On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
ZAFUL has a rating of 2.4 stars from 5,973 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
We monitor reviews for authenticity
I was really happy with the clothes I ordered from Zaful. The order was on time and everything fit and looked exactly as expected from the photos. I was a bit nervous about ordering a white swimsuit but it wasn't see through and the material feels really nice. I will definitely be ordering some more stuff from here.
I ordered from them once last year and the clothing was so bad I had to send it back. So I got an email from them saying that if I go and make a review on other websites saying that zaful is a good store they will give me $5.
So not only are their clothes made by underpaid workers (also often children), they are also buying good reviews. So definitely wouldn't trust all the reviews on this page or others..
Zaful is a website that provides a wide variety of different clothes with many different styles and designs.
I am very satisfied with what I purchased, the clothes that I bought are true to size and look just like the pictures.
Finding reviews of the products is very helpful to understand if the sizes are correct and to see in advance what the product looks like worn.
Shipping takes a reasonable time and I like that there are often discount codes both for the products or free shipping.
My name is Nika and I have purchased from Zaful for the first time. Browsing on the website is very easy. I am very pleased with the order, I ordered 3 Bikinis: Lace Up Bikini Swimwear S/LAKE BLUE, ZAFUL Smocked Criss Cross Bralette Bikini Set S/PEACOCK BLUE and Colorful Flounce Bandeau Bikini S/COLORFUL GEOMETRIC. Price was very cheap, but bikinis are fantastic and have aesthetically pleasing design. The material is of high quality and comfortable for wearing and swimming. Sizing measurements are good, size S fits me perfectly. Shipping was fast. I am very happy with the experience of buying at Zaful and would recommend to everyone.
I was very satisfied with ZAFUL. To start with, I still have the packaging bags that they sent me and use them for storage. They are very high quality and it has been over a year with no troubles at all so far with the bags. The clothes are very accurate with their sizes also, I have gotten compliments on them and I have never gotten compliments in my whole life about anything. So, 10/10 and have bought other clothes from them again. The reason why it is not 5/5 is that the pink coat was different than it was in the pictures, still a great coat btw.
I ordered a white and yellow bikini for this hot summer season and it was so perfect! Not only was it so well priced but the white never became see through when wet and was a good quality material! The icing on the cake was how bright and vibrant the yellow was on the bottoms! I felt so confident in it and highly recommend!
I love Zaful! I have never had a problem with them. They have excellent customer service and they have always answered my questions or solved any issues I've had. They have a wide variety of products and they're all inexpensive! I love purchasing bathing suits, dresses, and two-piece outfits from them. Zaful also has a great 'Inspiration' section where you can go and browse for varieties of fashion inspo. I constantly waste my spare time browsing the website.
Great web to buy, everything got on time and quality is 5 stars! Cheap and the best web of this kind i've puechased on
They have such amazing products! I have all my swimsuits from here and some really cute summer outfits as well! I love this store! The customer service is also excellent! If there is ever an issue with my order (if it's too small or something) then they always fix the problem!
From bathing suits to tops to dresses etc zaful is affordable and trendy. I am never disappointed when i shop here. Shipping on certain items can take longer than other but its generally decent. For the prices the quality is okay as well. I love this website especially for bathing suits though but I'm getting more into their clothing. Can't wait to order again!
I bought three items from Zaful for the first time a month or so ago and I absolutely love them. The clothes are all very good quality as well as being really nice. The fabrics are amazing and they came in such nice packaging too. Would 100% recommend (as long as you don't mind waiting for the delivery - it's worth the wait)
My experience with Zaful has been very good! I have ordered a total of 19 bathing suits, a top, a two piece set, and a dress over the past few years using the site. I have found that the sizing to be very accurate for my body (with only 2 out of 19 not fitting), and the quality to be amazing for the price you pay. I will continue to order from Zaful in the future! The prices can't be beat, and the styles are super cute.
Zaful is one of the easiest online stores to get quality products. Also very quick delivery and amazing customer service!
I have placed several orders from this company and I can say that I am satisfied by their service and their products.
The orders come on time. The customer service is excellent and they always help in case you have a problem. The products are pretty and fashionable and as good as shown on the site.
