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ZazzleReviews 12,596

4.6

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+340
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 6 days

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California
1 review
0 helpful votes
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As expected
November 21, 2024

The order was as expected and mailed quickly! Would highly recommend

Date of experience: November 11, 2024
NL
1 review
0 helpful votes
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I Got Scammed.
November 21, 2024

I paid over 18€ just to know that my order got cancelled without a Refund. I Dont trust this site after realizing that my order got cancelled without a refund. My Design wasnt even Inapropriate.

Date of experience: November 11, 2024
Zazzle S. Zazzle Rep
12 months ago

Hi Denis,
It does appear your order was cancelled as it included imagery from the game 'Roblox', for which Zazzle does not have the license to produce merchandise for. An email was sent to you confirming this, as well as confirming that you would receive a full refund for this cancelled order. If you have not yet received this refund, please contact us at social@zazzle.com.

You can read further on our content policy here: https://help.zazzle.com/hc/en-us/articles/219144348-What-Content-is-Acceptable-for-Designs-on-Zazzle

Thank you,
Ryan

New Jersey
1 review
0 helpful votes
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My experience with Zazzle was pleasant and easy. Would have been better, only if they offered colored envelopes for my order.

Date of experience: November 11, 2024
Alabama
1 review
0 helpful votes
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Great Service
November 21, 2024

Great service and quality invitations. They offered a variety of invitations and options which was nice to have.

Date of experience: November 11, 2024
Illinois
1 review
0 helpful votes
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Fast delivery, quality is GREAT!
November 20, 2024

These invitations were everything I had wanted/hoped for. I got them for my baby shower and I'm SO excited to start sending them out!

Date of experience: November 10, 2024
South Carolina
2 reviews
0 helpful votes
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This was my first experience on Zazzle and extremely impressed with the quality and promptness. Will have my continued business!

Date of experience: November 10, 2024
New York
1 review
0 helpful votes
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Beautiful invitations
November 20, 2024

These were perfect for my holiday open house. Easy to customize and quick shipping. Thank you.

Date of experience: November 10, 2024
Georgia
1 review
0 helpful votes
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Great experience
November 19, 2024

Getting the template was easy, all I had to do was edit the information then add the amount that I wanted to my cart. Quality was great and I received my invitations in about 5 days from order. Thank you Zazzle.

Date of experience: November 9, 2024
New York
1 review
0 helpful votes
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Thank you wedding cards
November 19, 2024

Love how they came out! Easy to change and modify to my wedding theme!

Date of experience: November 9, 2024
Ohio
1 review
0 helpful votes
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Happy
November 19, 2024

It's was user friendly to place my order, was delivered in a timely manner, and I am SO pleased with the invitations I ordered! Thank you!

Date of experience: November 9, 2024
Florida
2 reviews
0 helpful votes
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Nice paper!
November 19, 2024

My order came in fast and the paper quality was much better than I remember from an order a few years ago!

Date of experience: November 9, 2024
Florida
1 review
0 helpful votes
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Muy bonito
November 19, 2024

Las invitaciones que compre estaban muy bonitas todo el diseño y colores estaban muy bien 👍

Date of experience: November 9, 2024
California
1 review
0 helpful votes
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Perfect quality
November 19, 2024

Loved the pearl shimmer paper and the design was exactly as described

Date of experience: November 9, 2024
Iowa
1 review
0 helpful votes
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Wedding Thank You Cards
November 19, 2024

Our cards came early, they are absolutely adoreable. They exceeded my expectations & I was able to find a coupon code online!

Date of experience: November 9, 2024
New York
1 review
0 helpful votes
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Cards
November 18, 2024

I make cards every year and have been using Zazzle since 2014 or possibly earlier. It's really easy and there are lots of options of designs and colors. I actually find it fun creating them.

Date of experience: November 8, 2024
Georgia
1 review
1 helpful vote
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Wedding invitations
November 17, 2024

Ordered. Came very quickly and looks excellent! Only complaint is that the envelopes have residual ink on them as if they didn't let the cards dry 100% before packaging. Luckily I'm not that picky lol got to send them out in a rush.

Date of experience: November 7, 2024
South Carolina
1 review
0 helpful votes
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Great 1st time experience!
November 17, 2024

Would definitely recommend to others and would order from them again!

Date of experience: November 7, 2024
Nebraska
1 review
0 helpful votes
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I was very pleased with the quality and shipping of these invitations! We are hosting a baby shower in December and these fit right into our theme! So cute and so perfect!

Date of experience: November 7, 2024
Vermont
1 review
0 helpful votes
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Quick
November 17, 2024

I received the gift wrap quickly. It arrived in time for a sale I am having at my store. I love this gift wrap.

Date of experience: November 7, 2024
Florida
1 review
0 helpful votes
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First time creating
November 17, 2024

It was fun and easy to create a custom-made anniversary card.

Date of experience: November 7, 2024