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Zapaka Reviews Summary
The company has garnered mixed feedback, with some customers expressing satisfaction with product quality and timely deliveries, particularly regarding specific dresses that fit well and met expectations. However, a significant number of reviews highlight serious concerns about customer service, including unresponsive support, misleading return policies, and issues with sizing accuracy. Many customers report frustration over delays in refunds and lack of communication, leading to a perception of the company as unreliable. Overall, while there are positive experiences, the prevailing sentiment suggests a need for substantial improvements in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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I love this dress company! They have such a great selection of styles to choose from, whether you're looking for something classic or trendy. I always find something I love when I shop here.
This company made finding my perfect dress an absolute pleasure.
Hi Estelle,
Thank you for sharing your experience and it is always a pleasure to receive this feedback from our loyal customers.
We thank you for your time and wish you a good day.
Best Regards,
Zapaka Customer Service Center
My dress arrived in perfect condition and much quicker than expected.
Hi Kimberly，
Thank you for providing such positive feedback. This is the level of service that we aim to offer our customers. I hope that in future we can have many more experiences like this.
Please enjoy the rest of your day.
Best Regards,
Zapaka Customer Service Center
I can't say enough good things about the quality of dresses from this company. They use high-quality materials and the attention to detail is impeccable. You can really tell they take pride in their work.
Dear Dorothy,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Zapaka again soon.
Zapaka Customer Service Center
If you're looking for a dress for a special occasion, look no further. The dress I purchased from this company fit me perfectly and was of great quality. I felt so confident and comfortable wearing it.
Dear Elizabeth,
We would like to thank you for your kind review. We at Zapaka will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Zapaka again soon.
Many thanks,
Zapaka Customer Service Center
Every aspect of my dress is stunning. The craftsmanship is top-notch.
Dear Cindy,
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Check back at Zapaka again soon for all our latest deals.
Many thanks,
Zapaka Customer Service Center
I was pleasantly surprised by how affordable the dresses from this company were. I was able to find a beautiful dress for a fraction of the cost of other retailers. Great value for the price!
Dear Mary,
Thank you for taking the time to write your review. We at Zapaka really appreciate this.
Best Regards,
Zapaka Customer Service Center
The dress I purchased was made with high-quality materials that felt luxurious to wear. It was evident that the company takes great care in selecting their fabrics and designing their dresses.
Dear Sherry,
Thank you for your kind review of Zapaka. We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on Zapaka.com soon!
Best regards,
Zapaka Customer Service Center
Easily the best online dress shopping experience I've had. Highly recommend!
Hi Bernadine,
Thanks for your review! It's great that you love Zapaka - we love you, too! I'm so glad that you were satisfied with your Zapaka purchase, from the delivery to the quality of the dresses! If we can ever assist you, please don't hesitate to let us know. :)
Enjoy the rest of your day!
ZAPAKA
I had a great experience with this company's customer service team. They were so helpful in answering my questions and providing recommendations. Thank you for making my shopping experience so easy!
Hello Melissa,
Thank you for taking the time to share your feedback! At Zapaka, we really do pride ourselves on quality and service, so we love to hear comments like yours! We truly appreciate your review. Let us know if we can ever assist you with anything! :)
Have a great day!
ZAPAKA
So many gorgeous dresses to choose from, I wanted them all!
Hello Customer,
Thank you for your review! Zapaka will keep make improvement with our products and service. Hope you enjoy the shopping:)
Best Regards,
Zapaka Customer Care
I recently purchased a dress from this company and I couldn't be happier! The dress is absolutely beautiful and so elegant. I received so many compliments at the party. Highly recommend!
Dear Customer,
Thanks for sharing your shopping experience here.
We feel delighted that you are in love with the products and our service!
Zapaka will always be your best friends and fashion adviser.
Any problem with the order, just feel free to contact us. We are always here to serve you.
Best Regards,
Zapaka Customer Care
I was a bit hesitant to purchase a dress online, but I'm so glad I did. The quality of the dress was amazing, and it was a great value for the price. The customer service was also fantastic, and I received my dress in a timely manner. I highly recommend this company!
Dear Orpha,
Thank you very much for being part of Zapaka! We appreciate your business and hope to serve you again soon!
