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Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle Reviews Summary
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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DO NOT use Zazzle. Ordered a Christmas ornament that was to be delivered well before Christmas. It was delivered on Jan 16, and it's HORRIBLE quality. This was the replacement they sent because the first one got lost in transit. They only refunded the shipping fee. I asked for a better quality replacement. They refused. HORRIFIC experience!
They keep saying I received a full refund, but I don't see it in my bank, and I just wanted the sentimental item I ordered for my parents.
The labels were perfect. Quick shipping! Just perfect for my egg cartons.
Well done - prompt service - professional packaging - however more expensive than it needs to be
I used Zazzle for my mom's 100th Birthday Celebration invitations. They had many beautiful designs to chose from, just by simply stating key words and colors. The invitations were shipped and delivered within a couple of days after ordering. I decided to order a few more and that was no problem. Again I received them before I could turn around. I will probably continue to use Zazzle for my future needs of personalized items.
Ordering was simple. Quality of stamp was fine. Not great. Arrived in reasonable amount of time
It was easy to edit + receive my invites for my daughter's birthday party + I will be using zazzle again for all future birthdays. 10/10 experience
I was able to customize a photo mug to my liking, the photos printed in an excellent quality, and the price was very reasonable.
I would not re-order these as packaging is so unnatractive I feel like I cannot sell them for much money.
Hi Mimi,
I'm really sorry to hear about the packaging issues, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.
Kindest regards,
Jordan
I contacted customer service about returning item and have heard nothing back
I double checked everything so that the design wouldn't be blurry, off center, etc. The design somehow shifted to the left, and I think half of them were just cut a little differently than the others. It's not horrible but it's noticeable and these things weren't cheap so I'm a little disappointed.
Invitations were beautiful! Color was exactly as shown. Arrived quickly.
Teachers are all very happy with their new ID tags. They work on lanyards,keychains and in their wallets.
They cut off the RSVP
The gold on the card was dull. It is my 85th birthday card invitation and I was disappointed
But sent it out anyway as I needed to get it in the mail.
Hi Linda,
I'm really sorry to hear about the issues with your recently placed card order, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.
Kindest regards,
Jordan
I wanted personalized invitations for our sons Confirmation. These were perfect. Stylish and masculine. Everyone who received their invites told me how beautiful they were.
I loved my product! It was exactly how it looked online! Super simple, I will definitely use again!
The font is so small on the labels that they are practically useless. Why would anyone think that is okay? I need a magnifying glass to read them. Terrible!
Hi Amy,
I'm really sorry to hear about the issues with your recently placed label order, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.
Kindest regards,
Jordan
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Tori.
I am very sorry to hear your order was not received in time. I can see that you have since received a full refund for this order.