Zavvi

I ordered a DVD set on October 20 2022. After waiting 3 days with no word as to shipment, I requested a refund. Their reply, NO refund, it was being processed, even though they hadn't found the product.
It was finally shipped on Monday October 24th, but with a delivery date of October 31st to November 7th. That's about 18 days, it arrived 1 day later on the 8th. A small parcel shipment from the UK to Toronto Canada.
As a comparison, 50 odd years ago, I sailed from England to Montreal and took a train along with my sea-chest to Toronto, in 5 days. Yes, 5 Days. It took this company 19days and they charged me $14.99 shipping.
If you are thinking of using Zavvi, RUN A MILE...
Michael

Trying to return an item that arrived poorly packaged and damaged - Has taken weeks to get a replacement sent out from their email only customer services, and once I did, they ignored my requests to have it packaged in a box. Lets see if this one arrives damaged too.

They have literally ignored pretty much everything I have said to them, and get this - THERE IS NO UK PHONE NUMBER TO CALL, UNLESS YOU BUY THROUGH EBAY- THEN YOU CAN CALL CUSTOMER SERVICES... Don't call them unless you do buy through eBay though because they wont help you.

USELESS company and I wont be dealing with them again.

EDIT::

Replacement arrived damaged as they ignored my 2nd request to put it in a box to protect it. Three products all arrived damaged. Fed up trying to get a replacement that isn't damaged and got my money back after about a month.

JOKE.

Order an XBox One deal online,
PAYMENT TAKEN straight away,
Day later received an email requesting proof of address,
Attempted to do this via their website immediately,
Their website did not work,
Sent them an email for alternative means to provide info,
Day later received an alternative email adress, sent the info...
A week later I contact them to request an update
Am told the item is now out of stock
They are gong to issue a refund that will take 3 to 5 days

PURE DIRT\ RUBBISH AVOID LIKE THE PLAGUE!

I'm writing about this frustrating website that shouldn't even exist.
I placed an order for something, it was a limited release (100 prints) and I did so way before it was sold out.
After many follow up emails with reassurance that I would receive my order and I just need to wait, I see on their Instagram that all orders have been fulfilled and sent out.
I then proceed to ask for assistance on both Instagram comments, DMs and their email contact for customer service.

Not even a single response on Instagram, they don't seem to care about people asking questions in their comment section - uselsss.
Email support was even worse, they reply and say they are waiting on stock from the warehouse.

How stupid can they be? Waiting for stock on something that only has a limited amount and apparently everything is already sold and sent out?

I'm not the only one with this problem. It's extremely disappointing.

Then today I get an email to say that my order didn't make the cut.
How does that even make any sense?
I ordered within the limit but mine doesn't get prioritization for some reason? How unfair is that?

Zavvi, if you read this (which you probably won't because of how out of touch you are with every platform on social media and the internet), you really suck! I hope people seriously avoid using or buying anything from you, all you sell is disappointment.

Useless, incompetent and appalling.
Stay away from these idiots.

DO NOT ORDER FROM THIS HORRIBLE COMPANY.

I ordered a christmas present 1 month early so I could ensure I got it on time. Expected delivery date was dec 11th, time went on and on and I still to this day don't have my order. I had to tell my brother his present was coming. I don't think it's ever coming.

I have been speaking with customer service for over 2 weeks they have tossed me around to 4 different employees instead of dealing just one. They said they would give me a refund then asked to confirm details of my order 3 times! Then ANOTHER employee said they can't do anything unless I make an account with the email address I ordered with even after confirming all details and ANOTHER employee allowing a refund.

All of this to say, this is the worst experience I have ever had online shopping. Don't do it.

Ordered Darth Vader helmet for a birthday gift on 3/7, it is now 9/7 and still no idea when parcel is to be delivered? Been showing at depot all week when tracked on website
Customer service not much help and birthday was today so no longer want the order
I am now trying to cancel order, will update soon …Can't cancel order as now I'm told it's in the delivery process?…. The parcel has not left their depot yet, been sat there for 6 days…CUSTOMER SERVICE IS AWFUL

Two weeks now since placed order Zavvi have replied with generic messages on numerous occasions that I can't cancel order as it's being delivered? According to inpost Hermes have lost it no one knows where it is

Awful experience which is still continuing. Ordered a lego set that says was in stock and said 3-5 days for delivery. The clause is the free magazine which you have to accept on ordering. Beware of this. 10 days later the say the free magazine has been shipped but its never arrived. I asked where the lego set is a it was supposedly in stock at the time of ordering. Its being processed is their answer. Next it's now in their technicolour warehouse( a new warehouse which they can't contact). Next someone says for me to wait for 30 days for delivery. Are they having a laugh. I want a refund please I ask. No is the answer as part of your order has been shipped. This is the danger area. Its the free magazine that has never arrived.

Anyway I have spoken to trading standards and asked zavvi for an address to send my cancellation in writing. I am still waiting for this which they have not provided to me. In the meantime they have admitted they do not have the stock yet and have given me the option to cancel or wait. I am awaiting their response to my request of a cancellation otherwise I am going to my bank on Monday to show them all correspondence to do a charge back. They shouldn't be allowed to sell items they don't have as this is misrepresentation and should be classed as a pre order if it is not in stock. Bad.

