Zagg

I am a very positive person and you never see me writing negative reviews but they are scamming people at Freehold raceway mall. Apply some logic before going there (I did not), If their work is true and genuine, they will never rely on statement saying "Repairs, parts and work is non refundable". It is written full bold nicely colored. That should say something about these people. I got scammed today and obviously I have ways to get my money back but for all the customers out there, watch out this kiosk at freehold raceway mall. These guys should be shutdown and does not deserve to do any business which is where I am seeking legal help. When asked for customer service number, *******@freeholdracewaymall gave me his number (Funniest thing I experience in all the serious situation)

I ordered my replacement screen protector on March 22. It is now May 9th. I have logged in to see the status of my order and track my package, that states that it's enroute... the "estimated delivery date has changed 6 times now. I feel like I'm being scammed, but I got their website from an AT&T store.

Missing alignment tab which made proper installation impossible. "World class Website" which I heard about dozens of times (while on hold for nearly AN HOUR) was broken, not allowing a replacement order. Item purchased thru Verizon, ZAGG is requiring a receipt which I now need to contact Verizon to get.
Spending hours to get a $25 replacement for their screwup is ridiculous, will never buy their products again

Very disappointed. I paid $15 for what I thought was a screen protector. When I opened it, I almost took it back because I couldn't find the product. Turns out, the "screen protector" is just a clear sticker.

Whatever you do steer clear of Zagg at all Cost they got me for over $200 after being a loyal customer for 7 years on top of that they lied and said they did not receive my original Morphy juice pack it was damage mind you so I had to have a replacement they then charge me an extra $106 I had to send the replacement back to them. So I'm out my original item, I'm out the replace my item I purchased, and Over 200 dollars just so they would stop charging my my card... They are the worst customer service and supervisors that I've ever dealt with in my entire 33 years of life it's a big money scheme and they will get you I promise

When I bought this very expensive cover and glass they told me I could replace them any time no questions asked. I went to the booth were I got them and they don't have anything for Iphone 8 anymore. I had to call and order. The cover and the glass. They charge for shipping 7.99 each and they don't have anything. They sent two glass orders and wasn't even the rose gold glass I had originally ordered and they didn't send the cover it was their mistake but they told me my mistake or theirs I have to pay shipping! I fought and they ended up not charging it but you have to send the old cover back to them or they will charge full price dor the cover they are sending. I wasn't told that when I bought it the first time. Don't buy this.! I don't think its worth the price and the hussle.

I have been loyal customers to them for a long time but when this year they sent a bad cut iPhone 14 Pro protector and bad quality iPhone 14 Pro Max that was cracked the next day from a regular normal use and when I asked for a refund they said I have to return it and also pay for shipping, this how they lost me and filed a claim against with my credit card. Guys just don't buy their products and support their scam business.

Calling this customer service is ridiculous - that term is completely wrong and missing from the awful after the sale complete lack of support. You want to actually speak with someone because the zagg web site is crap and you can't accomplish what you need. Be prepared to waste a ridiculous amount of time. Received a broken warranty replacement, wow just try to get them to even talk with you a out it. AWFUL, AWFUL NONEXISTENT service.

Pic shows broken screen protector on left and broken warranty replacement received on right. It should be easy to get this addressed, right? WRONG not with zagg! Completely and abisimally WRONG!

I shattered the back glass on my 14 Pro Max. The repair shop recommended a Zagg Santa Cruz snap because it is advertised to protect my phone from a 13ft drop. Well I bought it, had the repairman put it on. The next day i had the phone on the bathroom counter 36" and knocked it off with my elbow. The zagg case cracked the glass AGAIN. You can see the impact cracks originate from the camera lens surround. Yeah, that back glass inside the case was cracked faster than a CSI episode. The warranty is only for the case, not the damages caused By THE CASE! So in conclusion DON'T buy the case!

I ordered screen protectors and cases over two weeks ago but never received them. I called Zagg three times asking them to trace the mailing on the package but they refused to trace or mail replacements. When I told them that I don't believe that I should have to pay for items that I never received, they threatened me saying that "they take payment charge backs very seriously and contesting the credit card payment isn't allowed!" Apparently, sales revenue is Zagg's top priority while delivering product and customer service isn't even on their radar. I will be contacting the credit card company to contest this charge. Next time I will just order through Amazon Prime and get the items in a day or two or I could also go to one of the several local Zagg stores in my area. As I reflect on the headache of dealing with Zagg.com, I have to admit that Zagg products are way overpriced and the warranty process is poorly supported and also not really a warranty since they charge you again even under warranty and also charge way too much for postage on an item that weighs less than an ounce. I would rate Zagg zero stars if I could.

My brother got ladybug earrings and a tiger miraculous and on the first day the metal on the earring bent and the tiger miraculous broke into peices. They are very rude about it and refuse to refund. Never ever shopping here again and I wouldn't EVER ship here if I were you

My wife and I got screen protectors for our new iPhones from them. We were in the mall with the new phones and said why not. NEVER AGAIN WILL THE GET MY BUSINESS. Use BodyGuardz for your phone equipment. We should have never tried Zagg. Not even a week into having the screen protectors they started to bubble and come off or our phones. Horrible! We went back into the store to get them replaced and they were going to try and charge us to replace them. Stupid. Never use Zagg. Take your business to BodyGuardz

Done waste your money on over priced products that don't last. Their warranty is a a ripoff. You can get a better product for around $5.00 at other stores.

My phone fell the first day. It was in the otter cover. The screen protector broke. Now they want to charge me for shipping the new one almost as much as the protector cost.