Not only that, she encouraged me with ways to get the most our of my job posting so perhaps after a few days I will notice a difference in the Standard vs. the Premium and will go back to Premium! THANK YOU, KATIE!
I tried ZipRecruiter as I was needing an experienced commercial glazier. After seeing nothing but irrelevant resumes, I cancelled my subscription during the free trial time. A couple of months later I started getting resumes emailed, but they were just as worthless as the ones they had sent me before. To give an example, they sent me retail managers who had no experience with doing commercial windows. I figured they were just trying to get me back with a "see what we can do for you", but was surprised to see a charge for ~$500 a couple days ago.
When I contacted them, they insisted that I activated the resume search and had approved the charges. They won't refund my money and they continue to claim that I approved it. This time, I made them remove my credit card info so they can't charge me again.
Whatever you do, stay as far away from this company as possible. As an employer they'll cheat you. As a job seeker they'll likely send you irrelevant job apps. This is a flagrantly dishonest company, as you'll be able to tell by many of the reviews here.
Love the chat box, great people, always get my issues resolved, quickly and correctly.
It is the easiest way to contact Zip Recruiter if there is ever an issue, which is rare.
Overview
ZipRecruiter has a rating of 3.9 stars from 581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ZipRecruiter most frequently mention customer service, live chat and free trial. ZipRecruiter ranks 2nd among Recruiting sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members