Awesome job. I love my new glasses. I can see again!
I love my glasses! They are adorable! Exactly what I wanted.
My daughter loves her glasses. They fit perfectly. They arrived quickly.
We used the fast frames delivery and it came next day! The glasses are wonderful we are so excited
Got these for the hubby and he loves them! They fit great and he looks good in them ;)
Great Price! Great Fit! Got them super fast! I love Zenni!
Great deal I receive the product and I good with that
I have ordered 3 glasses and every time I was happy.
Awesome awesome experience. Glasses are a perfect fit. Customer service outstanding!
Great glasses at a great price, and my son loves them.
Great as always. Fit great. Well made. Can't beat the prices!
Easy ordering, great value, great styles, quick delivery, will order again
Excellent
The guy on the phone was fantastic,made it so easy.
Love my new glasses quick and easy ordering and fast shipping
Very cute frames, always wanted clear frames and these are perfect.
Overview
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
This summary is generated by AI, based on text from customer reviews
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Business Days Rush Delivery Service.
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- Novato, CA, United States
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Business History
Doesn’t everyone deserve to look good while wearing an affordable pair of glasses? Thus, Zenni was born in the San Francisco Bay Area - a natural fit in the home of forward-thinking, tech-savvy companies. The mission was clear: Give people glasses they can actually afford but still make them look like a million bucks. It started small, a little company with big ideas, but it quickly grew into a phenomenon. Fashionistas, moms on-the-go, discerning customers; everyone found that they could get the selection they deserved at prices they could afford with Zenni Optical.
Zenni has since grown into an online optical industry leader. That’s prescription eyeglasses online. Prescription sunglasses online. Non-prescription sunglasses online. Sports glasses online. Goggles online. Maybe you get the picture. Zenni’s online.
Zenni Optical was built upon the following principles, and is dedicated to fulfilling them:
• To provide the most affordable eyeglasses to people all over the world.
• To provide the highest-quality optical lenses to our customers.
• To make it easy to order eyeglasses online.
• To provide exceptional customer support.
Company Representative
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5130206918, placed on October 13,2022, for one pair of single-vision distance eyeglasses in full-rim, rectangular, plastic, black frame 265621, with black-and-white striped temple arms and a frame width of 136 millimeters.
We were sorry to read that the frame is bent, and we apologize for any disappointment you experienced as a result.
We want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Adjust Your Glasses: https://www.zennioptical.com/how-to-adjust-your-eyeglasses.
We hope that this information helps you adjust the frame so that you can wear the glasses.
But if you cannot adjust the frame sufficiently, we want to advise that the order was within its 30-day warranty period, which starts the day the glasses are delivered, when you posted your review, since the U.S. Postal Service website advises that the glasses were delivered on October 21,2022.
Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and please provide the order number, o5130206918, to the customer service representative who answers.
Before you call, please take one or more pictures of the frame that shows that it is crooked, since the customer service representative who answers will ask you to confirm that it is crooked by emailing them pictures of the frame.
If we see that the frame is bent beyond adjustment, we may offer to remake the eyeglasses for you for free.
But if we do not see that the frame is bent beyond adjustment, we will email you instructions to return the glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the glasses.
We will also email you a prepaid mailing label to use for return postage.
If you select the 100 percent store credit refund option, and you plan to place a new order for a pair of eyeglasses in a frame that will fit you well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.
This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details, or on the enlarged picture of a frame on our website, if you click on the little ruler icon toward the lower left side of the enlarged picture.
It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.
In addition, here is a link to another infographic found toward the middle of the bottom of every page of our website, Best Eyeglasses For Your Face Shape: https://www.zennioptical.com/best-eyeglasses-for-your-face-shape.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
Alternatively, you may email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5130206918, in the subject line of the email, and in the body of the email please advise of the refund option you prefer.
We hope that this will resolve this matter to your satisfaction, and we also hope that you have a wonderful Thanksgiving and very happy holiday season!