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They have never returned money for the returned item and I have been trying to solve it with their Customer Support for 2 months. Zalando was lying to me that money was sent but my bank never received them. Moreover, they could not even send me the confirmation of payments saying that "Unfortunately, we are not able to provide any official document with confirmation
Of payment." Which does make it very suspicious!.
They do not even try to understand the customer when such problems happen. I wish Zalando would have better Customer Service.
Karyna L.'s review of Zalando earned 2 Very Helpful votes
“I had similar experience. Going to court”
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Empty.
1444.62€ items not received for €1000. Due to damaged box received. Items for 444.62€ sent back....
Pessimo servizio. Effettuo il primo ordine e il pacco non arriva al punto dì ritiro. Mi dicono dì...
