• Zara

Zara

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Zara has a rating of 1.6 stars from 1,231 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zara most frequently mention customer service, return policy, and credit card problems. Zara ranks 430th among General Apparel sites.

  • Service
    278
  • Value
    255
  • Shipping
    223
  • Returns
    248
  • Quality
    244
Positive reviews (last 12 months): 7.1%
Positive
11
Neutral
3
Negative
142
160
See all photos

What reviewers want you to know

Positive highlights

  • Great customer service with free shipping (at the time of my order)!

Critical highlights

  • I have stop shopping there as they make return policy so difficult.
  • W/O receipt you can't get store credit or exchange.
How would you rate Zara?
Top Positive Review

“Sad times for this company- Also deserved!”

Ryan F.
12/13/23

How can a company think what they did was a misunderstanding. I hope this company gets the back lash they deserve to the point that all stores close. Kids are dieing in Gaza and they want to make money off of it. My family is never allowed to go back into this store EVER.

Top Critical Review

“Terrible company! Zara sells disposable items”

Jessica R.
2/9/24

Terrible company! Zara is no grateful for its loyal clientele whom is very patience with this company which for the most sales items that are almost disposable; ZARA clothing start to brake up from the first time you wear it. They sent me an incomplete order and haven't refunded me yet. I wanted return the second order as the items look cheap.I was away for 3 weeks and they refused to return the item which were not even on sale.

Reviews (1,231)

Rating

Timeframe

Other

Reviews that mention popular keywords

return policy (92) store credit (33) store manager (31) credit card (45) zara store (32) customer service (511)
Thumbnail of user nouraljoundi
1 review
0 helpful votes
August 3rd, 2023

Unfortunately, this fantastic shop in-store & online is becoming terrible after changing policy return & we can't exchange online!
I won't be shopping from their website anymore!

Thumbnail of user mohitb17
1 review
0 helpful votes
September 13th, 2019

I am a regular customer of Zara and really like their fashion collection. But I still think that its a bit overpriced as compared to the quality of fabric which they are offering. Apart from that the shoes are also not of that good quality. I do not recommend Zara for footwear at all. The main reason is their low durability. Apart from that they do offer some good discounts and they also deliver to your house and can exchange at the store if the size is not right. Thats a really good thing. I love shopping from Zara.

Thumbnail of user imashik
1 review
0 helpful votes
August 17th, 2023

I finally received the lime green bodysuit I ordered from Zara, and even though it took longer than expected, I'm not too bothered because it looks just like it did in the picture. The fit is spot on—it's my size and it really suits me well. So, all in all, I'm pretty happy with it!

Service
Value
Shipping
Quality
Thumbnail of user farrahs29
1 review
0 helpful votes
July 11th, 2023

Zara Dress Shop exceeded my expectations in terms of both product quality and customer service. With their wide selection of fashionable dresses, attentive staff, and inviting store environment, it's clear that they prioritize customer satisfaction. Whether you're searching for a statement dress or a wardrobe staple, I highly recommend visiting Zara Dress Shop for a seamless and stylish shopping experience. I particularly appreciated the range of sizes available, as it allowed me to find the perfect fit for my body type.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jimjimt
2 reviews
2 helpful votes
January 14th, 2021

The new release this season is totally my fav! I bought the shirt two weeks ago and looks great. Already a fan!

Thumbnail of user dianew1500
1 review
1 helpful vote
July 27th, 2022

I don't know why there is so many bad reviews about Zara. I will admit that customer support is not good, that is why I gave four stars but clothes are more important here, I am buying there for years now, always top quality, doesn't matter if it's winter or summer collections.

Service
Value
Quality
Thumbnail of user cheddarh
2 reviews
1 helpful vote
October 15th, 2021

I love zara, I have purchased many good clothing items from Zara including these rainbow high heels that I got on sale for $16.99, I gave them to my friend Claire for her birthday on April 18th 2021(Born in 1967) and she started crying and snorting she loved them so much! She even decided to take them to meet Shawn Mendes in Seattle, and he loved them so much he grabbed her foot and snatched it off her. Pls Shawn if you are reading this give them back.

Thumbnail of user emmac354
1 review
0 helpful votes
June 13th, 2021

Hi all. Why rating is so low? I have a lot of their clothes and won't stop buying there. They always have what to advise me or I buy things I fell in love with from the beginning.

Service
Value
Shipping
Returns
Quality
Thumbnail of user briannap125
2 reviews
3 helpful votes
June 30th, 2023

A month ago, i ordered 3 pairs of jeans. All size 4, but one fit like it was a 0. I returned them two weeks later, but i realized that i had to cancel my card eventually because i was moving out of the country. I talked to a customer representative and she was helpful! She began the refund process before i had to cancel my card. Even though the sizes were inconsistent, customer service made up for it. Would've been 2-3 stars.

