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ZAFUL Reviews Summary
ZAFUL has a rating of 2.4 stars from 5,973 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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I ordered 2 bikinis and they both fit perfectly and were exactly as pictured! Shipping took a couple weeks AS EXPECTED since they are shipping internationally :) Will definitely be ordering again in the near future. THANK YOU!
I really loved my experience with Zaful. The quality is surprisingly very good and the shipping was pretty fast. I will definitely be buying again!
I ordered 3 bathing suits back in February and i received 2 out of 3. Still havent received my 3rd one. One of them barely fits and the other doesnt fit at all. Also the print doesnt look like the one i ordered and you can tell it is super cheap and horrible quality.
Now i cant get my money back and if i return them itll cost me more money so im stuck with these $#*!ty bathing suits.
Everything I received was wonderful! Customer service is really fast and resolve problems quickly. Great prices for great product. I would highly suggest shopping on Zaful!
Zaful is a great website I had a very good experience ordering stuffs on their website. The quality of their products is really good, once you receive your order, it's true to the pictures and the size is good personally, they fit me really well.
Zaful is a great place to shop for super cute trendy clothing items! I love it because its trendy but super affordable. The first item I ever purchased from Zaful was a black bikini top and white with blue bikini bottoms, its honestly such good quality swimsuit pieces. I really recommend looking at their swimsuits!
After reading a lot of negative reviews, especially about slow shipping, I was kind of afraid to order at Zaful. I already prepared to wait for at least a month (shipping to Netherlands). I ordered 2 swinswuits and I was very happy when the first one already arrived WITHIN a week. The 2nd part of my order arrived the day after. This was almost faster than ordering a package from your same country! Next to that the swimsuits look the same as on the website and where true to size. I will definitely order at Zaful again :)
I ordered a romper, a choker necklace, a floppy hat and a pair of sunglasses from Zaful. I absolutely loved everything. The material they used was fantastic and I had no complaints. The sunglasses were amazing quality so I highly recommend. The floppy hat was just a black floppy hat and I think I paid $8.49 for it, and it looks SO much more expensive. I am very impressed with the quality and it took about 2 1/2-3 weeks for it all to get to me which from if being overseas is not bad at all. Happy customer! Will be shopping from them again.
Zaful has a wide variety of cute clothes and bathing suits. I looked for the bathing suits because I'm going on vacation and theirs are so cute and cheaper than anywhere else. The shipping takes a little longer but all 3 of my bathing suits arrived after about 3 weeks.
The swim suit looked just like the pictures, and fits great. I do suggest stretching the bottoms though.
To start of with, i live in the US and as you all might know, Zaful products come from China. My swim suits were shipped the next day and got to me roughly about a week later which i was expecting for it to take way longer. When i got my bathing suits i fell in love, they looked exactly like the picture and I'm just ready to wear them this summer. I bought them for my upcoming vacation to DR in May and i couldn't had been more happy! Thank you Zaful for your timely responses and answering my emails promptly.
I had a good experience with Zaful, the products are good and the customer service also good! The waiting time is sometimes long but reasonable
I purchased two items from Zaful recently. One item was a feux suede pink hat. The other item were frameless mirrored pink sunglasses. It took about a month and a half to get here. However, the quality of both were so great for such an affordable price! I can't stop wearing them. I have received so many compliments from so many people. I would highly recommend these items.
I'll start by saying after reading a bunch of negative reviews about this site, I wasn't expecting to be thrilled with it, but I wanted to give it a try anyway, because it was worth the risk for the prices. I'm glad I took the risk. I ended up with 2 great swimsuits and a beach throw for less than $32! Shipping did take a while, as expected, But it was worth it! It took about 3 weeks from when I placed my order until the time I received it. At some point I did email customer service, only because it was about a week past the original expected delivery date on the tracking. They were quick to respond, and said to give up to 15 business days for the item to arrive. Once the tracking updated to a later delivery date, I actually received my shipment 2 days sooner! The quality of the items were worth it for the price. They are super cute. I would recommend sizing up 1 size on the swimsuits. They have some stretch to them, but not much. I will definitely be back to purchase more. This is my real experience that I wanted to share with other people.
I was very excited to get my clothes for spring break - the lowered prices and sketchy "shipment insurance" definitely reflects the quality of this service. The few items that I actually received looked nothing like the pictures and the sizes were not accurate. I haven't even received more than half of my order and it's been significantly longer than the "25 day shipment guaranteed"
Dear Rachel,
We apologize for the inconvenience we may have caused to you.
Due to the stock issue, we despatch the item that we currently have stock on to ensure a timely delivery.
We regret that the products you received did not meet your expectation.
I have followed up your case and our team has solved it for you in the ticket. Please send us your reply.
Best Regards
Zaful Customer Service
The bathing suits were great! They came so much quicker than expected, and the quality was exactly what I expected. A lot of websites try to advertise an inexpensive bathing suit that's also a CUTE bathing suit and this website does exactly that! If you're in a budget and want to keep up with the latest trends in suits, this is honestly the place to go. The sizes run a little small so order a size up!
I love that the communication with Zaful was very clear and on time. The products came as expected quality was very good I am very excited about future orders with Zaful
I waited 5 months for my shipment to arrive and when it did, it looked nothing like the pictures. The material was cheap and sizing measurements were way off. Also a so called 'towel' I bought was not much more than a piece of off cut material. I spent over $100 on this site and am not happy. It is safe to say that I will definitely not be shopping from this site ever again.
Dear Grace,
We regret that the products did not meet your expectation.
We will submit this problem to our related colleagues and improve it in the future.
Your case has been taken cared of by our support team. Could you please refer to your ticket and reply to us?
Thank you very much for your cooperation.
Best Regards
Zaful Customer Service
All of my purchases from Zaful have been good quality, have fit true to size and have looked exactly as they look in the pictures. I love them and will continue to buy from them.
From the business
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Alex,
Thank you for taking your time to write your review.
Due to the stock issue, we despatch the item that we currently have stock on to ensure a timely delivery.
We regret that one item you receive did not meet your expectation.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
We look forward to hearing from you.
Best Regards
Zaful Customer Service