Honestly, I love the company's sense of style and their clothes. I hate the volumes at which they sell, so nearly everything you buy you see on someone else within weeks. I despise their customer service and the disdain and disinterest of their assistants. The aggressiveness of their security guards is unparalleled, particularly in the Hong Kong stores where staff are paid to follow customers around the store shouting 'Hello, Welcome' at the top of their voice to announce they are behind you checking that you are not stealing anything! Unsurprisingly, during the week there are more of those staff scaring customers to death, than there are customers. This company is TOXIC and needs a completely new approach to customer services. I am an Associate Professor in a UK Business School and use Zara as an example of how NOT to run a retail company.

My first thought is this is a company I will never deal with again! How they're still in business boggles my mind! Good luck with your assignment, should be easy because there's nothing to say about them that is positive!

Hi I have only experience with Zara clothing which is in Tysons Corner in Virginia USA and trust me had couple of times bad experience that left me with o my option not to buy their clothes and waste money. Their customer service is very poor and they don't refund money if you have gone through tough time due to their clothes. I don't want to give them one star even for their poor service.