Zavvi

Pre ordered items, their communication was disgusting. The item is now out for general purpose, I never received mine. I cancelled my order in April, asked for a refund (now may30th) they told me 5-10 days. I waited, no refund. Now over a month later and I still don't have my money despite chasing over and over and over. Worst company ever. Avoid!

Well, I can't deny the good price and I guess zavvi is good if you don't have to use the customer services.
My parcels was lost during delivery (which can happen, I understand), for that I don't blame them.
The problem is the customer service, they "reply" to you request with generic, non-relevent answer. You feel like you are talking to robots.
They completely ignore your specific questions, and allow themselves 24-48h before you get any updates.
When you contact the feedback team about your experience, they just are "sorry for me being unhappy" give themselves up to 48h again and bye bye.
They just don't give a thing about you, once they got their money.
As of now, after 28 days I still don't have what I paid for. The replacement item has been aproved by them last thursday, and is still not out for delivery.
Worst customer service ever.

I did not receive the games I bought! I contacted the support but they won't help me.

Don't buy anything from Zavvi even if you had a positive experience by them before that is no guaranty.

I have ordered things from Zavvi and even if the delivery was very slow I got my stuff. But now I dident receive it. I contacted Zavvi but they would not help me.

So never buy anything from them some things are cheaper but when they mess up on of your orders the profit you made by using them is all gone.

The least they can do when they mess up is to help the customer. Not just tell them that they can't do anything and just say sorry. I think I am the sorry one here.

I placed the order on 26/11/21, and I still haven't received my order yet.
5 messages are sent through the Zavvi webpage, they replied with no point, no actions taken by them, and no staff is trying to sort this out, they all keep their hands off.

Really disappointed with the services they provided, keep telling me to wait.
Come on, it has been one and a half months passed, enough of waiting!

The Zavvi Customer service staff who replied to my message are Mbali, Nothando& Cole, they showed up with horrible customer service, and kicked the ball around and around.

I purchased 2 Cyber Monday specials that were deducted from my bank account the following day and never arrived. I have written customer service daily with no results and have asked them to call me which they refuse to do. I can't find their phone number to save my life-RED FLAG! I had to dispute the charges with my bank and run out at the last minute to purchase new Christmas gifts and ship them to Florida before the 12/20/16 deadline for delivery by Friday 12/23. Thanks for the extra holiday stress Zavvi-YOU SUCK!

Last Christmas I bought two products.
A sweatshirt and a ZBOX. The sweatshirt is completely different from the image on the site, so I ask for a refund. After 3 months they tell me they have done it but they do not have a receipt nor a PayPal refund ID. They ask me to prove that I have not received a refund, so I send the screens where there is no credit from them and they reply: "ok, the technical department confirms that your refund has been made but we have no proof".
Absurd. I work for an e-commerce and I know for sure that at every refund there is a confirmation from PayPal.
By the way, the ZBOX since December 2016 has never been sent to me, I asked a couple of weeks ago to cancel the order and refund, never received this either.
A very bad customer care and shameful assistance. I will never buy from Zavvi again.

I ordered a PS4 for my son for Christmas and when he opened it it didn't work... my son was really upset and now I have sent this back and sent them confirmation of this and waiting for my refund for postage and for the PS4 so I can go elsewhere to get him another one! I am appalled from the service and still have not heard from them and there is no contact number!
I will never buy from this company again! Such disgusting service!

This company are a joke. PLEASE READ AND DO NOT USE THEM. I placed an order for 2 items of clothing on 9th December for Christmas. First, the order said that one item was not in stock, after saying it was, so the order was split. Neither item turned up, after both were confirmed as shipped.

The customer service is pointless, you WILL wait days for a response, and the response will not be followed up and will be from a different person every time. Plus, every time you message them and they reply they close the message thread as complete. In total, I've sent over 30 messages just trying to get 2 items. After 2 months the latest response was, 'our team are looking into you're query and will respond soon, thank you for your patience.' 2 MONTHS!

No contact number, no follow ups and no idea.

They have some great products and I'm glad for all you that got them, but I've never had such poor service.

