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Z2U has a rating of 1.8 stars from 57 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Z2U most frequently mention and customer service. Z2U ranks 895th among Games sites.
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I purchased an account and after a month it was no longer possible to use it, no refund
Order Z*******074
The seller "byseller" also promised a gift and never received this
Site sketch hit or miss and their support don't help and when they do it'll take them weeks to issue you a refund just in general don't buy and don't use the seller * LuckyAcc* he tried to pull back a Amazon account that I redeemed $150 of e-gifts only used about $100 of it before he tried to login again then locked the $#*!ing account
Hi, we sincerely apologize for the problem you met.
We found that you opened a dispute for the order, but you didn't respond to our after-sales department's message and submit evidence in time.
If you need any further assistance, you can contact us again. We will do our best to assist you and solve your problems.
I have purchased multiple Roblox items on z2u and have not encountered a situation of being scammed, this platform is worth trusting
Thank you for your continued trust and support. Your confidence in us has been the driving force behind our growth and our ongoing efforts to enhance our services—so that we can provide you with a more efficient, reliable, and satisfying experience.
We understand that every order is more than just a transaction—it’s a reflection of your trust. With that in mind, we remain fully committed to putting your satisfaction first, responding promptly, acting professionally, and continuously improving to ensure we live up to your expectations.
Moving forward, we will continue to hold ourselves to the highest standards, constantly refining our service to bring you even greater peace of mind and personalized care.
They are scanners and dont even know how to have customer service im sure this service will be down and will not last long scammed me in over $800, Customer support are ghosting me, they see my messages and never reply
Hello! We are sorry for what you have suffered.
May I ask if you are a seller or buyer? Maybe you can provide your username to us, so that we can check what kind of problem you met then help you solve issue.
They sell legit as a front but look for a Facebook account you'll notice its only found via Google, you will then be scammed and data stolen. Never get refund too. Its run by frauds in China
Hello! We are sorry for what you have suffered.
We wonder if you could provide the order number for our team first, so that we can check what kind of problem you met then help you solve issue.
z2u.com scammmmmmmm web site do not sell or buy from this site i lose as a seller they hide the withrow 700$ i was seller on this web site and i every time ask them to send me my money and they said okey we will after 6 month after that they didnt give me any answer and hide the withrowal records
Hello! We are sorry for what you have suffered.
Has your withdrawal been released? We wonder if you could provide your username to us, so that we can check what kind of problem with your withdrawal.
Hrshsauras seller is a SCAMMER!
Upgrades your account with is great, goes dead, find out its stolen accounts he adds you to and uses stolen cards to do upgrades, avoid at ALL costs, he will get you to buy off the site aswell! Don't fall for his feedbacks, he makes you to leave feedback to make him look good, after sales is nothing to him! Reported to Z2U, see what they do, if you see this seller, AVOID!
Hello! We are sorry for what you have suffered.
We wonder if you could provide the order number or Z2U username for our team first, so that we can check what kind of problem you met then help you solve issue.
Hello,
My z2u Shop is: MHJoyGamershub
I became a seller there and quickly enough i cracked the selling code and became very popular fast, I had all the best reviews and all where customers had no problem with me but the main platform could not tolerate me earing this much IG.
I was selling offline activation accounts which are very common there, where as other sellers made users wait for long to deliver the products, i did it instantly and thus i got more orders and there were not rules saying we cant deliver the activation to more than one person because i was selliing a 60 usd product for 5 usd, so i had to sell it shared, obviously!
Now, they are saying i scammed those who are already playing the game that i offline activated to them and dont pay me, lol. They are also not letting me sell or anything, they are not replying to me and this is so sad as i spend day and night sleepless to fulfill those orders thinking i would get the withdrawal done by then!
All in all, don't be a seller in this platform, they will find ways to not pay u and ignore u. I cannot be more clear but pls don't be scammed by them! My experience was so bad with them and they are just unreasonable.
I am sad is all, my time and efforts went to waste is all. Customers got what they paid for but i did not get paid, sad!
Thank you for your comment.