I ordered the Goosebumps DVD collection for my nieces birthday present. Once we received it in the mail we tried to play the DVD's and neither a DVD player or Blue Ray player would play them. I emailed customer support for a refund and they told me they would not let me return the item for a refund because it was already opened. Mind you, the item was not factory sealed anyways and only came in the packaging they used to mail it! They told me that their DVD's will not work in the US because our players are formatted differently than theirs in the UK. I told them there was nowhere on the item description that said the DVD's would not play in the US on our DVD and Blue Ray players and that if that is the case they should not be selling their products to the US if we are unable to even use them! They still refuse to refund my money, so I will be filing a complaint against their company!

I ordered gifts for Christmas in plenty of time to be delivered by Christmas according to their delivery schedule, and I was advised that all items were in stock. The order was split into 2. The first half was sent straight away, but arrived 2 weeks after the advised delivery date. The second half included ugly Christmas sweaters (which I clearly needed for Christmas). This order didn't even get dispatched until 3 weeks after I ordered it, and there is no chance I will get it by Christmas. I tried to cancel the order before it was dispatched, but they didn't reply to my queries for days, until after they had dispatched it. They then advised that it could not be cancelled as it had already been dispatched, despite saying otherwise on their website. They offered no explanation, apologies or resolution to my complaints. Despite being an Australian website, all the items were shipped from overseas. Had I been aware of this I would never have ordered from them. They have totally ruined my Christmas plans, not to mention the money I have wasted, and have displayed a disgustingly poor level of customer service. DO NOT ORDER FROM THIS SITE.

I pre-ordered a blu ray from zavvi months ago, at one point I checked the site and the release date on zavvi had changed from October to December. All other retailers had the release listed as October so I contacted customer service inquiring about this. This resulted in my order being cancelled by them! HORRIBLE CUSTOMER SERVICE! Yesterday I received an email telling me there was a problem with my order and it needed to be cancelled and re-ordered and to contact customer service. I did so and they sent me a message in response saying nothing but "your order has been cancelled". HORRIBLE CUSTOMER SERVICE. I went to re-order my item and their shipping date says NOVEMBER 11th for an item that came out OCTOBER 31ST! This site is selling items which they don't have in stock and all the customer service did to help was cancel my order multiple times. Never using them again!

Had 2 orders with multiroom speackers all ready and on

First order arrived to late but okay no problem, problem was that the product was already used and had broken parts when i complained they told me i can send it back but have to pay the costs myself they did not even give a discount
Second order -first i was told that the multiroom speackers where on their way then that they would be on their way soon 5 weeks after purchase the order was cancelled without any explaining
DONT BUY ELECTRONICS HERE

Terrible experience with this company.
Started off with a Christmas present which was ordered at the start of December and, despite me asking over and over, they kept telling me it would arrive before Christmas. Christmas eve it was cancelled by them saying they had no stock.
January i got an apology email with a 50% off voucher for clothing. Found this couldn't be applied instead of their existing offers, and as 90% of their t-shirts are a 2-for-£20 deal I could only buy one otherwise my voucher wouldn't work. No issue.
T-shirt arrives and the print quality is very very bad, it looks like I've printed it with a home printer. The white t-shirt is showing behind, it just looks really amateur. Zavvi agree to a replacement so send me a pre-paid label for me to send it back.
My replacement isn't processed and I have to contact them, they ask for my proof of postage trying to insinuate it's been lost in the post despite the tracking showing they have it. Talk to them on live chat and they send another.
The replacement is just as bad, and the replacement after that.
I talk to them as obviously there's either a bad batch or these are bad products but they don't care! They just want to cancel my order and forget about it rather than tackle the actual issue.
I'm on my 4th t-shirt now, and it's just as bad as all the others. They obviously don't care about quality standards or the fact they'll be sending out faulty products to other people too.

I wouldn't recommended anyone to ever shop at Zavvi.com. I order some tweety and mickey shirt of there site back on 10/17. It said it will be send off on 10/20. Well 10/30,10 days after the shipping date this what it said.

"Status: Awaiting Shipment
Est. Dispatch Date 10/20/20
Delivery Method: possessing later from the supplier"

When I email them about, they said due to the C-19 my order was delay.

Right after they send me that email, I got a message on there webpage on my order saying this.

"MESSAGES ABOUT THIS ORDER
Where is my order?: Completed"

Even thou it still show that my order is still show

"ORDER DETAILS
PROCESSING"

I will give them to Monday. 11/2 before I call paypal for a refund. It will have been well pass there 10 business day they requested. But I will never buy from them again.

I wish I had not used zavvi as they are the worst Web store I have had the misfortune to use, I ordered 2 items at a special price of which only one was delivered the other is still awaiting dispatch, on contacting customer service which appear to just use preprepared email replies I was told on a number of occasions it will be dispatched in a couple of days, needless to say I have still not received it. My only option now is to get PayPal involved and hopefully get it resolved that way (that is if zavvi have a preprepared email for PayPal complaints)