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Zazzle

Overview

Zazzle has a rating of 4.5 stars from 11,402 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery and business cards. Zazzle ranks 1st among Stationery sites.

This company responds to reviews on average within 4 days
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How would you rate Zazzle?
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New York
1 review
0 helpful votes
Follow Mikayla T.
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Every time I send out stationary (which I do a lot, because why not!?) I get stamps to match my whole stationary set. The stamps are always the most talked about item from my family and friends! They love it. I got gorgeous stamps for our Christmas cards this year (gold deer antlers on a deep read backsplash with gold initials) I just dreamed it up and Zazzle made my customized order just the way I imagined it in my mind.

I was SO happy, I decided to skip the stationary store here in town and get thank you cards from Zazzle. I just ordered these peach/pink floral stamps (always in medium!) with our initials. Pink envelopes pre-addressed and black and white striped thank you cards.

Whatever mood you're in, whatever you are searching for, type it in their search box... they've got it! I can't wait to hear the feedback from our thank-you cards this year! I think this one will be the prettiest set of cards we've ever sent out (only spent $40!)

Date of experience: December 22, 2016
Texas
1 review
1 helpful vote
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I placed an order for a custom t-shirt on December 10, and the order status has said estimated delivery December 16-19 since December 14. But no delivery, and no response to my inquiries. They were, however, very efficient at charging me for the item that I will not have to give as a Christmas gift.

Date of experience: December 23, 2016
Zazzle S. Zazzle Rep
over a year old

Hello Tara,

I am so sorry to hear about the delay with your order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.

I look forward to assisting you further!

Thank you,
Christine

Massachusetts
1 review
0 helpful votes
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Loved the personalized card I had made.
October 14, 2023

I love Snoopy. I was looking for a 1st birthday card for my grandson with Snoopy on it. Your site had one that I could personalize, and it came out amazing! It will be a keepsake for his baby book. I have gotten personalized ornaments from this site in the past, and I'm never disappointed!

Date of experience: October 14, 2023
New Jersey
1 review
1 helpful vote
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Purchase a risk
December 22, 2016

I had ordered a child's sweat shirt in November as a Christmas present. I was given a delivery date of Dec. 8th. The item was never delivered. After repeated requests to trace the product, I received an email adding my postage would be updated. Nine days later the item failed to arrive. Again I attempted to contact Zazzle, no answer. On Dec. 22 I was told my gift would not arrive. This has been the most unprofessional service and company I have ever done business with - go to Cafe Pres. I wish I had

Date of experience: December 22, 2016
Zazzle S. Zazzle Rep
over a year old

Hello Antoinette,

I am so sorry to hear about the delay with your order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. We'll be reaching out to you directly via e-mail.

We look forward to assisting you further!

Thank you,
Christine

New York
1 review
4 helpful votes
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Worst company ever
August 3, 2014

Worst company ever. Please report to attorney general. Everyone who wrote on this website that they are scam is right. They never answer the phone. Emails are all returned as undeliverable. The print comes off immediately and the material is so cheap—5 cents in a sweatshop somewhere oversees. Report also to the consumer agencies. These frauds must be stopped and be fined.

Date of experience: July 31, 2014
Zazzle S. Zazzle Rep
over a year old

Hi Marie. We have reviewed your account and have confirmed our CS team has been in touch with you via e-mail. At this time a full refund was issued for your order. Let us know if you need anything else. Thanks.

Oregon
1 review
0 helpful votes
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Nice products, but non-existent customer service. Won't answer the phone, wont reply to email. Won't always send you what you pay for. I paid for 3 custom shirts (Christmas gifts) and received one. Thankfully I paid by credit card so no response from them within next few day equals dispute/chargeback from me. Vote with your wallets people. Don't pay for what you do not receive.

Date of experience: December 17, 2014
Zazzle S. Zazzle Rep
over a year old

Hi Rosie. We apologize you did not receive the complete order. We show that our CS team has been in touch with you via e-mail since 12/22 and will be processing your request. You will be receiving a follow up e-mail regarding that. Please feel free to reply to their e-mail if you have any further questions or concerns. Thanks!

