ZazzleReviews 13,063

Same as many other customers... Zazzle printed the phone case incorrectly, so when I emailed twice for an rma number I never received a response. I will be contacting the better business bureau and my bank for a reverse payment.
This company is using false advertising!

I have never been so frustrated with a company before in my life. I wish I had read reviews before placing my order. This was the biggest mistake.

I ordered a present (luggage tag) for a very high level executive at my company with 3 weeks for it to be made and delivered. THREE WEEKS. For three weeks it said processing. I tried calling every day and and emailing every day to get an update on the status, but after waiting for over 40 minutes every time and receiving no email response, I grew discouraged.

Finally I waited for 55 minutes and got in touch with someone who said they would ship it that day. I received a shipping confirmation, and my package was sent to somebody in Missouri. I live in New York. WHAT IS THIS COMPANY? Why haven't they been reported? This is a literal SCAM!

I placed an order for a Christmas ornament and realized I made a mistake. I called zazzle right away to correct it, it has now been 4 days, 5 emails and at least 30 phone calls at least 30 minutes each mind you, with no response. I am not sure how they do business this way. You cannot ever get in touch with them. I will never order anything from them again. Wish I would have read the reviews before placing an order.

I ordered a commemorative 25th anniversary snowflake ornament for my daughter and son-in-law what I received was someone's commemorative marathon ornament, so now 2 people are going to be disappointed for Christmas and you can only contact them through e-mail and as yet I've no response to my e-mail. Doesn't look like I'll be gifting this ornament this Christmas. This is the first order I've ever placed with them and it will be my last. If you can't provide customer service to me, you don't need my business.

Nice products, but non-existent customer service. Won't answer the phone, wont reply to email. Won't always send you what you pay for. I paid for 3 custom shirts (Christmas gifts) and received one. Thankfully I paid by credit card so no response from them within next few day equals dispute/chargeback from me. Vote with your wallets people. Don't pay for what you do not receive.

Place an order for my wedding program cards. Zazzle website is great and make an false impression to me that they can provide high quality services. So, i decide to go with Zazzle. The materials turn out to be disappointing and it is not what i want to order. I want to request for Return Authorization # to have a refund. I have called multiple times but it always said that the line is busy. It seems to me that the company set up a fake call center. I also emailed the support team but hasn't received any reply. Overall. I am very disappointed with this company, It looks like a con to me. They made a lot of false promise (e.g. 100% return if you are not satisfied) Once they got your money, they never care about you.

Tried zazzle for a gift I was getting for my mom for Christmas. I ordered a brown and white giraffe print wallet. I received a wallet with a $#*!ing cat on it. Tried calling, but apparently they are $#*!ing up so many orders that everyone is calling in and "they have reached caller capacity". You can't even get through. I just want a refund at this point. I do not recommend using this site for anything. $#*!ing cat.

Ask before ordering t shirts. The ones I ordered came from Honduras, were thin, cheap and wrinkled when they arrived. I paid over $25.00 for each of the two shirts I ordered for gifts and they look like they are worth about $2.00-$3.00. They are embarrassing, and not worth the money I paid... and I NEVER pay that much for shirts, but they did have cute designs appropriate for the people I was giving them too. Never again will I purchase a t shirt from there without knowing it is a quality, name brand shirt.

Zazzle is a great site. Everything I have received from there has been of excellent quality and exactly as described on the website. Some items have been even better quality than expected.

I made a customized postcard Save the Date with photos and they came out amazing! They were great quality with a real postcard-like gloss finish on the front. They looked better than similar Save the Date postcards I've gotten from friends. They were also the best value I could find, that was compounded during Black Friday sales. Very happy!

I placed an order for 5 t-shirts with my company logo and what I got was just horrible. The logos on each shirt were different sizes and the colors were messed up as well. Then for the last 2wks I have been trying to get someone in customer service both on email and by phone to no avail. Today I was waiting on the phone for over 2hrs. What reputable company operates in the manner? Hell, you can call the government and get a faster response than Zazzle. Do yourself a favor, avoid Zazzle like the plague!

