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ZAFULReviews 5,973

2.4

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.4 stars from 5,973 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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Spain
1 review
1 helpful vote
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Perfect
June 28, 2016

I ordered a bikini, my first order in Zaful and it was amazing. Good price and quality and very fast delivery! I will buy in Zaful again.

Date of experience: June 28, 2016
Germany
1 review
0 helpful votes
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I've placed two orders so far and the shipping was way faster than I expected! Some of the items turned out to not be my size but thanks to the amazing and friendly customer service the issue was resolved really fast. The quality on the products I've received so far are great too, especially considering the price!

Date of experience: June 28, 2016
Canada
1 review
0 helpful votes
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UPDATED
June 27, 2016

I ordered two bathing suits on May 22, it is now June 27. My order shipped out on May 23 and has been 'in transit' ever since. I would not recommend this website to anyone, I mean I had my doubts because I looked at reviews first, but I decided to give it a shot. Never again.

UPDATE: Zaful contacted me and gave me a refund which was awesome. They also told me that if my package does come I don't need to give the money back. So although shipping takes a while, I do recommend Zaful because of prices and costumer service. :)

Date of experience: June 27, 2016
Connecticut
1 review
1 helpful vote
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I ordered four bathing suits from zaful about two weeks ago and was very scared it wasn't going to come after looking at the reviews. It came today in perfect condition. All of the bathing suits run very small but other than that they are great! I would recommend this site!

Date of experience: June 27, 2016
Ohio
3 reviews
1 helpful vote
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Update: My problem was finally resolved. It took about 4 days for them to resolve it. They finally gave me a full refund and even wanted to add a gift. I am very satisfied now

Date of experience: June 27, 2016
New York
1 review
0 helpful votes
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Great prices with great quality items! Loved everything i got and the size chart was very useful

Date of experience: June 26, 2016
Portugal
1 review
0 helpful votes
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I discovered ZAFUL because a friend recommended it to me. Before I bought anything, I searched online for reviews and read a lot of bad things, a lot of people saying that they never received anything. Besides that, I made an order anyway, because I wanted to try it myself. And I had a great experience! Yes, it did take a little longer to arrive, but it is being shipped from overseas. I already received 3 items and I'm waiting on the last one, that is being shipped. Based only on this experience, I'll order in ZAFUL again for sure.

Date of experience: June 26, 2016
California
1 review
0 helpful votes
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Wonderful
January 18, 2021

This site is very well organized and you can find your style for a very affordable price. The customer service was really fast on helping me. My order only took a week which was excellent. The things that I ordered was true to size and color. I would definitely recommend you trying this site.

Date of experience: June 26, 2016
Australia
1 review
2 helpful votes
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Great Website!
June 26, 2016

About a month ago, I ordered an off-white backpack from Zaful and it came in the most perfect condition! I'm really happy that I purchased this item because it was definitely worth the price and it came in just 10 days! I would recommend this online shop to anyone - it's cheap, nice and trustworthy.

Date of experience: June 26, 2016
North Carolina
1 review
1 helpful vote
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I would like to help other zaful shoppers feel more at ease with shopping decisions. I was skeptical about online shopping, but I gave zaful.com a chance because I loved their products and they have been courteous with talking to me about tracking my package, very helpful as well as well as the Z points and coupons, anytime you can save money that's helpful. My package arrived 1 1/2 weeks and I was amazed by the product. The glasses were made sturdy, the bathing suit was made from great material and the print/color was identical to the picture. You may want to order a size up but everything was to my standards and I am a picky shopper lol. I also ordered 2 more bikinis, a necklace and a purse and I will post more reviews and pictures as I get them. Thanks again zaful.com for being so helpful and helping me by raising my confident level with these beautiful bathing suits because I can never find one that compliments my body in the stores. I took a gamble by online shopping and I won. Good luck zaful shoppers and happy shopping. :)

Date of experience: June 25, 2016
Florida
1 review
0 helpful votes
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My Zaful experience
June 25, 2016

My experience with Zaful was great. I had a concern about my shipping at one point, and their staff handled it so well and were so kind to me my concern almost immediately went away. Loved the product I received, it was just like what I had imagined and such nice quality! Overall, this is definitely a site I'll be ordering from again. Cute stuff at great prices! I've been looking for a reliable site like this for awhile.

Date of experience: June 25, 2016
New Jersey
1 review
1 helpful vote
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Satisfied
June 25, 2016

I Orded a swimsuit and a pair of sunglasses, Which i received in 16 days(btw i live in TN). I was having some trouble with tracking my order so i submitted a ticket and they replied within a few hrs. They were very helpful with everything. Also my items were just like the pictures, maybe even a little better!

