ZapakaReviews 522

What I love about this dress company is how versatile their dresses are. Whether you prefer a classic, timeless look or something trendy and modern, they have a dress that will suit your style. I can always count on finding something I love here.

I recently purchased a dress from this company for a event and couldn't be happier. The quality of the dress was exceptional and the customer service was top-notch. Highly recommend!

This company offers fast and reliable shipping, which is essential when I need a dress quickly for an upcoming event. I have always received my orders on time, and the dresses are always packaged beautifully.

I was pleasantly surprised by the reasonable prices for such high-quality dresses. You don't have to break the bank to look and feel amazing at your next formal event. Highly recommend checking out this company.

This sequin dress is a showstopper! Its shimmering fabric and form-fitting silhouette make it the ultimate statement piece for any glitzy event. I received so many compliments wearing it to my friend's birthday party.Thanks

I always turn to this dress company when I need a dress for a special occasion. Their dresses are elegant, sophisticated, and perfect for any formal event. Highly recommend!

I ordered my dress a few weeks ago. I haven't gotten any order confirmation, tracking info, or any sort of receipt at all. Not sure if it even is coming at this point. Order number is ZAPAKAUS*******, would appreciate any sort of information about my order!

Very dissatisfied with this site. No confirmation sent. No working phone number and no reply to my email.

I wish I had read reviews of Zapaka before buying from them because it would have saved me a lot of time and aggravation. I purchased two prom dresses for my niece on March 26. Her prom was April 22, so we thought that we plenty of time to get the dresses. She could wear one for prom and then perhaps keep the other for another event. I still hadn't received a shipping notification by April 11, so I emailed Zapaka customer service and asked then the dresses would shipped. I said that if it looked like I wouldn't get them in time for my niece's prom on April 22, I would prefer to cancel the order. On April 13, a customer service representative responded saying that the dresses were almost ready to ship and they would let me know when they shipped. On April 16, I replied to the customer service representative that I wanted to cancel my order and get a refund because the dresses likely would not arrive in time for my niece's prom and we had to get something else locally to make sure she had a dress to wear. I sent follow up emails on April 19 and April 20. My niece's prom was April 22 and we had to spend $140 to get a last minute dress altered for her. A customer service representative from Zapaka finally got back to me on April 23, offering my a 10% refund or a 15% off coupon if I did not cancel my order. I immediately responded, reiterating my request to cancel my order and get a full refund. No response. Then, on April 26, the same customer service representative sent me an email saying that she could not cancel my order because the items had shipped. Meanwhile, the Shop app did not indicate they had shipped and a day later it still does not indicate they have shipped. I obviously don't want the dresses now and they clearly wanted me to receive the dresses and then not have the time or inclination to go through their horrific return process (which I just reviewed!). I have spent so much time dealing with this shady company when all I wanted to do was make my niece happy on her prom day. I wish I had checked online reviews, including those on the Better Business Bureau website, before placing an order with this company. It would have saved me a lot of pain and aggravation!

I ordered 2 prom dresses 4/1 for a 4/28 event. As of today 4/26 I have not received it or confirmation of shipment. They responded to my 1st email 4/12. Then nothing. Almost 30 days, disappointing will never purchase here and will warn anyone looking at purchasing from this site.Hoping my bank will help recover funds for good not received. 4/28/23. I have emailed, send message on Instagram DM with order number and photos. Will update once I hear response.

My daughter ordered a dress for prom, it came late and the dress was too big. I started emailing them the same day the dress arrived to return it. 15 emails later, 4 phone calls (no one answers and voicemail full)-- no resolution. I agree with the many others---they make it impossible to return. DO NOT WASTE YOUR MONEY OR TIME. (Order ZPKSA3387). Get the word out to everyone to avoid Zapaka!

I ordered my dress and paid extra for it to come get my prom is in a week and it still has not shipped out yet.

I dont know when my dress will be shipped and its been 3 weeks, so i contacted them to find out and i did not get a response yet. Pls respond to my email!

From the dress to the customer service, everything has been great.

The customer service at this dress company is top-notch! They are always so helpful and friendly, and they really go above and beyond to make sure you're happy with your purchase.

If you're looking for a dress that fits like a glove, look no further than this company. Their dresses are true to size and the fit is always perfect. I've never had to get anything altered!

If you're in need of a dress for a special occasion, I highly recommend checking out this company. You won't be disappointed with the quality, fit, or customer service.

Not only is my dress gorgeous, but it's also incredibly comfortable to wear.

This dress is versatile and flawless! The fit is true to size and the material is soft and comfortable. It's perfect for any formal event and can be dressed up or down. Highly recommend for anyone looking for a go-to dress for any occasion.

It's the little details that make a dress truly special, and this company knows that. Their dresses are beautifully crafted with attention to detail that sets them apart from the rest. I always feel confident and elegant when I wear one of their dresses.