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ZipRecruiter Reviews Summary
ZipRecruiter has a rating of 3.9 stars from 581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ZipRecruiter most frequently mention customer service, live chat and free trial. ZipRecruiter ranks 2nd among Recruiting sites.
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Was hiring for dental assistant, got multiple resumes for dentists (not helpful). Job was filled July 22nd, they e-mailed us asking if job was filled, responded it was, they continued to bill us through October when we called about the credit card charges, allowed one month refund for 2-3 months of illegitimate charges. Had used service in the past to place month-long ads, renewed as needed. They now auto-bill and continue job ad until you catch the charges, which makes no sense for a job ad company, should renew ad as needed-WILL NOT USE AGAIN, and do not recommend them unless you pay EXTREMELY close attention to automated charges to your credit card!
Ziprecruiter is a site that helps in finding job opportunities or vacancies from recruiting managers. All you need to do is register for free, leaving all important information that would help them find job vacancies in your work domain. Immediately they find any, you are notified through a mail, so that you can apply. Their service are free yet, very satisfactory. I commend mostly their promptness.
Yes you can find and apply for jobs, however they constantly spam me with emails for jobs I'm not qualified for and ones in a whole different state. Hitting unsubscribe seems to be pointless.
Hi Sadie,
Thank you for taking the time to review ZipRecruiter. We value your feedback. We at ZipRecruiter take great pride in our role of bringing job seekers and employers together.
Your job alerts are curated based on your current resume on file and search activity. ZipRecruiter’s powerful AI technology learns the types of jobs you are looking for and delivers more of what you like. The more you search, the better your results. You can also customize your alerts in your "Account Settings." Within settings, you can set your location preference and specify keywords that you would like to track.
We can also help to make sure you are unsubscribed from receiving emails if you no longer want to receive those alerts.
Please feel free to contact our 24/7 customer support team at support@ziprecruiter.com for further assistance.
I was very upset because of the promotion that said using your service was on a 'free trial basis' and you just needed my credit card to make sure I was a 'real person', and then you started charging me without notice (silly me for believing).
Myra talked me off the ledge and showed me all the advantages of using your software - if the bait and switch hadn't occurred, I'd be using it now because of Myra's excellent presentation.
But the bit about 'have to cancel within 4 days' that must have been written in VERY small letters somewhere other than what I read, still has me turned off from using your otherwise extremely useful service.
Myra should get a raise for dealing with me so professionally.
I applied to a job that was pretty much written for my education and experience. Ziprecruiter sent me emails saying I was the 9th to apply and that my resume was reviewed 3 times but I was never contacted by the employer. I took it upon myself to contact the employer who said they never received my resume. They asked me to come in and hired me on the spot as I was exactly what they were looking.
Hello LP B,
Thank you for your review as we do greatly appreciate your valuable feedback. We are very sorry to hear of any less than pleasant experience while utilizing ZipRecruiter for your job search.
ZipRecruiter is an online job search platform that helps employers and recruiters post their jobs and collect applications. We do our best to keep our job seekers informed regarding the status of their application on the website, however, we do not partake in the hiring process so we are unable to confirm who is responsible for reviewing the resumes within each company. For this same reason, we cannot confirm that the hiring managers will contact each candidate. I understand you were hired for this position and we are very happy to hear of this success.
Should we have the pleasure to assist you with your search again in the future, please feel welcome to reach out to our dedicated customer care team. You may email us at support@ziprecruiter.com with the subject line, "Tier Help" so myself or one of our other senior representatives receive your inquiry directly. I'd be more than happy to explain in detail, the application process as well as how we can help!
Thank you again, and we wish you the very best of luck with your new position!
Kind Regards,
Tier III Support
Mayra demonstrated stellar customer! She patiently walked me through the functionalities as well as gave me guidance and suggestions based on her experience.
Mayra took her time and helped me understand my posting and editing capabilities. Thank you for having such good support staff.
Mayra H. Was incredible, phone consultation great! Amazing to have 24 hour customer care. Well beyond their competitors with level of service.
I love how Mayra listened to what I needed before offering helpful suggestions. Also, she didn't speak super fast, which allowed me to follow her perfect instructions. Thank you for all your help.
Mr. Sean
I am pleasantly surprised that the call center is located in the US. Morgan B. Was very polite, patient and helpful. I am NOT the most gracious of inquisitive callers. Morgan B did her best dealing with me. There are several online recruiting companies that I, as a customer can go to but am very happy with Morgan B and ZipRecruiter. Even going thru the sales/buying phase I have been very very happy with the whole process. Peregrine Personnel Solutions has been with ZipRecruiter for about 6 months and have had no issues. The purpose of my call was more my ignorance and getting to know the ZipRecruiter dashboard and process better. Morgan B did an excellent job helping me find my way thru. Peregrine Personnel Solutions highly recommends ZipRecruiter.
Thank you for your help
The rep that assisted me was very confident and quick to resolve all my issues
Thanks again
Sal
Morgan B provided top notch support right when I needed it during a busy morning. She helped me troubleshoot my issue quickly by walking me through the steps with patience and clarity. My problem was resolved in no time! Morgan was knowledgeable, professional, caring and a great listener. Zip Recruiter consistently provides the best support with quick response and no waiting. Morgan represents the company well.
All I can say is that, I Greatly appreciated the Time and Help that I got from "Morgan" She was so Helpful and Pacient helping me reset my email address after Many attempts trying to do it myself... Thank You so much again Morgan;-)
Electra was such a pro. She walked me through the issue, fixed the problem and made sure that I was 'OK' before leaving me on my own. THANKS!
Mayra, gives "Old School" top of the Line Service. This is hard to find in today's market. Again Outstanding!
Mayra represents the company with the highest standards. She was very helpful with clarifying all of my questions and concerns. She knows your product well and was very informative. She was able to walk me through re-activation process and was very patient in helping me through the process. She has great customer service skills.
I had received the best customer service today from Electra at ZipRecruiter. Of all the calls or contact I have had with ZipRecruiter, this by far was the best.
I called and spoke with Mayra in Customer Service. She was excellent! She waited for me to explain my issues and was able to clearly direct me through the steps to get them resolved. Although I thought it would be complicated, Mayra quickly handled my request. She is an asset to ZipRecruiter! Thank you Mayra.
Mayra was very helpful in showing me different ways to present my posting.
She also pointed out some time saving features.
She did a great job
Mayra is very helpful with password change and jobs. Very personable and pleasant to talk with! She was awesome!
From the business
Search for jobs hiring in your area using ZipRecruiter's job search engine - the best way to find a job. Find jobs hiring near you and apply with just 1 click.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Robin,
Thank you very much for taking the time to review ZipRecruiter, as your feedback is very important to us! Although our system does work to identify the best-matched candidates for your job, there are several other tools that we encourage all customers to take advantage of to help better their chances of finding the right candidate and filtering out those who do not meet your standards. We do have filters that you can apply to your job ads to help screen candidates and I would be more than happy to personally walk you through adding those screening questions and filters the next time you have hiring needs!
As for the billing issue, our call-to-cancel policy is designed to protect your sensitive information and privacy. I would be happy to investigate this billing issue for you so we can work to resolve it. If you want to email me at support@ziprecruiter.com with the subject line "TIER II" I can investigate further. We appreciate your patience.
We are available here at Customer Success at 877-252-1062 (24/7) to answer any questions you may have!
Kind Regards,
Miranda
Tier II Support