Best Regards,
Zapaka Customer Care
Just like most of the reviews. I haven't received my order. I paid extra for 3-5 day shipping and still nothing. I've tried emailing them. Calling them. Doing everything and still nothing. I spent 168 dollars on this dress that I didn't even get to wear. They keep saying no order number is available in their replies so im adding mine. ZPKSA4449
Dear Tanya,
Thank you for taking the time to leave a review!
All dresses are made to order include standard size.
Have you noticed the tailoring time and shipping time under the "add to cart" button at the dress page (which you ordered).
The order total time = tailoring time + shipping time
By the way, because of the prom season, every tailor works late every day, we will try to do our fastest for you.
Pls, feel free to contact us if you have any questions. Our email address is service@zapaka.com. We are always here to help.
Kind regards,
Zapaka Customer Care
I needed a dress for a last-minute event, and this company delivered. Their shipping was fast and reliable, and my dress arrived in perfect condition. I was impressed by their service.
Hello Chloe,
Thank you for sharing your review with us. At Zapaka we pride ourselves on quality and service, so we're truly sorry to hear that your experience didn't meet our standards.
We would really like to help, but we found out you left this review without any order number. We feel sorry about that. Pls, feel free to contact us and provide your order number? Our email address is service@zapaka.com.
Our customer service team is here for you, and happy to help if you have any additional questions!
Enjoy the rest of your day!
Zapaka Customer Care
I needed a dress last minute and this company delivered. I was impressed by the speed of their shipping and the quality of the dress. It arrived in perfect condition and was exactly what I was looking for. Thank you for saving the day!
Dear Customer,
Thanks for sharing your shopping experience here.
We feel delighted that you are in love with the products and our service!
Zapaka will always be your best friends and fashion adviser.
Any problem with the order, just feel free to contact us. We are always here to serve you.
Best Regards,
Zapaka Customer Care
Placed my order for my prom dress April 14 and did fast shipping. Have tried contacting them and they don't respond. Haven't even gotten a shipping number or telling me hey here's how the dress is coming along and no one answers phones to talk to someone. So I will never buy from them again and the dress was really pretty too. ZAPAKAUS******* that's my dress confirmation number. But Zapaka you need to send my dress cause I need it may 9 and it already should've been here already. And I can't return it because you guys don't show your return policy until after you've already paid for the dress. So please send my dress before April 29th I greatly appreciate it. But never buying from y'all again.
Hello Nevaeh,
Thank you for sharing your review with us. At Zapaka we pride ourselves on quality and service, so we're truly sorry to hear that your experience didn't meet our standards.
We would really like to help, but we found out you left this review without any order number. We feel sorry about that. Pls, feel free to contact us and provide your order number? Our email address is service@zapaka.com.
Our customer service team is here for you, and happy to help if you have any additional questions!
Enjoy the rest of your day!
Zapaka Customer Care
I was pleasantly surprised by the prices at this dress company. Their dresses are luxurious and high-quality, yet still affordable. I felt like a celebrity in my dress, without breaking the bank.
Dear Diana,
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Check back at Zapaka again soon for all our latest deals.
Many thanks,
Zapaka Customer Service Center
I bought a $179 prom dress for my daughter and they sent us wrong size and will not let me return the dress. Be careful if you buy from this site. Poor customer service and they take forever to email you back.
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is service@zapaka.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Zapaka Customer Care
Never thought I'd find the perfect dress online, but I did! Thank you!
Dear Kristin,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Zapaka again soon.
Zapaka Customer Service Center
From the business
ZAPAKA is an international B2C dresses fashion e-commerce platform. The company mainly focuses on women's wear, aims to promptly offer stylish quality products at appealing prices to every user in the world.
Our office is located in Hong Kong and our factory is in China mainland where the products will be sent from. As one of the leading online suppliers of dresses and accessories, our products have enjoyed great popularity throughout the world. Each of our products is made strictly according to the pictures and with high quality. And the finished products will go through a series of inspections before they are sent to you. You can rest assured about that.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
Thank you so much for getting in touch with us and for taking the time to leave us a five star review.
We're delighted to hear that you are pleased with the service, and we look forward to dealing with you on your next purchase.
If you need to get in touch at any time, please don't hesitate to do so by emailing service@zapaka.com.
Kind Regards,
Zapaka Customer Service Center