Rosalie D.

Clothing runs small between a half to a full size, and shoes can run large by as much as an entire size, in my experience especially if you are a narrow width. I'm returning two pairs of shoes which are one size too large in length, not width, and cannot be exchanged due to one now being sold out by the time I received them late, and the other also feeling wobbly and unsafe for a high heel.

Outside of that, I'm happy with my purchases but find it a problem sometimes that a physical ZARA store is not nearby to allow me to try things on first before ordering, particularly the shoes. I have a narrow foot but to be fair, two other pairs of shoes fit me extremely well and appear to be well made, so I'm willing to try ZARA again. The sizing charts appear to be accurate for the most part, so take your measurements and compare them if you are unsure. Customer Service could only suggest to me that I order the same item in two different sizes, outside of using the size chart, or return for an exchange (but you take the chance the item will sell out in the interim).

I also feel the quality is excellent for the price point and love the design aesthetic of ZARA.

I have had problems with ZARA delivery times being extended twice now from what was promised and am not happy with that. For my inconvenience, ZARA issued me a credit for free shipping on my next order. It was not applied, however, and required an extra phone call to Customer Service. I feel like they should give a promo code in future that would be applied at time of order, instead of retroactively, as was the case in this instance.

Return service is efficient and I have received all credits due me to my bank account which were pending as of July 27,2017. Another return is still in transit so I will update this review later, as to the status of the credit to be issued for that. UPDATE Sun August 13,2017: I received my return credit to my bank checking account THE SAME DAY ZARA RECEIVED THE RETURN OF MY ITEMS. This is AMAZING, IMHO. I really do not understand all of the bad reviews on this site for ZARA. Am I that lucky or such an isolated instance as to my ZARA experience? Somehow, I don't think so!

I wish I could afford designer investment pieces on the regular, but until such a day as I can, my new go to for fashionable, affordable, dressing for all occasions is ZARA! I love the quality of their shoes, too. Having said that, I will update in future as to how the clothing and shoes hold up with repeated use and launderings where applicable.