Overview
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Everything came as ordered and fast. The invitations were so cute and I love how customizable they are.
Fast shipping and great quality products. The items came quickly and were exactly as chosen on the website.
It's a boy! The poster I ordered for my son and daughter-in-law's baby shower is beautiful. Totally what I expected when I placed the order.
I ordered these business cards for my husband, the process was easy and simple. The wait wasn't too bad and they arrived in great condition.
I would shop here again. I didnt receive my package the 1st time and they resent my order at no charge... Hassle-free
Good customer service
Ordered a gift of memorial keyring and never got it. Will never use this company again. Customer service is rubbish all they say is sorry.
The invitations are BEAUTIFUL & really good quality. They even arrived before they were supposed to! Super happy with this experience and service.
I have had a few run-ins with Zazzle service and they both ended in frustration and lies with no help in sight.
Hello Kirk,
I am so sorry to hear about sizing issue you had with your Hat order. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Katie Ann
I can clearly see my design through the extremely thin envelopes. Not a great look for my guests.
Hi Mary,
I'm really sorry to hear about the design issues through the envelopes, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.
Kindest regards,
Jordan
I am very pleased with the quality of the invitations. They look so nice! The order came in a timely manner. I appreciate it, too. Thank you.
The prices are great, the merchandise is awesome, and I received my order in VERY quickly! Thank you guys! I will be a returning customer! =D =D
The Mugs were a cute gift for my husband's colleagues. The recipients got them on time and they seem to like them. The "honey badger" jokes continue!
Easy to order, yard card design looked good but arrived crushed. Return labels aren't as crisp in the design as when I ordered the last time.
My invitations came out exactly as I designed them and with better quality than I expected. The price was also very reasonable, I got them on sale!
Zazzle has a great selection of products at a reasonable price. I was easily able to customize my invite. It was delivered on time in great condition
The loss of my husband was traumatic. Ordering thank you cards with his picture was very easy and made the process of putting him to rest easier.
Excellent help from start to finish, Jon went over and above to help me when I really needed it.
Hope to have a very happy resident soon!
Thank you so much it was beautiful done. I greatly appreciate the look of the frame.
The only thing would be mice to be a little bigger
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- Redwood City, CA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Carole,
I truly apologize that you never received your order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right.
Unfortunately, the Order # you provided is invalid. I will be sending you a private message here requesting for your order details so that we can help look into this.
I look forward to assisting you further!
Thank you,
Christine