Well chock up another 1 star rating for Zazzle. Like many of the other people who posted a review, I too have been trying to contact customer support via phone and email with NO response. I'm unable to say it (because I'm speechless) any better than what one star rating means on SiteJabber, "doesn't get any worse than this. Stay away!

I loved the product, but getting through by phone takes a long time. They have great policies, quality items, and are very helpful. Shipping time took longer than normal, I thought. When you have a problem, they will give a refund or send you another if lost in shipping.

I ordered a shirt for myself. I ordered a womens XL. Although the fabric is nice, and the shipping was fast, the shirt is apparently a child's XL. I contacted the company and left a message on friday evening... yeah, no response

I have tried to contact Zazzle for 3 days for a RMA number. No one has responded to my emails and when you call, there is a recording stating they are out of the office and will be in whenever to make up for the time that they are out. I do not like my iphone cover and I want to return it. But, I don't have the RMA number! This is very upsetting because they give you a 30 day limit on returns from the day you purchase it. Come on, Zazzle... get in touch with me for the RMA number!

Horrible customer service. I ordered a Christmas present from them in November - they charged me right away but have not shipped the order nor will they respond to my numerous emails. Forget calling them on the phone - they don't answer and don't allow you to wait in queue. Horrible customer service

My first purchase from Zazzle.com was in 2011 for the occasion of my child's college graduation. I searched several possible businesses, both on-line and regular retail stores, looking for a company which would allow me to create a custom made announcment. While there are many of these, I chose Zazzle after a temporary trial period allowed me to see what exactly they had to offer. It was the best choice I could have made.
So many wonderful options: colors, fonts, card sizes, designs, photos, add-ons, etc. etc. I had a marvelous and creative experience, my finished product was exactly as ordered, received quickly, and the overall cost very reasonable. Customer service is exceptional and easy to access.
Recently, I ordered birthday buttons in several sizes and styles, some standard and some custom made. Everything has arrived in less than a week, and in perfect condition exactly as ordered. Recipients of these items were impressed to the point that they are checking into Zazzle for future purchases.

I have been a customer of Zazzle for 8 years but didn't order for a couple years. This year they completely messed up my card order and when I asked for a replacement was told it would be longer processing time since it was a replacement. When I asked why I would have to wait longer then new orders (24 hour processing time) the agent offered to give expedited shipping. I asked to talk with her supervisor and once I spoke with her, she gave us next day shipping and told me she would personally ensure that the order was processed within the 24 hours if not sooner. That was on Wednesday evening. I assumed I would receive the cards no later than Saturday. But instead when I sent an email to the support team on Saturday morning checking the order status, received a response saying it wasn't finished in production. So almost 72 hours later my card hasn't even shipped. If it ships on Monday and they honor there free next day shipping, I can try to hurry and write out all the cards and get them in the mail by Wednesday one week before Christmas. Hopefully all that happens and people actually receive their cards? SO disappointed in there service! The quality of their work has always been great, hoping the remake is correct! If they are under new management and continue on this path, I do not see them staying in business.

Placed an order for multiple luggage tags as christmas office gifts... one of the tags came in with the wrong address on the back (not the one I placed on my template)
I have tried calling,, on hold for 30 minutes, 2nd time 40 minutes. Still no one picked up
E mailed 2 times to customer service... no response

I feel like once they have your money, they don't care about fixing their mistake

I am very disappointed with the custom Return Address labels that I purchased from Zazzle.com! The print is very small and the US Marine Lt. Colonel logo is so small that you cannot distinguish the insignia or the lettering. It looked much larger on the website. There is plenty of room on the label to make the print & the logo larger. I will not reorder and recommend that you not waste your money on this Zazzle prduct.