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ZipRecruiter

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Texas
1 review
0 helpful votes
Follow Michael S.
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Thomas Ogg in your Tempe, AZ customer service center helped me yesterday with my employer site. He did an outstanding job of walking me through the problems I was having with the site and showed me how I could do additional things within the site.

He made my experience working through a new recruiting system very enjoyable as well as educational. I am certainly glad we chose ziprecruiter to help us expand our operations.

Thanks for providing a person of Thomas' caliber to assist your customers.

Regards,

Michael Steadman, Managing Partner
Futurity First Insurance Group - FFIG - Texas

Date of experience: November 28, 2017
North Carolina
1 review
0 helpful votes
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I spoke with a lady named Rebecca and she was very helpful. As being a first time user to Zip Recruiter I wasn't as knowledgeable as I felt I should have been or getting the results I wanted. When I spoke with Rebecca she expressed that I needed to add some key words to pull in more candidates and explained how I could that and sent me a couple of video links that I could view to become more sufficient. She was very pleasant to work with.

Date of experience: January 24, 2018
North Carolina
1 review
0 helpful votes
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I was having technical details with the website and an account manager that was pushy, sales-y, and rude. Tee at customer service helped me more in 10min than my account manager had in months. She helped me fix the tech issues I was having, better understand the site, and helped me get a new account manager. She was SOOOO helpful and really saved my account. I was about to terminate my account with ZipRecruiter. Thanks, Tee!

Date of experience: January 25, 2018
Kansas
1 review
0 helpful votes
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Right to the point. No wasted time on the ""how are you today" or how's the weather in Kansas City today". Melody knew her stuff. She already had the link to the faqs before I could ask my second question. I obviously was not as fast a typer than Melody because before I could get my next question typed out she had already sent a message asking if there was anything else she could help me with. Hmm now that I'm reading this it seems if melody just didn't want to talk to me. Shurley not. I mean if she was working from home she might be distracted with who knows what but I bet they work in offices where the only thing on melody mind would be how to provide me with information that would help me make a decision to sign up. Hmmmmmm

Date of experience: February 27, 2018
Minnesota
1 review
0 helpful votes
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Job positing questions
February 10, 2018

I contacted Ziprecruiter through chat. Tatianna is the person I chatted with and she was very helpful. I wasn't sure if the 3 questions I selected for potential candidates had been listed with the job. She explained where I could find them and she also verified that they were listed with the job. Ziprecruiter is very easy to use! Quick and easy to set up.

Date of experience: February 9, 2018
Florida
1 review
0 helpful votes
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Chat Help
April 16, 2018

Ericka was a great help getting my account unlocked and running. She knew exactley what to do to help me. She walked me through the process and resent me the email to reset my password again. It worked the first time.

Date of experience: April 16, 2018
Pennsylvania
1 review
0 helpful votes
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Excellent Posting Tip
February 14, 2018

Spoke with Sarah D this afternoon to ask if it was ok to post similar ads for different locations without it being flagged as spam. Not only did she answer my question, but she provided me with a quick tip on how to copy information from one ad to the next quickly using the Duplicate function! She truly provided EXCELLENT Customer Service! You're the BEST, Sarah!

Date of experience: February 14, 2018
North Carolina
1 review
0 helpful votes
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Fantastic Service
October 4, 2017

10/4/17 9:10am EST
Randy assisted me in a chat today. I had inadvertedly closed my ziprecruiter account.
I send him a chat request to help me reopen my account, *******@gmail.com.
He patiently stayed with me until I was able to log back into my account.

Now I can continue my job search!

Thank You Randy!
Great customer service!

Date of experience: October 4, 2017
GB
1 review
0 helpful votes
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I had difficulty adding my linked in profile URL to my ZipRecruiter profile. Robi was quick to respond and advise how to do this (include http :// before the www). My only question - why should I have to type http :// before the URL? That should be optional or assumed?

Date of experience: November 17, 2017
Oregon
1 review
0 helpful votes
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Tara was awesome!
January 23, 2018

Thank you Tara for your help today! You answered every question I had right away, were friendly and made me feel comfortable. We defiantly plan on using Ziprecruiter to help us hire new employees.

Date of experience: January 22, 2018
California
1 review
0 helpful votes
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Thanks Erika for your help and useful advice. I don't know how to use those functions of my new account. She provided me an brief instruction and nice service.

Date of experience: March 8, 2018
Utah
1 review
0 helpful votes
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Customer support
March 8, 2018

Excellent customer support! They answer right away and solve any problem on the spot. Every time! Tee Bryant is who helped me this time around. She was great!

Date of experience: March 8, 2018
California
1 review
0 helpful votes
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Phenomenal Service
April 29, 2018

Katie was incredibly kind and helpful. She managed to handle my issue with precision timing. She is an excellent representation of quality service. Well done!

Date of experience: April 27, 2018
North Carolina
1 review
0 helpful votes
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Randy helped me to "pause" our account, as we were finished with hiring, hopefully for a good long while! Randy was fast, courteous online and took care of my request quickly. Thank you ZipRecruiter!

Date of experience: October 6, 2017
Ohio
1 review
0 helpful votes
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Randy helped me to "pause" our account, as we were finished with hiring. Randy was amazing and took care of my request quickly. Thank you ZipRecruiter!

Date of experience: October 9, 2017
New York
1 review
0 helpful votes
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Fast & helpful!
October 14, 2017

Thanks for your help. Didn't have much time and you helped me quickly to resolve my issue. I was not happy with the free trial system of zip recruiter but the customer service chat made up for it

Date of experience: October 14, 2017
California
1 review
1 helpful vote
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Tee went outside the box to efficiently and quickly help solve my time sensitive issue. She was wonderfully pleasant and calm with great directive. Zip nailed it when they brought her aboard!

Date of experience: January 23, 2018
Washington
1 review
0 helpful votes
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Job Posting
November 16, 2017

Rebecca was very prompt and helpful on our live chat. I was able to find a solution with her help in under two minutes. I highly recommend this feature when needing assistance from Zip Recruiter.

Date of experience: November 16, 2017
Georgia
1 review
0 helpful votes
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Love the online chat
March 15, 2018

I got a quick response from Erika. She answered my question and was very helpful. We just started with the job posting and have already received several resumes.

Date of experience: March 15, 2018
Texas
1 review
0 helpful votes
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Erika was awesome! Its been awhile since I had closed/re-posted a position and Erika walked me through on how to do this. The great part about it she did not make me feel dumb!

Date of experience: December 21, 2017

Overview

ZipRecruiter has a rating of 3.9 stars from 581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ZipRecruiter most frequently mention customer service, live chat and free trial. ZipRecruiter ranks 2nd among Recruiting sites.

service
48
value
40
shipping
2
returns
2
quality
37