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ZazzleReviews 12,547

4.5

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+340
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 6 days

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Florida
1 review
0 helpful votes
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Great quality and quick shipping
March 20, 2025

It arrived sooner than expected. It was a gift and the recipient was very happy with it.

Date of experience: March 10, 2025
Virginia
1 review
0 helpful votes
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Bittersweet Experience
March 20, 2025

I was satisfied with the product, but the cost of shipping was entirely too much.

Date of experience: March 10, 2025
Florida
1 review
0 helpful votes
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Easy peezy lemon squeezy
March 20, 2025

So simple and efficient. Exactly what I was looking for and delivered ahead of schedule!

Date of experience: March 7, 2025
Kentucky
1 review
0 helpful votes
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Kind of confusing
March 20, 2025

There were no instructions on how to use the app to fill in what you wanted the invites to say. Thank God I ended up taking the time to try to figure everything out because my mother almost ordered my baby shower invites with someone else's name on the front since everything was filled in and had to be changed per preference the way to switch between the front and the back of the invites was not clear. I feel like many people have probably waisted their money and order invites while making this mistake.

Date of experience: March 10, 2025
Zazzle S. Zazzle Rep
8 months ago

Hi Amber,

I'm really sorry to hear about the issues with designing your order, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.

Kindest regards,

Jordan

Canada
1 review
0 helpful votes
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Just perfect!
March 20, 2025

Fast delivery. Paper and impression with high quality! Amazing design!

Thank you! I loved it! 🤩

Date of experience: March 10, 2025
New York
1 review
0 helpful votes
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Love our party invitations!
March 20, 2025

The invitations for our event were easy to design and came out beautiful!

Date of experience: March 10, 2025
Iowa
1 review
0 helpful votes
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Easy
March 20, 2025

Very easy to personalize order for personal business cards

Date of experience: March 10, 2025
Arizona
1 review
0 helpful votes
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Shipped quickly
March 20, 2025

Very quick shipping and product r delivered exactly as expected. Thank you

Date of experience: March 10, 2025
North Carolina
1 review
0 helpful votes
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W stickers
March 20, 2025

Good product would recommend for any type of baby shower stickers

Date of experience: March 10, 2025
Oregon
1 review
0 helpful votes
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Pleasantly surprised
March 20, 2025

I would suggest Zazzle to get business cards. Mine turned out amazing.

Date of experience: March 10, 2025
Pennsylvania
1 review
0 helpful votes
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Great product!
March 20, 2025

Enjoyed the level of editing detail.
Invitations shipped quickly and we're exactly what I ordered. No complaints. I am a happy customer

Date of experience: March 10, 2025
Michigan
1 review
0 helpful votes
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Beautiful Product
March 18, 2025

Zazzle may be too customizable when it comes to creating business cards. The options are endless, and I may have gone back many times to tweak. My business cards are beautiful.

Date of experience: March 8, 2025
California
1 review
0 helpful votes
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Beautiful product
March 15, 2025

Arrived earlier than expected, and it was perfect! Love how big the mug is.

Date of experience: March 5, 2025
Illinois
1 review
0 helpful votes
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I paid extra for express shipping and it did not arrive by promised date.

Date of experience: March 4, 2025
Zazzle S. Zazzle Rep
8 months ago

Hi Abby,

I'm really sorry to hear about the shipping issues with your recently placed order, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.

Kindest regards,

Jordan

New Jersey
1 review
0 helpful votes
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Pleased...
March 14, 2025

Pretty pleased with the product, I enjoyed the artistic freedom that the app supports, it came out exactly as designed. The price for shipping is a bit much for what I purchased, so I may check other sites to see how it compares. All - In - All, good product, I'm pleased. If other online printing is comparable, I'd stay here.

Date of experience: March 4, 2025
North Carolina
1 review
0 helpful votes
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Meets every expectation
March 13, 2025

My fiancé and I both fell in love with a particular save the date card. We loved we were able to change and personalize the card more to us. When the cards arrived, they were perfect and everything we were looking for. They were very reasonably priced as well. We will definitely be using Zazzle in the future.

Date of experience: March 3, 2025
Iowa
1 review
0 helpful votes
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They are perfect!
March 10, 2025

They came out perfect. Me and my fiance are in love with them!

Date of experience: February 28, 2025
Ohio
1 review
0 helpful votes
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Great! And received promptly.
March 10, 2025

Easy to order and pricing is resinable. I received them pretty quickly. I will definitely order again in the future.

Date of experience: February 28, 2025
Missouri
1 review
0 helpful votes
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It's probably me not you.
March 10, 2025

I created my business card and it did not turn out well. I'm a newbie so my inexperience didn't help. I am not sure I would try again.

Date of experience: February 28, 2025
Zazzle S. Zazzle Rep
8 months ago

Hi Dede,

I'm really sorry to hear about the issues with your recently placed business card order, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.

Kindest regards,

Jordan

New York
2 reviews
1 helpful vote
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Like the buttons.
March 10, 2025

Wear them, like them. Good having them. Shows I support Palestinians.

Date of experience: February 28, 2025