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Zazzle

Overview

Zazzle has a rating of 4.5 stars from 11,429 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery and business cards. Zazzle ranks 1st among Stationery sites.

This company responds to reviews on average within 4 days
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How would you rate Zazzle?
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New Jersey
1 review
0 helpful votes
Follow Tara G.
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I had the pleasure of having Carey help me with my problem. Carey was professional and kind. He addressed my concern and went above and beyond to ensure I was happy and retain me as a customer with Zazzle. Carey is an asset to the company. Having a knowledgeable, professional and kind representative like Carey will put Zazzle above the many other internet competitors. A job well done and much appreciated.

Date of experience: April 28, 2017
Wisconsin
1 review
0 helpful votes
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Great quality and fast service.
June 20, 2022

I ordered a poster for the passing of our two month old son. I was concerned about the picture being grainy with the enlargement but it was perfect. Paid extra for expedited service because I was concerned I would not get it before his service, but my order was shipped very shortly after placing my order so I received it with plenty of time. Thank you.

Date of experience: June 20, 2022
Illinois
1 review
2 helpful votes
Follow Meghan S.
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I recently ordered business cards as a gift to my boyfriend. I was pleasantly surprised at the quality of the product. My only suggestion would be for more templates/designs to choose from and a quicker view customizarion process. I had to click out of the text box to see my changes. Also now that I think of it, some guidelines for customization would have been useful too!

Date of experience: September 23, 2014
California
1 review
0 helpful votes
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PERFECT
October 27, 2015

Everything was perfect and made very easy to follow a baby could do it with ease. And customer service was great they made what was a already hard task very easy for me to do. It took no time to do order and receive the finish product PERFECT!. Thank you Zazzle for helping to make my mother's birthday celebration a success. Every guest that received a invitation was very impressed with the work that Zazzle did. I will never shop in a store for invitations, mugs, hats, printed tee shirts, ect. Ever again. I'm a customer of Zazzles for life.

Date of experience: October 24, 2015
Colorado
1 review
0 helpful votes
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Unique Items and Good Service
August 25, 2024

I found the unique item I was looking for and was impressed by the courteous, fast manor in which I received it.

Date of experience: August 15, 2024
Alabama
1 review
2 helpful votes
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Gotcha
February 14, 2018

The product I received I liked. Such a shame that I received it 2 weeks after my order, despite paying a lot and twice for shipping, because my one year Zazzle Black Premium shipping membership " did not apply to my order". I would not recommend.

Date of experience: February 14, 2018
Zazzle S. Zazzle Rep
over a year old

Hello Marta,

I am so sorry to hear about the various issues with your recent Zazzle order. I truly apologize for this disappointing experience.

I see that our Customer Support team has recently reached out to you via email to follow up. Please reply back to that email so we can further assist you.

Thank you for your continued patience,
Tram

Hawaii
1 review
2 helpful votes
Follow Crystal A.
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I order from Zazzle.com 2/3 times a week. I mostly purchase postcards. Zazzle has the largest selection (more than eBay or Amazon, I think). There has yet to be an image that I wanted and I could not find. The quality is speculate! The cardstock they use is of the highest quality, the images come out crisp and clear. Not to mention the shipping time. I live in Hawaii and I receive my orders in 3/4 days, depending on what day I place my order. They are fast, efficient and I try to recommend them to everyone I know.

Date of experience: June 3, 2012
Minnesota
1 review
0 helpful votes
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Labels were perfect
April 7, 2024

The labels I ordered were perfect. The app automatically chose my credit card billing address as shipping address. It was my business address but I work remotely. I wanted to change it but could not. I would have had to cancel the order and start over. I went to my business to pick them up, only a slight inconvenience, I was a bit dumbfounded there was no easier way to change the ship to address than cancelling and reordering.

Date of experience: April 7, 2024
North Dakota
1 review
0 helpful votes
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Excellent Service!
April 23, 2018

I have ordered several times from Zazzle and I am extremely 100% satisfied. The products I ordered came on a timely manner along with the product came as it was it described in the description. Will order again from Zazzle for all my other party needs.

Date of experience: April 23, 2018
California
1 review
2 helpful votes
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Don't order from this company! I ordered my son's baptism invites in April its mid may now!... and I still don't have the "replacement order" was supposed to be here today and now they said maybe Tues! Thats over 4 mote days of waiting for this "express mail"! This is an absolute joke I've spent over 220 bucks and still have my product! This is not fair! This is sooo not cool! I just want my invites for my baby's baptism!

Date of experience: May 6, 2016
Zazzle S. Zazzle Rep
over a year old

Thank you for your feedback and we apologize for all frustrations and inconveniences. We will have a member of our CS Team reach out to you via email shortly. Thank you.

California
1 review
0 helpful votes
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I will definitely come back in the future to order more cards when I run out! I loved the template I choose with the design, good price and I was very happy with the quality when I received them. Highly recommend!