My only problem with the last order that I had, was the sizes. I ordered some bikini sets. One of them was perfect on the top but too big on the bottom. The other two were good on the bottom but too small on the top. They could allow us to choose the sizes of the tops and the bottom of the bikini sets separately so that we can avoid such situations.
Apart from that, everything really good. Bravo guys :)
I always get compliments on my bathing suits during the summer and i tell everyone "they are from zaful!" I would also recommend that if you are slightly larger up top to order a size up! Other then that, I love all the bright colors and the overall quality of each swim suit!
I loved shopping at zaful. The items are not that expensive and the quality of clothes are really nice. It doesn't take that much time for the delivery to happen and when it was delivered there was no damage. I love how they give discounts coupons. All in one this is a best place to shop
Before ordering, I definitely did my fair share of researchreading reviews and watching endless Zaful videos on YouTube. I ordered a couple of tops, swimsuits, and 2 pair of pants. They all arrived in 3 batches (which I don't mind). To my surprise, the quality of the clothes is actually great. The pants are definitely my favorite!
Clothes don't fit, customer service is a joke, don't buy there!
They refused to give me the return shipping address and stalled for weeks before they finally didn't pretend that they did not understand my requests.
HORRIBLE
Dear LC,
Thank you for notifying us of your complaint.
Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product,we can easily arrange an exchange or a refund for you.
Please kindly review our warranty policy here: http://www.zaful.com/returns/
We at ZAFUL can be contacted 24/7 via our Support Center and Live Chat. We also have a phone line available that is open during our office hours.
Please kindly log into ZAFUL account to view the tickets ( My tickets)we sent and reply to us.
We look forward to hearing from you soon.
Best Regards
ZAFUL Customer Service
When I ordered at Zaful for the first time, I was quite sceptical at first. The bikinis all look great, but I could not really believe that they would look this good in reality. I chose two different styles and went for a bigger size than usual, because that is what most people recommend. I paid for insured shipment so that I could track my order in detail. Shipping to Germany took around 12 days total, I was surprised that it was so fast!
I am really happy with the two bikinis that I ordered - quality is awesome and I have worn them all summer. Because of the many product reviews on their page, I als ordered the right size. I really like that the designs are so different to what you find in German shops. Will definitely order more soon!
My name is Gianna and I have purchased from ZAFUL. As I was browsing the website, I realized how easy it was to find what i wanted and even more! They give you similar options to the product you want to buy which makes it so easy to find what you like. Their website is very professional and easy for anyone to use. Shipping was pretty fast too! When I got all of my products I was extremely happy with everything. I love the material, the designs, the fit of the clothes, and style. The products were especially perfect for me because I am on the shorter and tinier size and they fit perfectly! Also, they have so many different sizes for anyone and everyone. I have told my friends all about ZAFUL and how amazing their products are.
Answer: Dear Preethi, Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please consider the following points: Please note that we are a proper registered company that has been around since 2007. We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.zaful.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Zaful Customer Service
Answer: Dear Lilly, Thank you for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Zaful offers a 30 day Warranty for all products. Please refer to our policy here: http://www.zaful.com/returns/ If any problem after receiveing your order, please email to support@zaful.com or submit a ticket here: https://support.zaful.com/ticket/ticket/index Best Regards Zaful Customer Service
Answer: Dear Mikki, Thank you for your inquiry. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your understanding. Best Regards Zaful Customer Service
Answer: Dear Madeline, Thank you your feedback. Please feel free to place the order for the item you like. We ship from China. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear julia, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
Answer: Dear Zohra, We regret the inconvenience or frustration that your experience has caused you. Please note that we are a proper registered company that has been around since 2007. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. If any question, please email to support@zaful.com. Best Regards Zaful Customer Service
Answer: Dear Tiana, Thank you for your inquiry. According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.zaful.com/payment-check/ for details. If any question, please email to support@zaful.com. Best Regards Zaful Customer Service
Answer: Dear Valentina, Thank you for your post. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear evie, Thank you for your message. Please feel free to place the order for the item you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear Melinda, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.
Dear Savannah ,
Thank you for notifying us of your complaint.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction. Please kindly review our warranty policy here: http://www.zaful.com/returns/
Please offer us your order number or you can submit a ticket here https://support.zaful.com/ticket/ticket/index?cat_id=37 and write the subject as "complaint from Trustpilot.com".
Best Regards
ZAFUL Customer Service