To safeguard transaction security and protect buyer rights, the platform has implemented a restriction for offline accounts: each offline account may not deliver orders to more than 5 buyers simultaneously. Please refer to the Z2U platform regulations on selling shared account.
This rule is designed to prevent potential fulfillment risks caused by account misuse or abnormal operations, and to ensure a secure and reliable shopping experience for our buyers. It also helps the platform maintain effective risk control and after-sales traceability.
Thank you for your understanding and cooperation. If you have any other questions, please do not hesitate to contact our online customer/merchant service.
The seller purchased the crystals (genshin impact), i received them and i confirmed the order.
After that, the seller asked for a refund. The refund was accepted as you can see from the picture i sent. Mihoyo noticed the refund so they removed from my account the crystals i received. That's the definition of scam. This is why i started the dispute and i hoped Z2U would understand the situation and help me out.
I have read about other people having been scammed like me on this site. UPDATE:
They said that once you confirm the order received they are not responsible of any outcome.
This site is a complete fraud. UPDATE 2:
A z2u user is writing these comments under bad reviews, asking to send proof to the z2u support, well i did again few days ago and their answer didn't change, they just copy pasted the same answer they game me last time, here it is: Dear z2u user:
Z*******858 The seller uploaded the evidence to prove that he completed your order.
You also confirmed the receipt.
Z2UProtection does not cover the following:
- Buyer have verified and confirmed the receipt of the order.
- Any amendment or punishment by Game Developer / Game Publisher after the delivery successfully conducted. For information of Z2UProtection for buyers, please read: https://www.z2u.com/faq/z2uprotection-buyer.html Never buy from this scam site.
Hello! We are sorry for what you have suffered.
We wonder if you could provide the order number for our team first, so that we can check what kind of problem you met then help you solve issue.
I've tried selling 3 products and every time I want to get my money back, I can't because they are scammers.Please take precautions from them
Hello! We are sorry for what you have suffered.
We wonder if you could provide the username for our team first, so that we can check what kind of problem you met then help you solve issue.
Scammers, didn't receive my order and customer support says that they're "waiting for seller's response". It's been 3 months since my purchase
Hello! We are sorry for what you have suffered.
We wonder if you could provide the order number for our team first, so that we can check what kind of problem you met then help you solve issue.
Z2U support is non existent if something goes wrong with your order, they will side with the seller, even after you have provided evidence of your order not working or as described. Be careful of these grey market scam sites, they're dodgy.
Hello! We are sorry for what you have suffered.
We wonder if you could provide the order number for our team first, so that we can check what kind of problem you met then help you solve issue.
I bought from them since 3 years and always got what i wanted, its a great place to buy accounts for NFLX or other stream platforms. Idk about the other things tho
It's a complete scam. I bought a Reddit username, but the seller gave me one that's banned. After reaching out to customer support, they sided with the seller, stating the username was delivered as agreed. They've asked for additional evidence to prove otherwise, or they'll close the case in favor of the seller. The customer support team appears to disregard the buyer's situation, focusing more on their own commissions. I'm escalating the matter to my payment provider today.
Hello! We are sorry for what you have suffered.
We wonder if you could provide the order number for our team first, so that we can check what kind of problem you met then help you solve issue.
I often by things on Z2U, for example netflix, disney accounts.
Everytime an order is messed up i ignore it because i wouldn't care much for $2 or $4.
But one day i paid a lot for a purchase and the seller gave me something not exactly how he described. He started being rude. So i got in contact with z2u and they kept taking the side of the seller and completely ignored what i was saying and what was my issue. They just kept saying what the seller was saying just to prove he was right when he totally was not. I just wanted a refund to be able to get another product from another seller. But because z2u wanted to protect the seller, i lost my money and never got my product.
Scammer if your a seller they will find any excuse to not send your money
Scammer if your a seller they will find any excuse to not send your money
I am a seller on this site, They stole my money
I don't recommend it, it scam and fraud
All positive comments are no doubt fake,support is just a robot, and email has also automatic replay msges.
Hello! We are sorry for what you have suffered.
We wonder if you could provide the complete order number(Z*******074) for our team first, so that we can check what kind of problem you met then help you solve issue.