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ZAFULReviews 5,973

2.4

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.4 stars from 5,973 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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Ohio
1 review
0 helpful votes
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I love Zaful!
May 1, 2020

Zaful is so amazing, I definitely recommend them. Swim suits and clothes! Great quality and they all look just like the pictures. Affordable, cute, and comfortable!

Date of experience: April 30, 2020
Canada
1 review
0 helpful votes
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My one piece still gets a lot of compliments and I use it for swimming laps which it works well with. The fabric is good and stretches well even when I put on a little more weight. The color still holds and there is no wear down on it. The business is also very reasonable if they are out of stock or have any issues with the order. They are quick to get back to you, definitely within 24 hours and are communicative and understanding. I'm never worried when I buy through them and have and questions or concerns. They frequently have great sales so when I get stuff through there I know I am getting a great deal regardless and get way more bang for my buck when I order here. Definitely recommend Zaful, its a great store :) Enjoy!

Date of experience: April 30, 2020
Romania
1 review
0 helpful votes
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Best clothing site
April 30, 2020

I am very pleased with ZAFUL. It has the best price-quality ratio for clothes I've seen so far. I would repurchase from them anytime.

Date of experience: April 30, 2020
Canada
1 review
0 helpful votes
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Stunning Suits!
April 29, 2020

This is my go-to online store for swim suits and gifts!
They have a bunch of well-priced suits that have great designs.
The shipping is reasonable if you do a bulk order with some friends, which is never hard to do because they have a lot of things to suit everyone's taste.
My one piece still gets a lot of compliments and I use it for swimming laps which it works well with. The fabric is good and stretches well even when I put on a little more weight. The color still holds and there is no wear down on it. The business is also very reasonable if they are out of stock or have any issues with the order. They are quick to get back to you, definitely within 24 hours and are communicative and understanding. I'm never worried when I buy through them and have and questions or concerns. They frequently have great sales so when I get stuff through there I know I am getting a great deal regardless and get way more bang for my buck when I order here. Definitely recommend Zaful, its a great store :) Enjoy!

Date of experience: April 29, 2020
Jamaica
1 review
0 helpful votes
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Zaful is my favourite online shopping store! It has such a wide selection of gorgeous clothes at a relatively low cost. I bought a club dress and a bikini from there, and they arrived on the day they promised it would. The items were of high quality and the fit was perfect. The website is easy to use, and when you sign up you get a coupon for your first order as well as occasional coupons. One of my favourite things about their website is that items do not get deleted from the wish list when they are out of stock, and can easily be moved to the notify when in stock tab. They also have great customer support as they replied to me within 24 hours and were very helpful.

Date of experience: April 29, 2020
Oregon
1 review
0 helpful votes
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LOVE this product
April 29, 2020

Order No. U1**************, Date 01/13/19
Nickname: ciarag
I was skeptical of buying a two piece because I was unsure how they would both fit. I was surprised though because they both fit very well. The quality is very nice for the price of the product. It does take a while for the product to arrive so if you need it really fast, don't count on it. I really recommend buying this product and any others from awful, especially if you are on a budget.

Date of experience: April 29, 2020
Oregon
1 review
0 helpful votes
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LOVE IT!
April 29, 2020

I have tried a few different online shopping websites and Zaful is for sure my favorite! Everything I have purchased from Zaful has been good quality, material, and super affordable! I have found it best to read some reviews on an item first, just so you know the details of the item as well as how it fits as far as sizing. Absolutely recommend Zaful!

Date of experience: April 29, 2020
Finland
1 review
0 helpful votes
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Never ordering again.
April 29, 2020

I ordered three hoodies from Zaful and I had to wait for 2.5 months for them to arrive. When I opened the package, only two of them were there... and don't get me started on the quality, which was absolutely RUBBISH. When I tried the hoodies on, the insides of the fabric was scratching against my back in a very unpleasant way. The hoodies were also untrue to their size (the website painted a wrong image of the hoodie length and width)...

So in conclusion: DO NOT ORDER FROM ZAFUL - The quality is bad, the website is misleading with the pictures of their clothes, and you have to wait for an eternity for a package that is missing certain products you ordered.
They are a RIP-OFF and a scam, and it's just not worth it.

They took my money and gave me 2/3 hoodies I ordered like it was nothing. Does that sound like a place you'd wanna shop at?

Date of experience: April 29, 2020
Charlie F. ZAFUL Rep
over a year old

Dear Harry,

We are sorry to hear that you are not satisfied with your order.
We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Please kindly review our warranty policy here: http://www.zaful.com/returns/
We at ZAFUL offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: http://www.zaful.com/terms-of-use/
We at ZAFUL can be contacted 24/7 via our Support Center and Live Chat. We also have a phone line available that is open during our office hours.
Please offer us your order number or you can submit a ticket here https://support.zaful.com/ticket/ticket/index?cat_id=37 and write the subject as ""complaint from Trustpilot.com"".
Best Regards
ZAFUL Customer Service

California
1 review
1 helpful vote
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Zaful Bikinis
April 29, 2020

I have purchased from Zaful a total of three times, and each time they exceeded my expectations. Their bikinis came in a timely manner and were fully lined. They were a thick material and had padding included as well. I personally appreciate their customer service. When one of my items didn't arrive, a representative quickly answered my emails and helped me fix the issue. I will definitely buy all my future swimsuits from here.

