Zagg

Although there is a warranty and it has been honored, I am on my 3rd Zagg glass screen protector for an iPhone 14 Pro that I just purchased a few weeks ago. The cost of the protector was $59.99. The 1st screen protector was good but only lasted for about two weeks when a bubble in the top right hand corner appeared and could not be corrected. I registered the screen protector on the Zagg website and used the warranty and got a new screen protector (paid $9.99 for shipping) which turned out even worse with air bubbles all over the screen that would not go away. I then ordered a 3rd screen protector (paid $9.99 for shipping again) and went to my cellular provider's store and paid $35 to have it installed and was told that they would not be responsible if it had any defects. Well, there is a large bubble on the top right hand corner. So needless to say, this is a disappointing screen protector and after spending $114.97 I have to warn everyone out there to stay away from this product. It's not worth your time or the results.

I dropped my phone and the corner broke. I liked the liked zagg glass better. This is not protective at all!

I submitted a warranty claim for my screen protector and received it in about a week. It was so easy to process and S&H was extremely reasonable.
Absolutely no complaints.

I was pleased to see that Zagg no longer requires us to send back the old cracked screen. I love their products. It was easy to purchase online, easy to install, and that's it! Thanks so much

Not only does it cost $50 for a piece of glass but when it fails you're required to pay a minimum of $10 to have it shipped. Great scam with the company not taking responsibility for anything.

Purchased this Junk and 3 weeks into it ripped putting it in my empty pocket. I went back to at&t thats where I bought they told me I had to go online and make a claim to get a replacement. At&t never told me that when I purchased all they said was a lifetime warranty. I went online to file the claim and had to jump all their hoops they said i would have to pay 10 dollars shipping which i did. I waited 3 weeks for a new one made an appointment for screen protector install then drove back to AT&T. The salesman opened the box and attempted to install and there was no screen protector in the box! Drove home to sit on the phone for an hour- had to email 3 different shots and needed all the paperwork basically a TOTAL HASSEL! They are going to send another one- BUT NOT GOODS SERVICE FROM EITHER AT&T OR ZAGG! Save yourself go another way!

I bought a Mophie travel charger from Zagg for my iPhone 12, iWatch and Airpods. Apparently, Zagg makes this device.

The charger stopped charging in the middle of the night and leave the iPhone at less than 1/2 charged. I returned the charger and Zagg replaced it, charging me $9.99 for shipping. Zagg sent a refurbished unit as a replacement. This replacement also failed to complete a charge. Zagg sent a second refurbished replacement and this one, too, failed to complete a charge.

Clearly, the Mophie is not going to work and I asked for a refund. Zagg refuses on the grounds that they only give refunds during the first 30 days after purchase. My purchase was more than 30 days ago. Zagg also refuses - now get this - because they say the Mophie was not designed to work with the iPhone 12, yet their own web site says that it does, as does my nearby Apple Store and a myriad of Google searches.

I asked Zagg to replace the charger with one they claim will work with an iPhone 12. They refused.

In reading other reviews of Zagg on this site, I realize I should have checked them out before buying. I do not recommend doing any sort of business with Zagg!

This place has the worst customer service I've ever experienced. Buy a different brand! One that stands behind its products and cares about their customers!

Went to use my lifetime warranty today and:

1. Zagg site didn't recognize that I had ever made any purchases, it wouldn't recognize my password and wouldn't allow me to reset password for that email account that I've had forever, (a hotmail account)

2. I found a series of emails fr Zagg Customer Service fr around 4 years ago, i.e., that was the last time I used the lifetime warranty, IN THOSE emails Zagg confirms I registered the products, that I had lifetime warranty on them, etc.

3. when I emailed zagg back over last few days (4x over last 4 days, and 1 phone call to their customer service, after 20 min on hold and no person coming to phone I hung up) incl those emails from them 4 years ago that confirmed (then enthusiastically) that I had lifetime warranty and had registered the products - iPhone case and screen protector - and since I have done that Zagg has still not gotten back to me.

4. In my last 2 emails to Zagg over the last 2 days I asked Zagg if their company was still under same management and same owners because this isn't Zagg's usual customer service quality... then a friend told me Zagg had indeed been sold, and basically the new management and owners are not living up to the quality of the former owners and management but intentionally using/relying on the reputation of the former owners to compensate for their not now providing quality customer service. Really, really cheap.

The former Zagg owners who did so well by their customers should have required new owners make it very clear there are new owners new management.

I purchased a air of Airfrogz 2 earbuds back in November, 2021. They were faulty almost immediately. When I tried to return them to the Verizon store where I bought them, they said I would have to go through Zagg for a replacement pair. The nightmare now begins! Try calling the Zagg 800 number. Nobody EVER answers! I have been on hold for over an hour on 3 different occasions. I have been on hold for approximately 30 minutes on about 5 different occasions. I tried a different Zagg customer service number several more times, same results. Nobody answers. I have tried emailing them, with no results. Four months later, and I still can't get my earbuds refunded. I don't want another pair, because even during the few days that they operated properly, they sounded terrible. Tinny, low volume. The Verizon store says they can't help me, because "they have been in my ears." Where else would they be?! Zagg, in my email exchange, says that they can't do a refund, only a replacement, but they are vague about how to actually make this transaction, and I do not want another pair of their earbuds anyway! So, do yourself a favor, don't go through the hell I've been through, and STAY AWAY FROM ZAGG PRODUCTS! If I could give this company a ZERO RATING, I would!
Bob
Massachusetts

Their products are subpar.
They say that their products are covered by a life time warranty.
This is a scam!
They will overcharge you for shipping of the replacement product to the point they are making more profit from defective subpar productd they sell.
STAY AWAY FROM THIS GARBAGE!

They either don't have what you want or shipping takes more than 17 days. What good is a warranty if it can be backed up by their product?

Very eye catching. Beautiful design. I look at my print every day and it makes me smile. Fast shipping and great customer service.

Terrible customer service as well product. Case broke in 1 week. Replacement has been in support for over a month. Ridiculous...

Replacement warranty. The answer you get: out of stock
When you ask zagg to replace a basic screen protector. Never again