B L.

I ordered screen protectors and cases over two weeks ago but never received them. I called Zagg three times asking them to trace the mailing on the package but they refused to trace or mail replacements. When I told them that I don't believe that I should have to pay for items that I never received, they threatened me saying that "they take payment charge backs very seriously and contesting the credit card payment isn't allowed!" Apparently, sales revenue is Zagg's top priority while delivering product and customer service isn't even on their radar. I will be contacting the credit card company to contest this charge. Next time I will just order through Amazon Prime and get the items in a day or two or I could also go to one of the several local Zagg stores in my area. As I reflect on the headache of dealing with Zagg.com, I have to admit that Zagg products are way overpriced and the warranty process is poorly supported and also not really a warranty since they charge you again even under warranty and also charge way too much for postage on an item that weighs less than an ounce. I would rate Zagg zero stars if I could.