Candice B.
Pennsylvania
1 review
0 helpful votes
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Unsatisfied
June 22, 2016

I ordered senior graduation invitations and half out of the entire pack had poor picture visibility, with a white smudge of some sort, and to top it all the invitation sent to me was on hard card board not quality photo papet with a matte or glossy finish. I filed a complaint and had been promised a corrected and replacement shipment, I have yet to receive it. I never asked for a refund I just wanted what I paid for. I will never order from Zazzle again, I had to physically reorder a new design and wonderful quality work done from my local Target Store photo department

Date of experience: June 20, 2016
Zazzle S. Zazzle Rep
over a year old

We are sorry to hear that you were not satisfied with your order. A CS Rep has emailed oyu regarding this order. Please reply to their email for further information.

Michigan
1 review
1 helpful vote
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Planning a wedding can be hectic but not when you have quality customer service and zazzle may my wedding planning worry free! I loved most all of my purchases but the couple that were not what I expected-without hesitation, Zazzle refunded the full amount within 24 hours. Great communication and services, thank you team Zazzle!

Date of experience: February 15, 2018
Pennsylvania
1 review
0 helpful votes
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My baby's gorgeous 1st birthday invitations
July 26, 2023

Gets a little pricey the more invites you order, but I'm SO HAPPY with my purchase! They came in even earlier & they're identical to what my order looked like when i designed them. Would definitely recommend and use in the future.

Date of experience: July 26, 2023
Texas
1 review
0 helpful votes
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Cute Invitations but Damaged
October 28, 2022

The invitations arrived sooner than expected and were very cute and high quality. However, of the 20 I ordered, 5-6 were slightly damaged and 3-4 of the envelopes were partially sealed so they ripped when trying to open and stuff them. Not a huge deal, I still sent them out, but frustrating considering the price.

Date of experience: September 28, 2022
Zazzle S. Zazzle Rep
over a year old

Hi Miranda,
I am truly sorry some of your invitations arrived damaged. I will be reaching out shortly and I hope we can resolve this issue for you.
I look forward to assisting you.
Kind regards,
Craig

New Jersey
1 review
0 helpful votes
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Absolutely Perfect
August 29, 2022

I am so very pleased with the way my daughter's 18th birthday invitations came out! They looked absolutely amazing! I also had stickers made for the boxes and they were even better than perfect! Everyone love them I don't know what I've been doing all these years without you Zazzle! Thank you so very much for making our day extra special with the beautiful invitations!

Date of experience: August 29, 2022
California
1 review
1 helpful vote
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This is the first time I have purchased an item from Zazzle. The product arrived sooner than expected (a plus), well packaged (another plus)and ZZzle kept me informed of the progress of my purchase. Over all an excellent experience!

Date of experience: December 29, 2011
Colorado
1 review
1 helpful vote
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Go somewhere else
April 12, 2018

Wost place ever just take you business elsewhere. I would try to pinpoint where they went wrong but it's everything the whole platform and the way that they do business is backwards. Save yourself the trouble go somewhere else.

Date of experience: April 12, 2018
Zazzle S. Zazzle Rep
over a year old

Hello Jesse,

I am so sorry to hear about your overall experience. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right.

I will be sending you a private message here requesting for your order details so that we can help look into this.

I look forward to assisting you further!

Thank you,
Christine

Texas
1 review
0 helpful votes
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Worst experience
August 11, 2023

I ordered a business vehicle magnet for my truck. The original order said on June 30 it was shipped. I checked the tracking 48 hrs later as zazzle says it can take 48hrs to show movement. Still hasn't moved and to give context, the location the magnet is coming from is Stafford, TX. I live hrs north of Stafford, TX which is still in TX. Its now the 12th of July and I still haven't received my product. I've could taken a Uber and picked it up. Anyway, I probably should have driven down the road and had one made from a local small business instead. Well, lesson learned and hopefully y'all dont make the same mistake.