Date of experience: June 25, 2016
Georgia
1 review
0 helpful votes
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Never Fails Me!
June 25, 2016

I don't get why so many people are so pressed on returning $30 worth of stuff all the time. I've ordered hundreds of dollars from other overseas companies and received literal garbage, but was content enough to understand the risk and the notion that, "you get what you paid for". Funny thing is, that's not even at all the case with Zaful! I've purchased countless itens from all different ranges tops, pants, skirts, dresses, coats, jackets, jewelry, and bags and they all come out beautiful, trendy, and very well made!

Date of experience: June 25, 2016
California
1 review
10 helpful votes
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WORST WEBSITE EVER! Nobody order from this website! I ordered 3 bathing suits on May 15th and it is now June 24th... and still have not gotten my order. Its been over a month! I am so pissed, I really wish I did my research before hand, knowing that this would be a legit website to order from but I guess I was wrong. This definitely is a scam. The part that makes me so mad is that there isn't a legit phone number to call to report this. I want a refund so badly.

Date of experience: June 24, 2016
Charlie F. — ZAFUL Rep
over a year old

Dear Paige,
We apologize for the inconvenience we may have caused you.

Please note the actual delivery time may be affected by peak shipping periods, public holidays, bad weather and other reasons.

For more details, we have sent you an email with our solution, would you please check and reply it?

Thank you very much for your collaboration.

Best Regards
Zaful Customer Service

Kuwait
2 reviews
3 helpful votes
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Not satisfied
June 24, 2016

Im deployed and ordered my daughter a swimsuit, two weeks ago. And put express shipping, emailed, and recieved no reply. The contact number isn't up, and I'm really upset that she hasn't recieved it. Not happy with the site at all.

Date of experience: June 24, 2016
Charlie F. — ZAFUL Rep
over a year old

Dear Timika,
We regret for this issue occurred.

Please understand after we receive your order, normally it will take us some time to prepare the items.

Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.

Thank you very much for your collaboration.

Best Regards
Zaful Customer Service

Alabama
1 review
0 helpful votes
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Excellent!
June 25, 2016

Zaful is my favorite place to shop online. They make it so easy. They having sizing charts to help know what size to get since their products can be a little different in the sizing. Sizing does run small though so order a size up from your original but that's just the way they size their products. I do recommend zaful for any girl who loves fashion and shopping. They have well made fashion at an affordable price. I ordered two swimsuits and it came exactly how I thought it would be.

Date of experience: June 24, 2016
South Carolina
1 review
0 helpful votes
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Concerned
June 23, 2016

I just placed an order and Im leaving for vacation July 5. I paid extra for express shipping but I'm just super worried the swimsuits won't come in on time. All reviews I read said the bathing suits were great quality for the price... Im just hoping they will be in on time since I paid extra and would have ordered from another site if I knew they wouldn't be in on time like everyone says...

Date of experience: June 23, 2016
Charlie F. — ZAFUL Rep
over a year old

Dear Brelyn,
Thank you for your post.

We have shipped your order out on June 24 and the shipping time is about 7-10 business days if there are no delays.

As for this issue, we have sent you a ticket and will offer you a solution, please check and reply to us.

You are a valued customer, and we are committed to providing you with the best service possible.

Best Regards
Zaful Customer Service

California
1 review
2 helpful votes
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I just place my first order. I was charged twice what the purse was listed for. I am trying to cancel my order.

Date of experience: June 23, 2016
Charlie F. — ZAFUL Rep
over a year old

Dear Noel,
Let me start by apologizing personally for your experience.

We have checked for you. We only charge you once. Your order has been shipped out and we can not cancel it.

For more details, we have sent you an email with our solution, would you please check and reply it?

We look forward to hearing from you. Thank you.

Best Regards
Zaful Customer Service

Georgia
1 review
4 helpful votes
Follow Briyana W.
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I ordered 2 bathing suits on May 5th with the thought of getting them in 2-3 weeks, ok fine. The issue here is that I received one bathing in good time the other... wait for it... still isn't here almost 2 months later! Com'on man. So I entered a ticked stating this and got an isn't no reply "we've received your ticket" bullcrap message, FINE my issue isssssssss haven't heard a darn thing! Fastfwd 2 week into June 15 I put in another ticket and still i have heard nothing and its June 23! Like WTF I've called no answer not even a hold while we find the next available rep NOTHING! I am so over it smh

Date of experience: June 23, 2016
Charlie F. — ZAFUL Rep
over a year old

Dear Briyana,
We regret for this issue occurred.

Please note the actual delivery time may be affected by peak shipping periods, public holidays, bad weather and other reasons.

I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?

Thank you very much for your collaboration.

Best Regards
Zaful Customer Service

Oklahoma
1 review
0 helpful votes
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I recently ordered myself a bathing suit. I absolutely love it. It's great quality and loved the prices. I accidentally ordered a large, so I contacted Zaful. They got back to me quickly and fixed my mistake. I will definitely be ordering again from Zaful! Very happy customer!

Date of experience: June 23, 2016

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071