I placed an order for a shirt and a pair of shoes that was stolen off of my front porch. While trying to file a claim, Zara continued to show me how careless and unsupportive they're during this process. All they care about is their money and not the customers satisfaction. I sent them pictures of someone stealing the package and still have not received a refund or a replacement. I will never shop here ever again! Customer service was very displeasing.

I placed an order online and it never arrived. The UPS tracking info clearly states the package was damaged and contents were missing and the empty box was discarded. I have called and had 2 chats with Zara, each experience more painful than a root canal. Each time I am provided a new case and told someone will be in touch. It would be easier to challenge the charge with my credit card company. I realize the clothes are cheap but that's no excuse for stalling my refund when you can see the package never arrived and UPS has even contacted Zara about it. Literally worst retail experience ever.

I do not understand why there are so many bad reviews. I definitely love Zara for th possibility to buy trending clothes for quite reasonable prices, especially I love their jeans, really of high quality.
I have never had some problems with returning and delivery. Everything comes in time and without problem. Moreover, packing is always great, that's why you should not worry about the transportation. And just want to say quite often I buy just online, because in such a way zara sends clothes from stock, not from store.

Never buy anything from Zara online, this is what you'll get.
These came all bent up and chipped, like somebody stomped on them and still tossed them in a shipping box carelessly. They'll also try to CHARGE YOU for returning anything. It's hard to get a hold of anyone. This company does not care about you or quality.

This is the first time I ever ordered from Zara. My granddaughter requested two items, a jacket and a pair of jeans, from this site for Christmas. The order was delivered very quickly, and I received what I ordered, but when the package arrived today, it was partially ripped open because the item were shipped in a box that was much too small for the size of the items. When I spend over $200 for 2 items of clothing, I expect them to be shipped in a box that is big enough to arrive in tact. I doubt that I will ever purchase from this site again. Now I understand why they don't accept reviews on their website!

Zara has some of my most cherished shoes! $25.00 for a cute pair of boots? Just count me in! I really enjoy buying their clothing. All works together to provide you with the hottest looks. So much to choose that at times it can get frustrating. I suggest that when it comes to putting goods in the correct area, they could use some better organisational skills. The order came sooner than expected and my shoes were right in size and design. I'm thoroughly pleased with my decision to purchase these shoes. I still receive compliments. But with customer support, they could be swifter. It's difficult when you have people who don't react quickly enough. I don't have to sit on the phone for 30 minutes. I

I quite enjoy Zara because they have on trend kids clothing for my son. I do have to say, I think the kids clothing (quality wise) is better than the adults. The jeans generally last unless my son grows or plays exceptionally rough (generally wears in the knee area if it does).

I have not had a bad experience with Zara thus far and can order last minute items for trips that will arrive on time to take with. I purchase some swim trunks (for son) for our trip to LA and they have become his favorites. Will continue to buy with them!

Most of their kids clothing last the perfect length for a tall growing boy of 7.

Quality is not that great. I ordered a bunch of cotton t shirts that showed up so paper thin. 2 were decent quality. The other 4 were not worth half the price I paid... I returned 4 out of 6. Returns are not free. I'm out 20$ in ship,return ship, and tax not refunded just for placing an order. However, I do applaud the fact they ship in paper without plastic bags. Probably won't order from them again.

Yesterday I drove 20 minutes to make a return and because their system wasn't updating, I was unable to return the clothes. I bought the clothes online 4 days ago! I asked the manager if they are going to pay for the interest my credit card is incurring while I wait for their systems to update my order.
Today I called Customer Service and spoke to some lazy rep who couldn't transfer me to Supervisor nor provide me with FREE shipping label. No, I have to pay to return the clothes.
So my time wasn't valuable? The wasted gas to drive to the store? The $600 worth of clothes I just bought is ALL going back. Never will I shop at ZARA.

