Sept 13,2022 West Edmonton Mall Zara,
I received terrible customer
Service! Manager/ or cashier's name is Karen.
I have never experienced such a rude customer service. Will not shop at this store any more! Worst

Just got off the phone with two obnoxious Zara reps who huffed and puffed through my attempts to have them exchange a lovely brand new jacket that is still being sold online? What a load of bollocks... I remember when Zara used to be all about customer service and being able to be objective and use discretion but oh no... they are a bunch of robots who are inflexible! As much as I love Zara this will be my last purchase... you might win some but you just lost one!

Really don't understand what everyone on here is talking about. I have been shopping Zara online for over a year now (probably at least once a month) and it's wonderful. Shipping is free (over 50 - very reasonable) and fast! I always receive my orders within about 3 days. Customer service is also very great. I have never ever had a problem. Ive had to contact them a few times via phone and they solve the problem super quick, within minutes! Just my last order I used my prepaid return label and decided I then wanted to return another item so I asked if I could have another one or would I have to pay for the second return myself (which would have made sense) and they sent me another one immediately! Zara is definitely my favourite go-to online store.

Zara's clothes are not great. They're often poor quality, but hey...you get what you pay for. I've bought things from their store in the past, but have always tried things on in the store. This last time, I placed an online order. Not only did the order arrive almost a week late, but then I didn't have time to return it. Zara states that you get 30 days from the 'shipping date'. That's the WORST company policy. When you call, you speak to someone in a foreign country and you can't speak to a manager. They do not allow for store credit. Now, I'm stuck with clothing that I won't wear. Needless to say, I will NEVER shop at Zara again.

I quite enjoy Zara because they have on trend kids clothing for my son. I do have to say, I think the kids clothing (quality wise) is better than the adults. The jeans generally last unless my son grows or plays exceptionally rough (generally wears in the knee area if it does).

I have not had a bad experience with Zara thus far and can order last minute items for trips that will arrive on time to take with. I purchase some swim trunks (for son) for our trip to LA and they have become his favorites. Will continue to buy with them!

Most of their kids clothing last the perfect length for a tall growing boy of 7.

Disappointed... had remained loyal to this company for years until I found out today what a strict refund policy it holds... no credit note/ gift voucher or any form of discretion no matter the circumstances... thought it may be useful for potential customers to be aware of this... I only wish I had known. Easy way to lose decent custom sadly... I will definitely take my custom elsewhere!

Only bonus, if there is one... it was a polite 'no we won't reconsider'.

I bought blue cargo pants from Zara and the first time I wore them the split. They split on the seam of the butt and all I did was bend over to grab something. Additionally they we loose fitting, so this should have never happened. I strong do not recommend!

I have an online order from July this year and I was too busy in bringing back for return until
Now. It was never worn with all the tags on
and online receipt.
Yet they refused to accept the return by saying it has been more than 30 days. I said I won't mimd having an in store credit to make things easier but they still refused.
What a non sense company and I will never purchase anything from them anyone. It does not deserve our support!

Worst customer service, horrible staff in stores, return/exchange policy is ridiculous. I was one of Zara's most loyal customers. Spent thousands over the years, until I wanted an item exchanged after 30 days of purchase. I did not know about their 30 day exchange policy and that part of the receipt was rubbed off! I went to the store and they treated me like I stole something. The staff, the manager, it was ridiculous. They said I should talk to head office which cared even less! They refused to do anything and lost a customer over a $40 top that I was going to exchange for $100 purchase! Terrible company!

My daughter is regular customer and three times she had a chance to buy their trouser and jeans and they ripped from different places. Recently again when she bought Jeans $69.90 they ripped from sean next to zipper. She went to exchange and they refused saying we don't know how many times you have worn it etc so she had to buy another jeans from American Eagle. It was ridiculous therefore, I called and spoke to the manager but she plainly refused to help in exchanging. I am surprised that how cheap material they use to make clothes for people that can be easily torn while wearing etc. I told my daughter next time no more shopping from Zara their customer service is very poor and they are looting money only from people.

Bought 3 items on their website as presents for Xmas. Never received them. Zara refused to refund or reship the items claiming that I did receive them even though there was no signature on the delivery (said it was left at door, but there was nothing there). They conducted an investigation and decided everything was fine. I never got them and had to contact my credit card company so they could demand a refund on their end! Terrible customer service, horrible experience, never shopping here again.

Purchased an expensive top in the Zara sale. Wore once, washed at 30* as per care instructions, and it shrunk beyond being able to wear it. Neither in store manager or online customer service via WhatsApp would refund me despite having the receipt dated within 2 weeks and the original price tags. Store told me to contact customer service. Customer service told me to contact store. No refund.
This is the 2nd top from there with the same issue.
Definitely should have read the reviews before expecting any resolution for faulty items.

I ordered over 40 items and realized one little blouse missing, contacted customer service and got a message that warehouse said they shipped the item. Swear God, I opened the boxes with my two kids and it was not there.
Do I have fun wasting my time trying to do the right thing over a little cheap clothes? No. I just simply can't pay for what I didn't receive. Zara cs says they can't refund nor replace at all at this point.( it took a while for them to figure out to answer me) I asked them to solve the problem since it's not solved on my side yet. I don't know why I have to write this on Christmas eve in the middle of baking cookies with my children. I don't usually write reviews. I'm very upset about their way of avoiding customer service. I won't pay for that blouse that I didn't receive. I'm getting a refund no matter what.