DO NOT USE... EVER!

WHAT'S GOING ON? BOTH OF THE DVD ISN'T PLAYING!.

I will never buy ANYTHING from them again.
I paid a lot money ALMOST $200 for 2 DVD! One for me and one for my kids... for what? Blank dvd? Really!

Turned out I have to buy a DVD player that player in the state where I live which cost a lot more because the DVD won't play anywhere else beside U. K! o. O?
They could've at least let me know smh... but they didn't. Scam!

This was their respond:

I understand how disappointing this is therefore, we kindly ask you to accept our sincerest apologies.

Furthermore, as a polite notice these DVDs can be played in the US if the DVD player is a multi-regional DVD player.

Once again, I would like to apologise for any inconvenience caused.

Order number is: *******

Pre-Order items months in advance just to be told they've cancelled my order months after the release of said item do yourself a favor and buy things elsewhere.

Ordered PES18, estimated time was 5 days, waited 20+ days still no delivery, now they are telling me to send the order back after I canceled it when I never even received it in the first place. Basically they said the order should arrive OCT 7. Sent the email that I want to cancel the order, and somehow magically order is now waiting in my post? Scammed by a popular shop, well that's something to keep in mind that you don't like canceling orders. But do you realise that people wait for orders extra time and still don't receive them because of your bad customer service? And yes I still haven't received the refund.

Seriously I ordered a game for my dad as a surprise (months ago now) and customer service is TERRIBLE! The game NEVER showed up, said it was delivered somewhere FAR from the address I'd filled in at checkout, and they are NOT ANSWERING ME or REFUNDING MY ITEM. They'd had me jumping through hoops and their excuse is that they have to wait for the delivery team to tell them what happened?! A month and a half ago? During a pandemic?! This business is AWFUL and I want my money back! Don't waste yours!

The guys at Zavvi need a geography lesson. I shipped my order to Jeddah, Saudi Arabia (SA), and my order has not arrived for over a month. I contacted them and they did send me replacements right away. Around two months later, half of my original order and half of my replacement arrived. I read the label and discovered the issue... the were sent to Jeddah SOUTH AFRICA (which is abbreviated ZA not SA). So my Blu-rays have traveled all the way to South Africa before arriving to me. I also ended up with duplicated Blu rays and missing ones. I didn't even bother contacting them again. I'll simply NOT order from them again.

BTW. On their website, my address clearly stated SAUDI ARABIA and not just SA, so there shouldn't be ANY confusion at all!

Pre-ordered Yakuza Kiwami PS4 in April and the game wasn't in stock by the time it was released world wide, because apparently it was "sold out". Even Zavvi's competitors had the game in stock before the game's official release date, resulting the game wasn't dispatch on release.

I was informed to wait for a week or 2 for the game to be dispatch. Seriously, people pre-ordered this months ago and you guys ended up having no stock of the game by the time it came out.

The one star is for your effort of replying to my messages. Other than that, you guys need to get your act together!

Ordered on the 3rd of December so I would receive things in time for Christmas. After a week still said they were processing. When I tried to get a refund WITHIN the 14 day period on their website said they couldn't and would only give me a refund on one item only because they had sold out. After numerous messages finally said it would be shipped within the next few days. Finally on the 22nd of December the 2 items were shipped. Finally received them on the 10th of January. I contacted fair trade whim said They are a UK run company therefore they can't assist- do not order from. When asked to write a review said I would ensure everyone knew they were a scam site. Did receive an email to write feedback. It was not positive and their website has a slavery policy at the bottom. BIG RED FLAG.

Ordered a lego set for dad's birthday and paid next day delivery because the website said this would be fine. Next day no parcel, so I spoke to Zavvi and was told the item would be with me within 3-5 days. This wasn't what I paid for and the reason for next day was I wouldn't be at home to recieve it and the birthday was fast approaching. I then asked for a change of address and was told no I would have to be there to get it. The customer service is terrible even when I escalated it to a complaint they still don't cair. I will never use Zavvi again and hope anyone reading this won't either they are a joke