business logo of Zara
zara.com
casual, preppy, streetwear, general, swimwear men, womenAge 19-25, 26-45
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About the business


zara.com
+1 855-635-9272
Spain
Zara is part of Inditex
Clothing item from ZaraFashion apparel by ZaraMerchandise from Zara clothing lineZara fashion product

Business Highlights

General

Parent Company: Inditex
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.95
Free Shipping: sometimes
Free Shipping Detail: for orders over $75

Returns

Return Policy: not free
Return Instructions: the items need to be in their original condition and with all their labels.
Return Cost: $4.95 return fee

Sustainability

Sustainability Score: It's a Start
Recycling Program: Used Clothing Donation Programme
Responsible Materials: recycled, organic

Product

Style: casual, preppy, streetwear, general, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL), Women's (2XS, XS, S, M, L, XL, XXL)

Customer Service

Support Channels: chat, phone, facebook, instagram, twitter
Support Phone: +1 855-635-9272

Payment Options

Payment Methods: card payments, financing, Apple Pay, Paypal
Buy Now Pay Later: Afterpay

How would you rate Zara?
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Zara Reviews Summary

Zara has a rating of 1.3 stars from 1,083 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zara most frequently mention customer service, return policy and credit card. Zara ranks 378th among General Apparel sites.

service
293
value
267
shipping
235
returns
263
quality
258

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Company runs by Zionist
December 13, 2023

The people who runs the company is Zionist cowards they enjoy from pain and suffering Palestinian people. ZARA

Date of experience: December 13, 2023
India
1 review
1 helpful vote
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Cruel
December 13, 2023

Zara brand is third class. They are trying to make fun of Gaza of people. If you are Muslim don't buy anything from Zara #Bycotzara

Date of experience: December 13, 2023
BA
1 review
0 helpful votes
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Boycott
December 12, 2023

Such a shame they've decided to make their advertisement in such a sick manner.
I used to like their clothes and shop quite often, never again.

Date of experience: December 12, 2023
Egypt
1 review
0 helpful votes
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Your last campain making fun of the suffering that is going on in Gaza is appauling and a disgrace. I don't understand how you would epect a decent human being to like it or buy your products again.

Date of experience: December 12, 2023
New Jersey
1 review
0 helpful votes
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Boycott
December 13, 2023

Will boycott Zara
Mocking dead people and encouraging genocide. I regret buying from Zara before.
Free palastine

Date of experience: December 11, 2023
NL
1 review
0 helpful votes
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Free
December 11, 2023

Very bad Service very rude never again Zara

Saw there new advert with women carrying a body bag are the f#*@*@k serious people and children are dieing in Palestine and they turning into fashion statement bunch of dirty pigs! Boycotting zara aswel from today! Free Palestine

Date of experience: December 11, 2023
Belgium
1 review
0 helpful votes
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Sham on u Zara
December 11, 2023

Your add of a model carrying a wrapped body (resembling the Palestinians holding a dead body in a plastic bag) is totally inhumane, vial, and sheer evil.
I would never order from a company that allows such shameless advertising.
I will make sure my family and friends and all their family and friends NOT buy from you!

Date of experience: December 11, 2023
Belgium
1 review
0 helpful votes
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Shame on you
December 11, 2023

Hun laatste campagne heeft mij besloten nooit meer wat aan te schaffen bij Zara. ZARA STAAT VOOR DUIVELS!

Date of experience: December 11, 2023
Canada
1 review
0 helpful votes
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Do not buy
December 11, 2023

Got clothing stained with foundation all around the neck area. On bright white clothing. Clearly was already a return from someone and they saw the stains and sent it out anyways. Said item was out of stock and there was nothing they could do for me, not even a refund. Don't purchase from these scammers

Date of experience: December 11, 2023
District of Columbia
1 review
4 helpful votes
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CANCEL ZARA
December 11, 2023

On multiple occasions I have bought clothes that rip or shrink with the first wash, but I still shopped here. Never again! Because they mock the oppressed ppl currently experiencing genocide. They are the lowest of humanity!

Date of experience: December 11, 2023
Canada
1 review
0 helpful votes
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Zara lost me forever.
No more nickel. No more dime for any business that supports the genocide in Gaza!

