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ZazzleReviews 11,782

4.5

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+340
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 7 days

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New Jersey
1 review
1 helpful vote
Follow Kris A.
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The crew at Zazzle put out a consistently high quality product and the website is really easy to use.

Date of experience: December 18, 2011
South Dakota
2 reviews
4 helpful votes
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Easy to use site for customizing products. Would like to see more font styles & have the ability to place writing in angles, circles, & wiggles or waves. Horizontal & vertical seem to be the only positions available.

Date of experience: December 16, 2011
Iowa
2 reviews
1 helpful vote
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I love the doggie t-shirt I got and being able to have it customized for my lil furbaby! Reasonable prices. I would suggest going up a size larger than the one that says will fit because it came a lil snug.

Date of experience: December 16, 2011
Texas
1 review
2 helpful votes
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Love this website for ordering unique gifts! When I was missing an item in one order, I called and they sent a new one within a few days. I recommend them for quick, unique gifts!

Date of experience: December 15, 2011
Arkansas
1 review
1 helpful vote
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Pleased beyond my expectations. All the products I have ordered have been top quality. Just so excited to see each new thing come in the mail.

Date of experience: December 13, 2011
Tennessee
1 review
0 helpful votes
Follow Jen H.
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Awesome quality, great prices, so many products! Love it!

Date of experience: December 12, 2011
Georgia
1 review
1 helpful vote
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I was very pleased with the Ladybug Birthday Invitations Pink... - Customized. They added the perfect touch to my daughter's 1st birthday party invitations.

Date of experience: December 12, 2011
Ireland
3 reviews
3 helpful votes
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Ordered 1 mug via zazzle.co.uk assuming they would ship from the UK. But no, it came from the USA. It took 3 WEEKS to get here and when it arrived it was the wrong order! They must have some really incompetent people working on the line because apparently this happens quite a bit. I'm still waiting for a response from them but it's already Dec 12th so based on their turnaround time i won't be able to get my actual order in time for Xmas:(

Furthermore, they don't even have a UK phone number. Their ONLY support number is in the U.S. and i couldn't even get through all the way from Ireland. Does their phone line even work? This company appears to be in serious need of an audit on their trading practices.

Date of experience: December 12, 2011
Nebraska
1 review
1 helpful vote
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Ordered 3 hawaiian ornaments that were personalized, they were very cool and my friends loved them, Will order more next christmas. They have a lot of fun things that make unique gifts

Date of experience: December 11, 2011
Louisiana
1 review
1 helpful vote
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The prices are great, the merchandise is awesome, and I received my order in VERY quickly! Thank you guys! I will be a returning customer! =D =D

Date of experience: December 11, 2011
Washington
1 review
1 helpful vote
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So many fun options
December 11, 2011

So many fun options - I am glad I had a specific product line in mind.
"Adopt-a-Poody" gave me a starting point.

I am mildly disappointed the postage is so darn expensive for one sheet though.
I will be back, since zazzle also belongs to the iGive and GoodSearch networks!

Date of experience: December 10, 2011
Michigan
1 review
1 helpful vote
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My basic keychains were higher quality than I imagined and I am very satisfied with the item, prices and fast order. I have since ordered new products after testing this company with my first order. Thanks for being such an easy and fun site to utilize! I have recommended you on my facebook page!

Date of experience: December 10, 2011
Texas
1 review
0 helpful votes
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Prompt service
December 9, 2011

Prompt service. Just what I wanted. I think my son will love it.

Date of experience: December 9, 2011
Alabama
1 review
0 helpful votes
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Just perfect...
December 9, 2011

Just perfect... easy to order, great price and quality, came fast

Date of experience: December 9, 2011
Kentucky
1 review
1 helpful vote
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It was very easy to order. The shirts all looked great and it was hard to choose which one to buy. I was even able to use a coupon code to get 20% off which was unexpected.

Date of experience: December 9, 2011
California
1 review
1 helpful vote
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I absolutely loved the holiday cards I ordered from Zazzle. I was very happy with the quality of paper and the ease of customizing my photo cards.

Date of experience: December 9, 2011
Iowa
1 review
0 helpful votes
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Order arrived promptly, packed extremely well. Mugs are adorable and perfect-great quality.

Date of experience: December 9, 2011
North Carolina
1 review
1 helpful vote
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Save the date magnets were high quality, better than expected. Shipping was prompt. I will definitely order my invitations from Zazzle.

Date of experience: December 9, 2011
California
1 review
2 helpful votes
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Interestingly enough, when I was asked if I was satisfied with my experience and clicked "no", I was brought to an invalid link. When I clicked "yes" I was brought here. Hmmm. Well, after a bad 2010 experience in which my 10 not customized christmas cards took over a month just to ship, I thought I would give Zazzle another chance. This time I placed another order of about 10 or so Christmas cards. I received the cards. Yay Zazzle... Ohh, but the envelopes. I was mailed fewer envelopes than the cards I purchased. Come on Zazzle. Booo
Its a shame because I think the cards available are quite clever and cute. They just make it near impossible to mail them out to your kith and kin without a hitch.

Date of experience: December 8, 2011
Massachusetts
1 review
1 helpful vote
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Googled an odd ball t-shirt and they had it. The web site was easy to use and we ordered it right then. Showed up a couple of weeks later and it was exactly as described on the website. Very happy with the shirt.

Date of experience: December 8, 2011