Overview
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Product arrived quickly and was made beautifully. The bride was very pleased with her shower invites.
Invitations turned out great! They're perfect for my son's upcoming birthday party.
Quick delivery, beautiful quality, very happy! Will definitely use Zazzle again
Business cards are exactly what I wanted and was expecting!
All products were amazing quality and arrived in a timely manner
Easy! Ordered Bridal Brunch invitations and they turned out so beautiful and were delivered Fast! Cheers!
Very pleased with the creating process for my invitations. Good selection. Good quality paper. Fast service.
I love the invitations and was thrilled how quickly I received such a professional, personalized product!
Transaction was smooth. Very happy with my purchase! I would definitely purchase again from that vendor.
Perfect transaction! I received the mug two days after ordered! Securely packaged and flawless quality mug.
So disappointed with the logo of the shirt! Waste of money. Did some in the past with someone else it was better. Just wanted to try zazzle
The worst experience I have EVERRRR HAD ordering from ANY COMPANY ever in my life. Literally Shein has better customer service and buying experience than this company.
I ordered invitations and they sent me someone else's. They sent that person someone else's. Someone else received ours, and they received someone else's as well. So they literally sent 30 people the wrong invites.
They said they would send a replacement and sent those to the wrong address as well.
The third batch they never even ordered so we sat another week waiting for them to arrive and they never even placed the order.
DOOOO NOTTTT ORDER HERE!
STILL WAITINF FOR MY REFUND.
Hi Ashley,
We are very sorry to hear of the issues that occurred here and for all of the inconveniences that it has placed on you, that is certainly not the customer experience we strive for! We will of course delve into these issues to ensure such things are minimized in the future and that we can provide the best customer experience possible! I can see that your refund has now been processed and will be with you in due time! If you need anything more, we can be contacted directly at social@zazzle.com.
Thank you,
Ryan
Great route for save for the dates, 50th birthday invites and formal events come out better than expected!
Picked out and ordered cards. They arrived quickly and were just what I wanted. Couldn't ask for more.
14 Days and NOTHING? Site doesn't help with a ETA. Calling now and I have a 30min wait time to speak to someone. I'm sure I'll get NOWHERE. SHOULD HAVE read about the company before hand.
Hello Kristen,
I truly apologize for the delay on your order. I do see here you were able to speak with one of our customer care representatives. I will be personally looking into this as well and e-mail you directly.
I look forward to assisting you further!
Thank you,
Christine
Order placed on 3-12, promised. By 3-15-19 Paid for 22 dollars for express shipping. Never arrived. Beyond dissappointed
Hello Lisa,
I am so sorry to hear about the issue that you had with your order. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Kevin
Couldn't have been easier or quicker... and the finished product looks great! Thank you for
Such great service!
Designing was easy delivery quick. Product ok the large stamp is very hard to get the entire design to print
Excellent product, quality and service! Received exactly what we wanted and how it looked online. Couldn't be happier!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Adalber,
I am so sorry to hear that you are disappointed with the way your order arrived. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Katie Ann