Thumbnail of user alexanderz63
6 reviews
1 helpful vote
November 30th, 2021

I like this brand because its quality is too good and i really like its latest pattern. I recently purchased 4 shirts and 2 jeans from here

Value
Returns
Quality
Thumbnail of user timm350
2 reviews
6 helpful votes
February 27th, 2018

Just recently moved to Europe and discovered Zara!
I am totally in love with their collections!
The online shop is equally great!

Thumbnail of user ashleyj147
4 reviews
4 helpful votes
October 17th, 2018

Pretty decent company and services. I bought a warm coat here and I was satisfied with it. The shipping was fast and the product was delivered in a proper condition. The customer support team is quite polite, however it takes time for them to replay to my concerns.

Thumbnail of user juliaa86
3 reviews
11 helpful votes
October 17th, 2018

I like this brand, even though many people think otherwise. The fabric of clothes and the quality of the products are suitable for the price and I always receive nice services from people who work there. Zara is a pretty decent place, where you can find fashionable clothes and accessories.

Thumbnail of user marya859
2 reviews
1 helpful vote
January 30th, 2018

Amazing new collection as always. Great designs. Prices could be cheaper but quality is better with time. Love Zara

Thumbnail of user bellas42
2 reviews
0 helpful votes
November 11th, 2018

The quality is usually pretty good, prices are reasonable and it's easy to find stores in major cities. And of course there is the online shopping experience, but I wouldn't recommend it simply because you can't try on the clothes beforehand.

Thumbnail of user josephb380
4 reviews
0 helpful votes
April 3rd, 2019

The best thing in which is that they had the return policy. Mistakenly they send me wrong size shirt which is not my size so they talk very politely and change my product. Customer service is good and delivery time is also good.

Thumbnail of user katjas2
1 review
1 helpful vote
February 1st, 2018

Great value for money, nice products. Just make sure you watch a video of the clothes when buying because you can really see what the product will look like.

Thumbnail of user aprila87
6 reviews
2 helpful votes
May 2nd, 2020

I have procured a pair of leopard pattern light fabric pants which fit perfectly and look gorgeous. Love them a lot.

Thumbnail of user henriettan2
5 reviews
8 helpful votes
June 21st, 2019

Online business has always been my preference. I can choose it over and over again. Buying online is amazing and makes things easier for the customers. You receive same product at thesame price you get at the shop. In addition you have the opportunity to change the product if you don't like it. Online business is also less time consuming.

Thumbnail of user gytisg
3 reviews
0 helpful votes
May 29th, 2018

Good basic clothes and fabric is awesome compared to other brand. Reasonable price. Best part of this brand is it gives you awesome clothes like jeans and shirts in low price.

Thumbnail of user janetc15
106 reviews
427 helpful votes
January 2nd, 2018

Affordable clothes in different styles. I bought two jackets, material isn't all that great but for $40, you can't go wrong. Shipping is fast, returns are easy. Great selection of items. Browsing could be better. Zara's website looks like it was designed to view like a magazine or a photography website, rather than a clothing website.

Thumbnail of user sd417
2 reviews
2 helpful votes
August 7th, 2019

I quite enjoy Zara because they have on trend kids clothing for my son. I do have to say, I think the kids clothing (quality wise) is better than the adults. The jeans generally last unless my son grows or plays exceptionally rough (generally wears in the knee area if it does).

I have not had a bad experience with Zara thus far and can order last minute items for trips that will arrive on time to take with. I purchase some swim trunks (for son) for our trip to LA and they have become his favorites. Will continue to buy with them!

Most of their kids clothing last the perfect length for a tall growing boy of 7.

Thumbnail of user evieb7
8 reviews
8 helpful votes
November 17th, 2018

I am not regular customer here, I made several orders during this year. They always have a great choice. I like the quality of its clothes. I got an email about new winter collection and already like some items.
Recently I ordered a sweat piggy shirt for my niece. It is her birthday on Sunday. It's been a week since I made a purchase and still wait for the order. This is the first time happened to me. I hope to get the shirt by Sunday.

Thumbnail of user sandral515
3 reviews
1 helpful vote
March 14th, 2020

Trendy cloth of pretty good quality. I can always find something for myself in this shop. Easy to order. Recommend!

Thumbnail of user stefs14
1 review
0 helpful votes
March 10th, 2017

Bought three dresses, a pair of boots and a purse online. After I purchased everything I went to the reviews to see how long it usually takes for people to get their items. I saw how poor the reviews were and thought I'd never get my package. They shipped it out within two days of putting in the order and a day and a half later I got home and the packages were at my door. Everything fits perfectly and I've got no complaints! Maybe I just got lucky, but I'd definitely order from here again. :)

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Here you will find the latest pictures from new collections, Lookbook, ZaraPictures, Brothers and Sisters and other general news. Be informed that all the comments posted on this page do not represent the opinion of Zara company, its employees or affil...

How do I know I can trust these reviews about Zara?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Zara?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business