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Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
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It arrived sooner than expected. It was a gift and the recipient was very happy with it.
I was satisfied with the product, but the cost of shipping was entirely too much.
So simple and efficient. Exactly what I was looking for and delivered ahead of schedule!
There were no instructions on how to use the app to fill in what you wanted the invites to say. Thank God I ended up taking the time to try to figure everything out because my mother almost ordered my baby shower invites with someone else's name on the front since everything was filled in and had to be changed per preference the way to switch between the front and the back of the invites was not clear. I feel like many people have probably waisted their money and order invites while making this mistake.
Fast delivery. Paper and impression with high quality! Amazing design!
Thank you! I loved it! 🤩
The invitations for our event were easy to design and came out beautiful!
Very quick shipping and product r delivered exactly as expected. Thank you
Good product would recommend for any type of baby shower stickers
I would suggest Zazzle to get business cards. Mine turned out amazing.
Enjoyed the level of editing detail.
Invitations shipped quickly and we're exactly what I ordered. No complaints. I am a happy customer
Zazzle may be too customizable when it comes to creating business cards. The options are endless, and I may have gone back many times to tweak. My business cards are beautiful.
Arrived earlier than expected, and it was perfect! Love how big the mug is.
I paid extra for express shipping and it did not arrive by promised date.
Hi Abby,
I'm really sorry to hear about the shipping issues with your recently placed order, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.
Kindest regards,
Jordan
Pretty pleased with the product, I enjoyed the artistic freedom that the app supports, it came out exactly as designed. The price for shipping is a bit much for what I purchased, so I may check other sites to see how it compares. All - In - All, good product, I'm pleased. If other online printing is comparable, I'd stay here.
My fiancé and I both fell in love with a particular save the date card. We loved we were able to change and personalize the card more to us. When the cards arrived, they were perfect and everything we were looking for. They were very reasonably priced as well. We will definitely be using Zazzle in the future.
Easy to order and pricing is resinable. I received them pretty quickly. I will definitely order again in the future.
I created my business card and it did not turn out well. I'm a newbie so my inexperience didn't help. I am not sure I would try again.
Hi Dede,
I'm really sorry to hear about the issues with your recently placed business card order, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.
Kindest regards,
Jordan
Wear them, like them. Good having them. Shows I support Palestinians.
Answer: Typically 24 hours. This is not counting weekends, unfortunately. Can you please message us if you need assistance on an inquiry?
Answer: I would suggest emailing also. I've never had to wait at all via phone; yet, since you have, try email. Don't despair. They WILL help you.
Answer: Usually they take about a week, BUT on my recent (11/29) Christmas card order, they've taken two weeks now and zero so far! Not good. I need to get these cards out very soon. Also, they don't bother to make customers service open on weekends (just for the Christmas rush). I get the feeling they are pretty unreliable, inflexible, etc. Not good.
Answer: Zazzle is a Print on Demand company. All designs are printed when ordered. You would want to make your customization's to the product, then add it to your cart to place your order.
Answer: Good luck I haven't heard back from any of my inquiries either
Answer: You probably will get the most accurate answer by calling Zazzle. I use Zazzle Black, and everything I've ordered (I think I have a 30 page Order History) has always arrived promptly; however, keep in mind that it has to be made before it can ship, so I believe I get a general arrival date - not a guarantee. Again though, it has always been prompt and on the mark as far as the tracking date.
Hi Amber,
I'm really sorry to hear about the issues with designing your order, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.
Kindest regards,
Jordan