THEY NEVER RETURN MY MONEY BACK,THEY KEEP THE SHOES AND MY MONEY!
SHAME ON YOU ZARA, WE WORK HARD FOR OUR MONEY.
IM BEGGING FOR MY MONEY FOR 6 WEEKS, YOU CANT KEEP PEOPLE'S MONEY ZARA! YOUR COSTUMER SERVICE IS THE WORST YOU HAVE

Zara have become a disgusting JOKE and I will NEVER buy anything from them EVER again
I returned a dress one dress to be emailed that some of my items were returned not in a perfect state
Absolute lies. And they refer to more than one item
There is no REAL way of contacting ZARA as they have become totally uncontactable apart from their ridiculous watts app complete waste of time service or social media.
They will not show me how this ONE dress was returned only to say it wasn't perfect
I know it was as all my returns have been. I contacted them vire their ridiculous watts app to be told the same lies. I've asked them show me? And why are you referring to items?
All lies
They are an absolute disgrace
I was a very good loyal customer but I will NEVER SET FOOT nor will I EVER purchase anything ever again

I received a dress i order one week ago it is damaged, in a bad condition, and am not able to wear it all it is almost worn and washed several times, the quality of the dress is zero. I dont recommend anyone to buy from this brand anymore. Due to sending bad, damaged and inconvenient dresses.

I like the items that Zara makes. However, when you shop online the sizes are hit or miss. Therefore, I end up doing a lot of exchanges. Zara is one store that takes limited responsibility for their mishaps. Instead they blame the customer. They send with tags attached but the pants was obviously worn as there was dirt mark at the end of the pants. All I wanted was a new pants same size and return the one they gave me. I was told they had to an investigation…., really. They never offer discounts or anything when they mess up only apologies. Zara do better please.,
Customer service piss poor!

Set aside the fact that the quality of Zara's products is far away from the cool-looking pictures online.
When I returned my online purchases to the Pasadena store, they (with a condescending tone) refused to provide me with any proof of my returns including a printout receipt claiming "all the other stores have the same policy on online returns" - which is not true.
When I asked for the rep and the manager's name, their response was "We are not allowed to give out our names to customers." They said I have to wait for the email for proof of return - which I am still waiting a day later. Deceiving products, worst customer service, will not purchase anything else from Zara.

I live in a city where we dont have Zara. So on my trip to ontario i bought my husband a jacket there. I came back home only to realize there is a big hole in the sleeve, large enough that its noticeable and i would have to get it fixed. I messaged on their site as thats the only way to get in touch with them and they mentioned to me that i can only return in store so the item can be assessed by a manager. Well its now impossible for that since i live in a city where there is no Zara, so i would have to fly back to do what they're asking. I sent them proof of defects, receipt, proof of tags still attached. Its been 1 week since my purchase and they wont let me send it back, they wont give me a partial refund or even a credit of some kind because of the inconvenience. Customer care is horrible! Make sure you check your items thoroughly before buying otherwise this may be your problem too

On multiple occasions I have bought clothes that rip or shrink with the first wash, but I still shopped here. Never again! Because they mock the oppressed ppl currently experiencing genocide. They are the lowest of humanity!

My purchase was for Christmas presents which I received November 27,2023. The items were not what we expected. So I requested a return authorization label to return the items…. And was flatly refused they have a 30 day policy but as we all know if it's a Christmas presents, you have to order it ….receive it …wrap it…. And give it. A day or two passes then the clothing is tried on. Doesn't fit then you request a return authorization after the New Year's in which everybody still on holiday vacation. So a few more days passed because you cannot get anyone on the phone…. It's a holiday.
At this point, I am stuck with items…. They don't fit…. And my granddaughter loses her Christmas present.
I have never been this mad in my life that they would not for Christmas extend their return policy. Never order again from Zara.

Refused return of online order claiming missing tags. No tags on arrival, so no tags on return. Item clearly not worn, in my possession less than 12 hours. They do such massive business they don't care if individual customers are satisfied. Will be glad not to contribute to cheap fast fashion's negative impact on environment. Lost money possible retribution for having shopped with an immoral company in the first place.