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Zazzle

Overview

Zazzle has a rating of 4.5 stars from 11,470 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery and business cards. Zazzle ranks 1st among Stationery sites.

This company responds to reviews on average within 4 days
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How would you rate Zazzle?
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Georgia
1 review
0 helpful votes
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Shower invitations
July 20, 2024

Customer service is great! Delivery was days before promised.

Date of experience: July 10, 2024
Maine
1 review
0 helpful votes
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Son's birthday invites
July 25, 2022

They came out perfectly. I'm so glad I was able to find your site. You were able to give him the perfect design to fit his theme.

Thank you!

Date of experience: July 25, 2022
California
2 reviews
1 helpful vote
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My husband was a "very early" Vietnam war vet who flew TWO volunteer rescue helicopter missions over the ocean to pull pilots out of the ocean who got shot down by the Vietnamese. He was an A+ student at USC and didn't HAVE to drop out and volunteer for Vietnam duty. He deserves to be honored. I can't even FIND the MAKE of the tin can helicopter he bravely flew under enemy fire to rescue downed pilots. I ordered two rescue helicopter t-shirts from Zazzle on 1/18/17 WELL BEYOND my husband's BIRTHDAY of 1/28/17, which was YESTERDAY, shame on you Zazzle! Purportedly, Zazzle shipped from just a few miles SOUTH of our home first via UPS then via "UPSMI" (short for USPS) on 1/23 (five days?) wherein the USPS dragged their heels and the package didn't arrive to our nearby San Ramon location until late yesterday 1/28 (my husband's BIRTHDAY) and it is still "consigned" for delivery sometime in future delivery. REALLY? Two "stock" t-shirts ordered on 1/18/17, a 30-40 MINUTE DRIVE from your location to my home and you can't deliver it prior to 1/28, my husband's birthday? This company SUCKS people! Not to be trusted and I'm really concerned WHAT kind of quality PRODUCT is going to arrive upon our doorstep from these people? It will probably suck as badly as their delivery process.

Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 29, 2017
Zazzle S. Zazzle Rep
over a year old

Hello Nancy,

I'm very sorry to hear you have had this experience with your order. Our team will be reaching out to you via email directly to make this right.

Best Regards,

Amanda
Zazzle Customer Support

Hawaii
2 reviews
4 helpful votes
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EVERYONE please do NOT let this company get away with misrepresentations on trying to collect payment and earn interest while not shipping products.

There are TWO things everyone can do for recourse:

1) File a Credit card chargeback
2) File a complaint with the California Department of Consumer affairs

If enough consumers speak out, a pattern of shady business practices will be noted with their merchant account AND the state they operate in. In fact, this will get the attention of the CEO to make drastic improvements in how business is run.

DON'T LET THIS COMPANY GET AWAY WITH MIS-TREATING CUSTOMERS. SPEAK OUT AND MAKE YOUR VOICE HEARD.

PS: I am putting this review for both Zazzle and cafepress as both sites seem to share the same customer support and methods of operations. Both lie to the customer and tell them it will be shipped tomorrow. This tomorrow crap is amusing as it can go on for months on end. Please ACT on the above 2 things as businesses like these don't deserve anyones money.

Date of experience: December 20, 2013
South Carolina
1 review
0 helpful votes
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Bridesmaids Luncheon Invitations
September 26, 2023

We received our invitations exactly how we had them made and in such a short amount of time! So beautiful and great quality! Love them.

Date of experience: September 26, 2023
Arkansas
1 review
0 helpful votes
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Loved the quality
April 20, 2024

Loved how many photos we could add to the mug. It let us add so many of our favorites. The quality of the photos printed on the mug were amazing

Date of experience: April 10, 2024
Michigan
1 review
1 helpful vote
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Easy to navigate, easy to order. Items arrive on time. I will most definitely use zazzle again for other products when I need something specific.

Date of experience: July 9, 2012
Florida
1 review
0 helpful votes
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Easy to use
September 5, 2023

Easy to use, fair pricing. Limited lot options though. To get 20 invites I had to order 10 invites twice. Other than that, no complaints

Date of experience: September 5, 2023
Florida
1 review
1 helpful vote
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I have ordered from zazzle 2 times now and have been very happy with all aspects such as ease of ordering and quality of product.

Date of experience: May 20, 2012
New Mexico
1 review
0 helpful votes
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Work badges
September 2, 2022

I had a problem executing the website and got my hubby n i on the same badge but other than that my experience was great.

Date of experience: September 2, 2022
Texas
1 review
0 helpful votes
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Came in really quick! Beautiful work!
August 1, 2022

I would 100% recommend! The shipping was quick and they came in packaged good! Invitations came out so NICE! I'm so glad I chose Zazzle!

Date of experience: August 1, 2022
Arizona
1 review
0 helpful votes
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Shirts for business, everything to create the shirts went amazing.

Date of experience: July 9, 2024
Maryland
1 review
0 helpful votes
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Quick turnaround
July 19, 2024

Easy to configure and order; shipment was quick and secure!

Date of experience: July 9, 2024
Maine
1 review
0 helpful votes
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Very happy with the website
April 20, 2024

I was happy with how easy the website was to figure out and when the product arrived I was very pleased with it!

Date of experience: April 10, 2024
Missouri
1 review
1 helpful vote
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I really liked a lot
October 27, 2014

I really liked a lot. Good job. It's innovative and I believe you will have my business again when I need to advertise my product.

Date of experience: October 24, 2014
New Jersey
1 review
0 helpful votes
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Perfect finished product.
August 9, 2022

I placed an order for baptism invitations and am very pleased with the product. I selected the basic card stock option with a scalloped edge.

Date of experience: August 9, 2022
Illinois
1 review
2 helpful votes
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Service desk? Right!
January 17, 2018

I have contacted the customer service 3 times now to return items I am not happy with. Still no response. Not even a confirmation response.

Date of experience: January 17, 2018
Zazzle S. Zazzle Rep
over a year old

Hello,

I am so sorry to hear this. Our records show that a member from our customer care team has responded to your e-mails and that you've successfully been corresponding with them. If you have any further questions or concerns, please feel free to reply back to their e-mails.

We look forward to assisting you further!

Thank you,
Christine

New York
1 review
0 helpful votes
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Excellent
May 28, 2022

The product is very nice and I received it about a week earlier than expected. I'm very happy with my article and it looks great.

Date of experience: May 28, 2022
Arizona
1 review
0 helpful votes
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Quick comp cards
August 20, 2022

We had a last minute fashion show and needed comp cards ASAP. Zazzle was easy to use and I had the order rushed and got them on time!

Date of experience: August 20, 2022
California
2 reviews
0 helpful votes
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Labels are perfect!
November 21, 2022

Easy to navigate the site. So many options on just labels alone. I didn't even look you see what else the site had to offer.

Date of experience: November 21, 2022