Zenni Optical

You’re welcome! We are delighted to know that you received your order in a timely manner. We are also happy to read that you are pleased with the price of your glasses. We are proud to provide stylish and affordable eyewear and we hope to continue to do so for a long time. We trust that you are enjoying your new eyeglasses, and we hope that you will continue to choose Zenni for your future eyeglasses needs.

Thank you for posting your Zenni review of the eyeglasses you ordered from us. We were happy to read that these standard progressive eyeglasses were made correctly and delivered to you quickly, but we were sorry to read that you thought you had ordered Transitions® photochromic (light-sensitive, auto-tinting) lenses, whereas you ordered our generic photochromic lenses. Consequently, we apologize for any misunderstanding you experienced during the order process. We want to advise that our generic photochromic lenses get about 50-60 percent dark under optimum conditions (cold, sunny days), while Transitions® photochromic lenses get about 60-70 percent dark under optimum conditions. We hope that when you take the glasses out in the bright sunlight the lenses turn dark, and that your concern is that the generic photochromic lenses are not getting as dark as you had hoped. However, if the lenses are not getting dark at all when you take the glasses outside and expose them to direct sunlight, insofar as this order is within its 30-day warranty period, which starts the day the glasses are delivered, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, provide the order number, o4562244384, to the customer service representative who answers, and ask for emailed instructions to return the eyeglasses to us for an inspection. We will email you the instructions to return the eyeglasses to us for an inspection, and we will also email you a prepaid mailing label to use for return postage. If we inspect these eyeglasses and find that the photochromic feature is not working correctly, we can offer to remake the eyeglasses for you for free. If our inspection finds that the photochromic feature is working correctly, we can return the glasses to you or issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order. If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website. Of course, you may email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4562244384, in the subject line of the email, to request the return-for-inspection instructions or the return instructions for the refund option you select. We will email you the instructions you request, as well as the prepaid mailing label. We very much hope to hear back from you, so that we may resolve these matters to your satisfaction.