Zapals

Not worth the time or money to spend. Made a purchase payment posted never updated information when asked customer service about it no acknowledgement State payment was in review however monies have been taken out of my account and yet no update on the order that I wanted to pay for when I said that I would dispute an excuse came up and my money was refunded even though it was supposedly not received on their end do not buy from this company. Instead an excuse of shipping delays was given and no acknowledgement of the original problem also very hard to communicate due to no customer service number and only email correspondence and the person on the other end seems to not even understand the situation and will not even acknowledge what you're actually telling them very bad I will never shop here again.

Hello, I have tried twice to buy an item in Zapals. In both cases, the deliver lead time has expired and I haven't had any news from them. In addition to that, when I contacted theIr customer attention service, I was told they were coming back to me in 24 hours, which has never occurred. It's a good thing I paid by Paypal, because in both cases I have had to place a claim in Paypal to get my money back, after having spent a lot of time waiting for any news from Zapals. From my point of view, is a fake shop, it takes your money and don't have any further news from them. They always give the same excuse when thy finally have to give an answer to Paypal, that they are too busy.

Order never arrived.
Support tickets never responded to.
Emails never responded to.
It is a complete scam.

Also, sitejabber should do a better job of filtering out bogus reviews. You will see that there is not one single positive reviewer that has posted more than 1 review - a sure sign that these are bogus reviews from zapals - a common Chinese scam.

UPDATE:
I took this up with HSBC/Mastercard who raised a challenge against Zapals - the outcome of which was them being fined I think since Mastercard refunded me. So, if you have been scammed by them as well and paid via Credit Card then be sure to take it up with the card company who will then fine the scum!

This website is a joke because I ordered Makey Makey sets(Makey Makey MK Set Deluxe Kit with USB Cable Electronic Invention Tool) for school in March 2019 and I have yet to receive them or get my money back! I sent them multiple emails and every time would get the same generated response: Your message has been received. Customer satisfaction is always our top priority. We are always extremely happy to provide the very best support to our customers.

Our Customer Support member will review your ticket and reply to you very soon. Generally, this is within 24 hours (except during weekends and public holidays).

Thank you very much for your patience and support for zapals.

This is terrible and I don't know how they can get away with this!

I filed a complaint with the Federal Trade Commission but I haven't been reimbursed!

I am quite furious!

I placed an order with Zapals and paid for express shipping, supposed to ship in 2-7 days. I never got a shipping confirmation. After a week I emailed their customer service about the shipping status. No respond, after a week I emailed again, still no respond. A month has passed. I paid with my PayPal account so I contacted them. PayPal contact Zapals, they too never got a response. PayPal refunded my money. PLEASE DO NOT ORDER from this company. This is a SCAM!

They sent me a promotional screen saver for my phone(anti-crack). Which came to me cracked in many places. I ask them for a new one, here's their response: the terms for the promotion show no return or exchange, there is no replacement for the damaged one.
Thank you for your understanding and support.
Best regards,

Zapals Customer Service Team

Well that says it all by the company themselves.

Helped me walk through transaction, thanks, customer service was very understanding and helpful. No more copy paste answers about their policies (I hate that) but real human contact and fair work. Her boss should give her a raise because she retrieved a lost customer who is not afraid to spend some money

I use small amounts of odd-ball fasteners in metric and imperial. Bolt Depot has been an ideal source for my needs. I can purchase small quantities at fair prices with reasonable shipping rates. The website works very well

One of earphones needed adjustments twice over the last two months. I mailed up Zapals but didn't expect much since these were relatively inexpensive entry level earphone. To my surprise, they stood up behind their commitment and provided wonderful warranty service

Ordered a game product, which took about 1.5 month to arrive from China. Zapals kept in contact with me for the order status and dispatched it to me as soon as it arrived their warehouse. No hassle, efficient service. Would surly do business again

I bought a product that didn't work. Contacted customer support. They wanted me to produce a detailed video of the product not working! Here's their text:
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Would you pls provide us the following information?

Clear photos of the original package with the front and back sides, including item code on the outer packaging.

A clear video or photos showing the adapter doesn't work.

To clarify the package in intact or not on delivery.

All photos and videos should ideally be clear and focused, taken under good lighting conditions. We will always do our best to help you.
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It's a China/Hong Kong company, so they have a lot of cheap products that don't work or are not properly tested before being sent out from the factory.

Recommend avoiding.

My experience with Zapals has by far been the best I have ever had with a online store! I was very apprehensive about placing an order of this unfamiliar shop but csr was extremely helpful and efficient. She helped me make proper decisions that no other shop has ever taken the time to do