On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My name and address are so tiny that I can barely read them, and there is extra blank space that could have been used to enlarge the print. The golf car picture could have been smaller so that the writing could have been larger. I love the golf car picture so much, but I'm very disappointed in labels that I can't use.
I absolutely love my new calendar. Delivery was fast. I will order from them again.
Great experience and wonderful lay out. I would definitely recommend for anyone else
Zazzle has a lot of cute/creative/classy invitation options. Easy to filter, customize, and produce…very little effort to create a "wow!" Invitation for your special event. I have ordered birthday, tea party, holiday party, and dim sum party invitations. Also, I used Zazzle for my holiday cards. I am a highly satisfied customer!
Thank you for making this product, a replica of the shirt Volodymyr Zelenskyy wore at the White House on Feb. 28, available for purchase.
The invitations are beautiful and as described. They easy to personalize.
Ordered wedding invites and they were so easy to do, arrived quickly, and are so pretty!
Quick, easy, absolutely adorable! I ordered the "cheapest" version and was very happy with the quality. The little puppy prints on the back of the cards are a nice touch."
I was able to personalize my maple syrup labels and get them within a few days of ordering. I am super pleased.
Was easy to go through the online experience thank you very much
Excellent experience. Item came in a timely matter and was just what I ordered.
We recieved the shirts in a timely fashion - however the Ladies M shirt is more like a S or extra small. Very disappointed in the shirts.
Hi Dalee,
I'm really sorry to hear about the issues with your recently placed shirt order, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.
Kindest regards,
Jordan
I had a small order that I placed not too long before a trip, so I was hoping to be able to get my shirts as quickly as was estimated; and I was also hoping that they would be exactly as I ordered without any issues because I would not have time to send them back with changes. I'm happy to say they arrived in just a few days and they were perfect- just as I had designed and ordered so I couldn't be more pleased with my purchase!
My order was shipped quickly after it was ordered and they turned out great for my engagement party favors.
We really liked our order! The only thing we wished was better was the thickness of the paper.
We LOVE our invites for our child's first birthday. They are exactly what we wanted.
I ordered thank you cards for my baby shower turned out great
Had no problems ordering what u wanted. It arrived on time and was nice material
Answer: Typically 24 hours. This is not counting weekends, unfortunately. Can you please message us if you need assistance on an inquiry?
Answer: I would suggest emailing also. I've never had to wait at all via phone; yet, since you have, try email. Don't despair. They WILL help you.
Answer: Usually they take about a week, BUT on my recent (11/29) Christmas card order, they've taken two weeks now and zero so far! Not good. I need to get these cards out very soon. Also, they don't bother to make customers service open on weekends (just for the Christmas rush). I get the feeling they are pretty unreliable, inflexible, etc. Not good.
Answer: Zazzle is a Print on Demand company. All designs are printed when ordered. You would want to make your customization's to the product, then add it to your cart to place your order.
Answer: Good luck I haven't heard back from any of my inquiries either
Answer: You probably will get the most accurate answer by calling Zazzle. I use Zazzle Black, and everything I've ordered (I think I have a 30 page Order History) has always arrived promptly; however, keep in mind that it has to be made before it can ship, so I believe I get a general arrival date - not a guarantee. Again though, it has always been prompt and on the mark as far as the tracking date.
Hi Patty,
I'm really sorry to hear about the issues with your recently placed label order, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.
Kindest regards,
Jordan