Zapals

I came across coupon issue, nobody else will put in so much effort into providing the special service you need

I've get my item, totally as advertised! Very satisfied with this shopping, much better than what I had bought in other stores, Thank you!

Originally I ordered colored Stuffed Toy for a craft project, acceptable shipping timeframe, I have re-ordered many times later, thanks

I was surprised to get my delivery so fast. It was what I wanted and it came when I needed it before Christmas, Singapore Post

Horrible,
I ordered a Christmas gift for my 5 year old on the 10th, I never received an e-mail stating my product had been shipped so on the 20th (10 days later) i sent an e-mail to customer support regarding that and the next day (21st) i got the e-mail saying it was shipped but no response from customer support. I searched in the tracker with the tracking number to see where it was being shipped out of and my item and shipment were not found. The next day I go to the tracking site again and it is finally there saying it was accepted and being shipped from China and will be here in 7-15 days! I still had not received a response from customer support team either. So I sent another e-mail asking why it took so long to be sent out and explained this was a Christmas gift for a 5 year old. All I got was a response saying here is my tracking number, it was sent out on the 21st and shipping is usually 7-15 days and hopefully it will be there sooner. No explanation as to why it took 11 days to be sent out in the 1st place (there was nothing saying it was out of stock when i was looking on the site), or even any compassion for the fact this this is a Christmas gift for a child that won't be here on time. I've heard Zapals is the leading global shopping site, so you would think they would have Christmas in mind and want to make sure everything is taken care of in a timely manner. NOPE! Now I am going to have a 5 year old on Christmas morning upset and disappointed that Santa (that he barely believes in any more thanks to the older kids at school - and that I had to convince this year that he was real and to prove it he will get what he asked Santa for) didn't bring him the only gift he asked for and his heart will probably be broken thinking there is no more Santa thanks to the kids at school and lack of care from Zapals.

The Nicest Service I have ever experienced Zapals was wonderful and the item was at my house in one month Thank You Zapals