Date of experience: April 16, 2024
North Carolina
1 review
0 helpful votes
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Fantastic experience!
May 7, 2024

Easy to order, I could view my order directly on the product before I ordered it, easy to place the order, order was prepared quickly and shipped to me so fast! I am ecstatic with the final results and how wonder this experience was!

Date of experience: April 23, 2024
Nebraska
2 reviews
0 helpful votes
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I ordered several items for Christmas. The items were delayed--not shipped when promised. Tried to call almost daily to inquire, and each time I called I got a voicemail which stated that due to high volumes, they cannot answer my call, nor could I leave a message. The voicemail instructed me to leave an email at their support email address, which I did--3 times--all unanswered. My intent was to have it forwarded to where we'll be for Christmas, as we are no longer at the address I'd asked them to ship to. Now that my items are shipped (according to their "status") I've tried to track my package, which I cannot do as there's no link to allow that, that I can see. So I have no idea when it'll arrive. I would not order from them again. Period.

Date of experience: December 18, 2014
Zazzle S. Zazzle Rep
over a year old

Hi Dawn. We apologize for the delay in responding to your inquiry. Our CS team has been very busy this holiday season. They are working very hard to respond to every customer inquiry. We show that our CS team has been in touch with you since 12/16. Please feel free to reply to their e-mails if you have any further questions or concerns. Thank you.

California
1 review
1 helpful vote
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Do not order from this company. They have a great practice of taking your money and then later, if they feel the image is in violation of something, they will cancel the order but keep your money. At some point they will eventually give it back so they say. However, I am not in the habit of handing money over to a company that takes your money and then decides to not make it.

I was initially denied to make a particular mug, and then I changed the graphic at which point they denied me again. In the meantime, they are holding onto over $40 of my money. I know its not that much money but its the principle.

Do not use this service.

Date of experience: June 24, 2014
Zazzle S. Zazzle Rep
over a year old

Hi Seth. Thank you for your information. We show that our CS Team has contacted you via e-mail. Please feel free to reply to their e-mail if you have any further questions or concerns. Thank you.

Pennsylvania
1 review
1 helpful vote
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Zazzle offers a lot of different products that range all over the place. So far with my couple of purchases I've been extremely happy with Zazzle, not only with the products they sold to me, but also how quickly they shipped it off. One of the better web sites I've used so far.

Date of experience: July 3, 2012
Canada
1 review
4 helpful votes
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I wish there were 0 stars as option. I ordered a mouse pad and a card for my husband's birthday last month and I never received it, it's been more than 30 days and nothing, when I complained they refunded, e 3 days later, but I wasted my time creating a present for my husband and he never got it, he was so excited about it because he was studying the subject. On the email they had the nerve to say "they would make an exception in refunding me this time because I'd have to return the product to receive a refund" mind you! I wouldn't be requesting refund if I had gotten the product I paid for! Websites like this should be shut down as a Scam.

Date of experience: September 26, 2014
Zazzle S. Zazzle Rep
over a year old

Hi! We sincerely apologize that you never received your order. At this time, we show that a full refund for the order has been issued. If you have any questions or concerns, please feel free to reply to the last e-mail you received. Thanks!

Virginia
1 review
0 helpful votes
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Incredible company
December 18, 2018

Every time I order from Zazzle I am more and more impressed. This company goes out of their way to make things happen for their costumers. I ordered everything I needed for my engagement party through Zazzle and was impressed by every piece and their prices. I recently ordered my first photo Christmas card ever and did not realize the estimated delivery was two days after Christmas. When I emailed and asked if there was anything they could do to get it to me before Christmas they went out of their way to expedite the order and ship it to me overnight. I am beyond pleased with this company. They truly care about their costumers and their work which is rare these days. I 100% recommend Zazzle for all your design needs.

Date of experience: December 18, 2018
Michigan
1 review
1 helpful vote
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The coupons I had were great and I got a good deal on the shirts I bought. The shipping route was a bit ridiculous because it went in the wrong direction instead of coming on the day it was expected. My previous experience with purchasing a shirt from this website was much better.

Date of experience: December 22, 2012
California
3 reviews
4 helpful votes
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Great site!
February 5, 2013

Great site! The products are great quality and you get them fast! If you're making your own product then just be careful with their online tools. It can be easy get white space on the image if you don't line it up correctly. Good news is that they have 100% satisfaction guaranteed so you can just return the product if it wasn't printed correctly. Overall, I think it's a great site.

Date of experience: February 5, 2013
Florida
1 review
0 helpful votes
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Kathy is AWESOME
August 25, 2017

I ordered invitations for our 50th wedding celebration. Kathy was very pleasant, walked me through the ordering process, tweaked my order, and I am very, very
Pleased with the results. She deserves 10 stars instead of 5. I could not ask for a better experience for ordering online. Super helpful! Thank you Kathy, you are SUPER. **** GREAT JOB*****

Date of experience: August 25, 2017