Date of experience: December 10, 2023
Pakistan
1 review
0 helpful votes
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Supporting genocide in Gaza. They have no moral grounds to stand on. They are public figure, they should know tha they are hurting public sentiments.

Date of experience: December 10, 2023
Louisiana
1 review
0 helpful votes
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Boycotting ZARAS O
Support Israel Ethnic
Cleansing to Palestinian on 2023 is not forgettable and this brand deserves to be boycotted for ever.
Free Palestine L

Date of experience: December 10, 2023
Illinois
1 review
0 helpful votes
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Garbage Quality
December 10, 2023

I don't support those who support genocide…………….:::::::.::::::::::::::………………….:::::::::::::::::::::::::

Date of experience: December 10, 2023
New York
3 reviews
11 helpful votes
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So I made this mistake twice. In the spring, I saw a pink floral coat on an influencer named Lombard and Fifth, she had posted it was restocked, and I bought two sizes. Well lo and behold, when I went to Zara Greenwich to return the extra size, I was told that I could not return the extra size because someone had cut off the inside materials tag as well -- it became obvious that Zara had sent me someone's return. Who needs two pink floral coats? I was upset but forgot about the incident. Then this month I saw the navy velvet pants that had been previously sold out, were restocked and marked "few items left". I bought them. The box once again came from Zara's Miami offices via Veho. I open them up and it is a used pant, no store tag REEKING of someone's body odor and you can even see their butt shape in the used trousers. It is so obvious to everyone in my household that they were worn because they stink so terribly that a family member asked me to put them in the basement. Once again, a used, worn item, this time I find it impossible to believe that Zara did not know it was so -- given the missing store tag and the awful body odor smell and the clear wear-and-tear of the trousers. So Zara shoppers 1. When you see Few Items Left, those are returns. 2. They have no shame in sticking you with an item you cannot send back or return on purpose -- they know that it's used and you will be stuck with it, with no proof. Either take video of yourself opening boxes or...stay away from Zara mail order.

Date of experience: December 10, 2023
BN
1 review
0 helpful votes
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Genocide
December 10, 2023

Zara supports genocide & k!lling children
Zionist madafakaaaaa bichhhhhhh madafffakkaaaaaaa bich bich dildo bich bich

Date of experience: December 10, 2023
California
1 review
7 helpful votes
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I really wish I could leave a worse rating as you aren't even deserving of one star. In light of their new campaign that features body bags, a map of Gaza and rubble strewn about I think this company needs to reexamine its humanity. It's an obvious, blatant and disgusting display of racism, bigotry and Anti-Muslim sentiment. NEVER will I buy from this company.
I really couldn't care less about your company, in fact, there are many alternatives to your overpriced and mid quality products. Alternatives that don't have to use child labour in China to produce its clothing, alternatives and don't have to support genocide of innocent babies. You should be ashamed of yourselves and fully disgusted.You have embarrassed yourselves and lost millions of customers in one day because of your incompetence, ignorance and racist decision making. Will never recommend you and will certainly never purchase from this terrible company again.

Date of experience: December 10, 2023
Virginia
1 review
0 helpful votes
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Over priced bad quality
December 9, 2023

Their clothing just gets cheaper and prices keep going up. One of their more recent displays is actually racist and is mocking a genocide.

Date of experience: December 9, 2023
New Jersey
14 reviews
8 helpful votes
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DO NOT SHOP HERE
December 8, 2023

I placed an order on 11/28 with expected delivery on 12/8/23 The package has already 7 days not moving at FEDEX location Contactin Zara is the worst experience, no phone number The Chat is never-ending waiting time, Facebook responds a robotized no sense no help They kept telling me to wait and as of today my package is not arriving I will dispute the charge on next Monday and never shop Zara again in my life

Date of experience: December 8, 2023
Florida
2 reviews
3 helpful votes
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A total rip off
November 30, 2023

OK I heard from friends on a vacation that Zara is a great woman's clothing line. I order address in large and extra large expecting to return the one that didn't fit. I decided that even the one that fit made me look matronly, so I return both, they end up sending me an email saying that I did not follow the rules and one dress was worn. It was worn for all of 30 seconds maybe one minute while I was making the decision. No tags were taken off, though I don't remember what tags were on it. I have no recourse and that's a shame. I will never shop that line again.

Date of experience: November 30, 2023