Zalando

I order a lot of stuff online and most of it is from zalando. Never had any issues until couple of months ago when I returned some items in separate parcels. 1 return contained 4 pairs of shoes and zalando returned me money for 3 pairs only. They claimed the 4th pair wasn't in the box and there is nothing they can do about it…
A week later same situation had happened, a pair of Levi's jeans wasn't refunded to me. Zalando claimed I sent them an empty parcel. So that is already 250€ gone and nothing I can do about it as zalando is blaming the post office.
2 weeks ago I returned two pairs of Birkenstock slippers, each worth 130€ and zalando only gave me a refund for one of them claiming I returned only 1 pair and not 2.
It had happened 3 times in less than 3 months…. I doubt the post office is at fault as zalando likes to claim it… as I never had this type of issue with other companies.
Big fraud! And their customer service doesn't want to help at all…

They have never returned money for the returned item and I have been trying to solve it with their Customer Support for 2 months. Zalando was lying to me that money was sent but my bank never received them. Moreover, they could not even send me the confirmation of payments saying that "Unfortunately, we are not able to provide any official document with confirmation
Of payment." Which does make it very suspicious!.

They do not even try to understand the customer when such problems happen. I wish Zalando would have better Customer Service.

I purchased a cheap top from this website and entered my non-italian address by mistake. The site, instead of rejecting the purchase, slapped a local postal code onto the address such that the courier couldn't deliver. I rectified my mistake by contacting both zalando italy and their courier with the correct, italian address. But now, both are pointing fingers at who must send my paid item to this new address. I don't even know where my purchase is at the moment. To make this worse, I do not understand Italian and both companies kept corresponding with me in Italian. All I can say is that my credit card company might have to step in and settle this, because neither zalando italy nor their courier of choice seem interested in assisting a client.

I order from Zalando at least twice each month, but this time is the last. I ordered a pair of shoes which they shipped with UPS via Adidas. For some reasons they where not able to explain the delivery address UPS recieved was not complete (Zalando's fault) I called two weeks ago asking where my shoes where and they told me I have to contat UPS... Wait, I ordedred via Zalando! And second I was not notified by anyone about the missing address. According to "customer service" I had to find this out myself... A JOKE! I called again today, and they never nmotified UPS, so now the shippment is going back to the storage... I am aware of the massive problems Zalando is facing, and the poor customer service they have, but this is the last time I will use them. Ciao

I personally think zalando is a good place to purchase products though sometimes there are trouble understanding the sizes. Its a good place to order for pants and shoes

1444.62€ items not received for €1000. Due to damaged box received. Items for 444.62€ sent back. Over a month now they are not giving my money back.

Utilizzo Zalando da qualche anno, mi son sempre trovato bene, mai nessun problema, un'infinità di prodotti di tutti i generi.
Affidabile, evadono gli ordini in pochissimo tempo, spesso e volentieri ci sono tantissime offerte che fanno sempre comodo.
Comodo anche con i resi, puoi rendere il prodotto anche senza etichetta basta che sia in nuove condizioni, servizio clienti top.

Pessimo servizio. Effettuo il primo ordine e il pacco non arriva al punto dì ritiro. Mi dicono dì fare un nuovo ordine con prezzi più alti e che mi avrebbero rimborsato la differenza. Dopo il nuovo ordine un operatore dall'Albania (Albi) mi dice che non mi rimborsano la differenza perché secondo loro il prodotto è diverso (stesso modello dì scarpe e stesso numero) inventandosi che uno era da uomo e l'altro era unisex. Dopo varie email mai risposte, faccio reso e non comprerò mai più da Zalando!

Pour chaque commande effectuée, j'ai toujours reçu la bonne marchandise et la taille était droit comme il fallait. Livrée dans les temps, je n'ai rien à dire.