Zalando has a consumer rating of 3.33 stars from 6 reviews indicating that most consumers are generally satisfied with their purchases. Zalando also ranks 64th among General Apparel sites. The most common issues with Zalando are around customer service, which is not as good as expected by some customers.
Zalando is an amazing website for buying clothes. I find many different offers and their customer support is also really good.See positive reviews
They have never returned money for the returned item and I have been trying to solve it with their Customer Support for 2 months. Zalando was lying to me that money was sent but my bank never received them. Moreover, they could not even send me the confirmation of payments saying that "Unfortunately, we are not able to provide any official document with confirmation of payment." Which does make it very suspicious!. They do not even try to understand the customer when such problems happen. I wish Zalando would have better Customer Service.See critical reviews
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