Date of experience: April 28, 2020
Maryland
1 review
0 helpful votes
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An Amazing Website
April 29, 2020

I have ordered multiple things from this website and have never been disappointed. I have ordered multiple bathing suits and tops, all of the fabrics were amazing for the incredible price! The quality of items from Zaful does not disappoint and I have bathing suits that have lasted over 2 years! Durable, comfortable, and cheaply priced products! I will definitely order from here and continue ordering from here for the foreseeable future.

Date of experience: April 28, 2020
Mexico
1 review
0 helpful votes
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Order No. UA**************, Date 25/01/2020, Nickname sabinar. G
I´ve had a very good experience when buying from Zaful. In January I bought 29 bikinis from their website. The only bad thing is that it took one month to arrive. On the other hand, everything came with a very nice quality and as showned in the pictures. The size fitted perfectly and the colors where beautiful. I am very pleased for the price and quality of the products. I can say your are paying for what you get. I can recommend to anyone to buy from here.

Date of experience: April 28, 2020
GB
1 review
1 helpful vote
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Not bad...
April 29, 2020

I had one great experience with Zaful and one mediocre one. I bought some bikinis which were not the size described on the UK size chart and were far too big. The quality of the garments was really high and I loved the design so when the customer services sent me a size down that fit great I was very happy! However in a seperate order I bought a jumper (asymmetrical twist front cropped jumper). Well off it looked exactly like it had on the website, including in size! It barely covered my chest. And when I tried it on the entire design didn't work and it was twisted in the wrong ways and wouldn't lie properly. Probably because the garment was so small and tight and the design was supposed to be loose and hang nicely. I can't fault the quality of the material and customer service gave me a refund immediately. Zaful customer service is very good, they have never let me down!

Date of experience: April 28, 2020
Charlie F. ZAFUL Rep
over a year old

Dear Georgie,
Thank you for taking the time to write a positive review about your shopping experience.
We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Please kindly review our warranty policy here: http://www.zaful.com/returns/
If you have any further questions regarding our checks or your order, please contact us via ticket: https://support.zaful.com/ticket/ticket/index?cat_id=37.
Best Regards
ZAFUL Customer Service

Sweden
1 review
0 helpful votes
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Great
April 29, 2020
Updated review

I was very happy with some bikinis i ordered, one dress had a broken stitch but the customer service was great and they Will send me a new item for free! Very good experience

Date of experience: April 28, 2020

Overall pretty good
April 25, 2020
Previous review

I ordered one bikini and one dress, bikini was great but the dress had a broken stitch. Pretty low quality on the dress but very cheap and love it

Date of experience: April 25, 2020
Serbia
3 reviews
14 helpful votes
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Zaful
April 29, 2020

Zaful is one of the best places to shop for clothes and accessories. Their overall offer is excellent, and I like everything from accessories to clothes to swimwear. A package with 4 swimwear has just arrived. I have been waiting for delivery for about 20 days and am very pleased. The quality is great, it is really well packed, and it all came in one piece. The prices are great, affordable, and for that money you get modern and quality clothes. Huge recommendations for Zaful.

Date of experience: April 27, 2020
Canada
1 review
0 helpful votes
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Great fabric
April 27, 2020

I totally loved my experience with Zaful! I bought 3 swimsuits and i am in love with them! Great fabric and good quality! Shipping was fast. I will definitly buy again and recommand!

Date of experience: April 27, 2020
Colorado
1 review
0 helpful votes
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Very Satisfied!
April 27, 2020

All the clothes and bathing suits I have ordered from zaful have been perfect. I and all my friends buy items from here. I have problems with cheap bathing suits because they are see-through in the water but the zaful bathing suits are amazing quality and never disappoint. I can not wait to buy more clothes and suits for this summer!

Date of experience: April 27, 2020
Pennsylvania
1 review
0 helpful votes
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I would recommend this company to anyone who loves to get good quality clothing for cheap! Every package I ever received came on time and I loved every single item I ordered. The quality, look, and feel of the clothing is amazing!

Date of experience: April 27, 2020
Portugal
1 review
0 helpful votes
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I've bought either bikinis and sweaters and I'm very very happy with both of them, especially the bikinis. Their quality is incredible and I wasn't expecting it for such a low price. The sweaters aren't itchy at all but the one size fits all, doesn't fit me perfectly so that's the only downside!

Date of experience: April 27, 2020
Spain
1 review
0 helpful votes
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Variedad de productos
April 27, 2020

Llevaba un tiempo ya buscando por otras tiendas un abrigo específico. No lo encontraba ni en tiendas física ni es otras online, hasta que decidí probar con Zaful (nunca había comprado nada en esta tienda). Enseguida encontré el abrigo negro tipo Teedy que tanto quería. La talla es exactamente como la quería, me parece incluso más bonito de lo que se veía en las fotos, y encima cuando me llagó venía herméticamente cerrado y olía bien! Cosa no suele pasar con otras tiendas. Volveré a comprar la verdad. Les dejo una fotos para que lo vean.

Date of experience: April 26, 2020
Canada
1 review
0 helpful votes
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Satisfied
April 27, 2020

I have always been very satisfied with Zaful. Their shipping is good, their service is amazing and their clothes are always great. They are not always the best quality to be honest, but they are cheap and they are pretty amazing. I have never had problems returning clothing that I did not like with them. They have a vast choice of clothing and you WILL find something for yourself.

Date of experience: April 26, 2020

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071