Date of experience: July 12, 2023
Zazzle S. Zazzle Rep
over a year old

Hi,
I am so sorry to hear about the shipping issues with your truck magnet. I have just sent you an email to assist!

I look forward to assisting you further!
Thank you,
Clare

Florida
1 review
1 helpful vote
Follow Brad H.
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I have used Zazzle a few time. I like what they do and have been pleased with what I have received, until now. I ordered a personalized tote bag for my daughter. It came with the wrong name. I checked my order and the mistake was Zazzle's, not mine. Zazzle would only give me a store credit for the purchase. However, when I went to repurchase the tote bag it was no longer on sale and my store credit was for the sales price. Plus I had to pay shipping again. The end result is that it cost me an additional $11 to get what I originally ordered. Especially galling when it was Zazzle who messed up the order. I could not be more dissatisfied with this experience.

Date of experience: December 7, 2017
Zazzle S. Zazzle Rep
over a year old

Hello Brad,

I am so sorry to hear the disappointment you experienced regarding your recent Zazzle order. This is definitely not the type of service we want to be known for, and I truly apologize.

I will be reaching out to you via email to further assist you.

Thank you,
Tram

Colorado
1 review
0 helpful votes
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I placed an order for an extra large shirt and noticed right away their site glitches and rang me up for a small. I messaged them right away and they would not fix the order. Instead, they were super rude to me when I simply asked to send me the correct size so I can take it on vacation. Three rude emails in a row and I guarantee they are just going to steal my money at this point. I can not believe this.

Date of experience: December 12, 2018
Zazzle S. Zazzle Rep
over a year old

Hello Steven,

I am so sorry to hear about your overall Zazzle experience. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.

I look forward to assisting you further!

Thank you,
Christine

North Carolina
1 review
0 helpful votes
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Too expensive for the value
October 13, 2022

I found these invitations for my daughters first birthday that I loved and couldn't find anywhere else. I couldn't order the amount I wanted so had to order two separate amounts. What I ended up with were $40.00,15 index size invites that are barely readable and look like they were done on a printer that I could have done myself. I ordered wedding invites online from a different retailer and they were gorgeous and I was able to get a couple hundred for a couple hundred dollars. I won't be using zazzle again.

Date of experience: September 13, 2022
Zazzle S. Zazzle Rep
over a year old

Hello Megan,

I am so sorry to hear about that your order arrived unreadable. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.

I look forward to assisting you further!
Thank you,

Katie Ann

Kentucky
1 review
1 helpful vote
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The website was very clear and understandable. Every product I've ordered came in on perfect time and the quality of the products were mint! Love this site so much! They are the best site for personalized items!

Date of experience: August 1, 2013
New Jersey
1 review
2 helpful votes
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Do not order from Zazzle! First off is their misleading Groupon... If you have ordered from them before you know that they offer over 100,000 different styles of invites... So when a Groupon comes along in bold writing "110 5x7 invites for $44.99" you know this is a good deal... Then you read the very fine print that says you have 300 to choose from!... That's not the worse part... after you go to this list of restricted invites they are in categories... There are less than 30 different birthday invites to choose from! What a scam... No one wants this group of outdated invites to begin with!
The email customer service takes DAYS to get back to you! Hello year 2014... The phone customer service is a joke... Don't try and use a coupon code ( that is on their website)... most likely it won't work with your order..

Date of experience: August 11, 2014
Zazzle S. Zazzle Rep
over a year old

Hello Maria. Upon closer inspection, it appears that the product design chosen was not an approved Groupon design. We do apologize for if there was any confusion you may have had about the approved Groupon designs. Before purchasing the Groupon code, the Groupon site clearly lists the details of the promotion and which cards are valid for the promotion. We also show that our CS team did reach out to you, however they have not received a response.

Arkansas
1 review
0 helpful votes
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The merchandise was in great shape ( ordered a stein) & the political buttons were wrapped so that they did not get scratched ( had ordered 4) Time that I received was reasonable -less than a week from ordering.

Date of experience: July 30, 2015