ZipRecruiter

As a recuiter, I have to say this site is terrible compared to others I have used. The searches do not result is qualified candidates and the customer service is the worst. They do not help at all; just make excuses.

I had an issue logging in and needed to reset my password. My computer didn't like what I was doing. I called ZR and Tanya O'Toole was on point helping me clear my history and cache to reset my password. She knew exactly how to walk me through it! Thank you, Tanya! You are a master of customer service! This recruiter is very thankful!

I returned to the ZipRecruit platform looking for new work after about a 2 year hiatus. I logged in and updated my profile and attempted to apply for a job.

I received an error, however, that my current email needed to be updated to proceed. Not sure why, I changed it to a backup with the intention of reverting it back to the original email (I didn't want potential employer messages sent to my backup). Although when I tried to switch it back, the platform sent me an error message that my professional email was invalid, even though I had just signed in with it.

I reached out to their support department and they were dismissive of my claims, telling me that I needed to reset my browser's cache and cookies and that's all that could be done. I wasn't very happy with being brushed off and made another request, this time having my ticket reviewed by the internal team. After a few days, I was told that my problem could not be resolved and that I would have to live with using my backup email, despite their platform forcing me to change it. So now my resumé and my cover letters direct communication to my professional email, but ZipRecruiter points to a janky backup email.

I'm not inclined to use the Zip Recruit platform now because it will supply my backup email for communications which is not where I field new work opportunities.

Not happy that my profile was forced to be incorrect.

Recently I had problems trying to log-in to my account (i had already tried resetting my password). I clicked the "Live Chat!" feature and was connected to Shawana. Shawana was quick, friendly, and helped me solve my problem. I definitely recommend ZipRecruiter!

Sign you up for $349,00 a month for potential 28 invite for a position, received 2 in 2 weeks in 30 days only had 4 not qualified, get support after 2 weeks only to have agent say if you really want exposure it will cost you $3600, 00, refused never had a candidate to pick from the rest of the time, sent Jordan and email to cancel, never heard, had to call and found out I was set to renew for another month, Beware, on Transmission

Rebecca was amazing! She was fast. She was friendly. She was efficient. She went above and beyond to make sure there wasn't anything at all she could help with. After I assured her she had done all I could think of she even made suggestions of things she could assist with.

First of all, don't you hate it when you call for support, and the phone system tells you to chat via the website above all else? After repeated attempts to contact ziprecruiter about my resume issue, I was finally able to get help rfom Robi Cousins from the Zip recruiter chat. Not only did he help get my resume posted (PDF instead of word), but he also contacted the prospective employer so they had an updated version of my resume... A-AWESO-OME! Ecstatic from the customer service from this gentleman. I almost lost faith in'ZIP'. The mobile app could use some help. I hope someone contactsme with questions as to how. I'd be more than happy to share! Thank you again Robi for your assistance...

Kurt Conner

Tara assisted we with some questions and issues I was having with my account. The account manager was not horrible but was not timely in their response and selling me on services I didnt need and we were over paying. Tara helped me out ALOT, she was more transparent and I could tell not just trying to cushion her pocket or Ziprecruiters! I appreciated this greatly, she saved our company money while still meeting our needs for recruitment. She gets 5 stars from me but Ziprecruiter only 4 from being bounced around from acct reps. Our candidate pool was decent in the end.