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ZazzleReviews 12,966

4.6

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+340
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 7 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Super easy!
December 11, 2025

I ordered magnets with my mom's picture on them as part of a gift bag for guests attending her 90th birthday. The uploading of her picture and the designing of the magnet was super easy.

Date of experience: December 1, 2025
North Carolina
1 review
0 helpful votes
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Good
December 11, 2025

*********************920

Date of experience: December 1, 2025
Pennsylvania
1 review
0 helpful votes
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Quick and easy
December 11, 2025

As with most sites, the shopping was pretty painless. Came across this during Google shopping so it was pretty easy to find. The checkout was pretty easy and it shipped fairly quickly.

Date of experience: December 1, 2025
New York
1 review
0 helpful votes
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Custom ornament
December 11, 2025

Loved that I was able to completely customize an ornament for my mom this Christmas! It is beautiful and exactly how I envisioned it! It was delivered so quick and without any damage

Date of experience: November 26, 2025
Ohio
1 review
0 helpful votes
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Business Cards
December 11, 2025

I created business cards on Zazzle and I am not a graphic designer, so I thought the process would be easier than it was. I received my cards but the print is very small. I'm not sure what went wrong, but I could not fit the font/text in the spaces provided. Again, maybe it is just me, but I thought the process would be more foolproof for inexperienced folks like myself.

Date of experience: November 25, 2025
Arizona
1 review
0 helpful votes
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I love the QR code idea
December 8, 2025

I received my order and when I told my friend who also has an Etsy store, she says she's jelly that i have a QR code on my business card, so that someone can go directly to my site. Thanks for offering that option.

Date of experience: November 28, 2025
California
1 review
0 helpful votes
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Injury ornaments
December 8, 2025

I love this site! I have highly active kids that seem to get injured a lot. It started as a "we should commemorate this with an ornament and shirt" joke with a broken knee cap playing basketball. And now I have 6 injury ornaments on my tree from 3/4 of my kids. Zazzle makes it so easy to change words, colors, sizing; I can design front and back and it comes out perfect each and every time. I hope to not have to order more of these types of ornaments in the future, but I will continue to use zazzle to design more fun ornaments to commemorate special occasions!

Date of experience: November 28, 2025
New Jersey
1 review
0 helpful votes
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Personalized hershey kisses
December 8, 2025

Beautiful exactly as I ask pretty and taste great! Paid extra for shipping and it was definitely on time before actually worth the money

Date of experience: November 28, 2025
Arizona
1 review
0 helpful votes
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Stickers
December 8, 2025

I've had two custom orders from zazzel now and both were amazing. I had a set of mugs made earlier this year and now two sets of stickers made. Both were amazing

Date of experience: November 28, 2025
California
1 review
0 helpful votes
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Love my Business Cards
December 8, 2025

I've been ordering from zazzle for years and always recommend them for my small business friends. Great choices for customizing and always get here before time promised.

Date of experience: November 28, 2025
Washington
1 review
0 helpful votes
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Smaller card size than normal
December 8, 2025

I received smaller cards, maybe I didn't realize you have it set on the Thank you card size for holiday cards. Still, a little disappointing, you should have it set on the standard size holiday card and if people want smaller they could change it. It never happened to me before with any cards.

Date of experience: November 28, 2025
Florida
1 review
0 helpful votes
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Welcome wedding sign
December 5, 2025
Updated review

It was beautiful and very easy to design. Other websites didn't show what I was looking for. You need to order early. The shipping fee was very expensive since I needed it within two weeks.

Date of experience: November 25, 2025

Welcome wedding sign
December 5, 2025
Previous review

It was beautiful and very easy to design. Other websites didn't show what I was looking for. You need to order early. The shipping fee was very expensive since I needed it within two weeks.

Date of experience: November 25, 2025
Illinois
1 review
0 helpful votes
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Hawaiian Christmas Card
December 2, 2025

Having recently visted Hawaii for a destination wedding, we wanted to create a collage holiday card with the Hawaiian "Mele Kalikamaka" greeting. Other card generating websites, including one that we had used for a number of years, did not have the options we were looking for.

Date of experience: November 22, 2025
Arkansas
1 review
0 helpful votes
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Great
December 1, 2025

The invitation I ordered looks wonderful! Great job, Zazzle!

Date of experience: November 21, 2025
Ohio
1 review
0 helpful votes
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Shipping costs were high!
December 1, 2025

I have been ordering for many years now! The shipping cost on my last order was $55.49 for 10 ornaments within the US! I tried to contact Zazzle and was not able to get ahold of anyone.

Date of experience: November 21, 2025
Florida
1 review
0 helpful votes
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It took me FOREVER to create the design in the online software for 2 ornaments. I've used Zazzle several times to create custom ornaments to commemorate special events in our family but it was much more complex and difficult this time. Software was not as intuitive as it used to be. Actual creation and delivery of the ornaments was very prompt.

Date of experience: November 21, 2025
Alabama
1 review
0 helpful votes
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Wedding Invitations
December 1, 2025

From design process to delivery, it was a great experience. I love the invitations we made and I know my family and friends will too. Thank you Zazzle for being apart of our special day.

Date of experience: November 21, 2025
Ohio
1 review
0 helpful votes
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Poor quality
December 1, 2025

The print on the cocktail napkins I ordered was not vibrant, almost like the ink was getting low. Also, there were 3 napkins totally blank.

Date of experience: November 21, 2025
New Hampshire
1 review
0 helpful votes
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Ordering was easy but the inscription for the year of graduation is so pale can barely see! If you'd put it in bold like the name, it would have been fine.

Date of experience: November 21, 2025
California
1 review
0 helpful votes
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Excellent Response
November 27, 2025

I was suppose to get 2 items. Only one came. Problem was immediately taken care of by company. Thank you. Completely satisfied.

Date of experience: November 17, 2025