Z2U has been flagged for suspicious review activity. Many of the reviews look fake and are currently being investigated or have been removed.
business logo of Z2U

Z2UReviews 57

1.8

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Z2U?
grey star
grey star
grey star
grey star
grey star

Z2U Reviews Summary

Z2U has a rating of 1.8 stars from 57 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Z2U most frequently mention and customer service. Z2U ranks 895th among Games sites.

service
39
value
38
shipping
35
returns
35
quality
37
This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Spain
1 review
0 helpful votes
Follow Media C.
Unfollow Media C.
Share Review
Report Review

HELP ME, GIVE ME A SOLUTION OR MY MONEY BACK. It's been over 35 days since I purchased a 12-month service from a Z2U seller called (diagital_iptv, see screenshot attached). Unfortunately, I was only able to use it for less than 48 days. Then it started to cause problems, and suddenly I simply couldn't connect anymore. I repeatedly asked the seller for a solution. The service isn't working, and I can't connect, but the seller said it was my fault. I've installed over eight different IPTV apps, including the one the seller recommended, but none of them worked. I paid for 12 months of IPTV connection from this seller. Now, over a month has passed, and I still can't use the service. I decided to contact Z2U support. They asked me to provide proof of what was happening. I sent them photos and videos of each step and the situation. More than 10 days have passed, and Z2U support has done absolutely nothing. Finally, the seller sent a screenshot to support showing that the account was open, which also proves that I'm not logged in. In fact, it clearly indicates that there is no active connection, meaning no device is connected to that account. This makes sense, since I've been telling the seller and support for over a month that I can't connect. Support's solution is for me to connect on a PC, to which I replied that I paid to be able to watch it on my TV through my TV box. I should be able to watch it from wherever I want. Support and the seller then ask for my device's MAC address. I send them the MAC address, but everything remains the same, nothing works. The last thing I received from the raffle today is that I tried to resolve it with the seller. In conclusion, the service doesn't work, the seller doesn't help me, Z2U support ignores me, and I've lost my money. To me, this is the same as stealing. Offering a service that doesn't work, and where neither the vendor nor support offers you a solution or a refund, is the same as stealing. I've read a lot online about Z2U and the vendors' practices there. Ultimately, I DO NOT RECOMMEND USING Z2U. You should find a way to get IPTV service through trusted websites, even if it costs a little more. Don't let them steal your money. I can't upload videos to avoid exposing my login details, but I have them too. I can prove everything I'm writing. You can see it in the photos attached to this review below. Different apps, but the same problem. I can't access it because the seller's server won't let me. Meanwhile, Z2U does nothing, and together they keep my money.

+6
Date of experience: May 23, 2025
JIAN C. Z2U Rep
5 months ago

Hi, we are sorry for the trouble you experienced.
Thank you for your purchase on our platform. If you have encountered any issues with the product you received, please contact our customer service or after-sales team for help. We will assist you promptly.
To help us resolve the issue efficiently, please provide the Order number for our team fisrt. We are committed to providing you with a satisfactory solution.
Thank you for your understanding and support.

Italy
1 review
0 helpful votes
Follow Simone G.
Unfollow Simone G.
Share Review
Report Review

My subscription end in 1 month buy there are problema on the profile. The supplier tells me to open a dispute but the customer service tells me that they cannot refund me (the Money are of the seller, not theirs).

Date of experience: July 3, 2025
JIAN C. Z2U Rep
6 months ago

Hello! We are sorry for what you have suffered.
We wonder if you could provide the order number for our team first, so that we can check what kind of problem you met then help you solve issue.

Gabon
1 review
0 helpful votes
Follow Randalmiriade g.
Unfollow Randalmiriade g.
Share Review
Report Review

I purchased a Canva Enterprise subscription, deliverable within a few hours, but fast and compliant.

Date of experience: June 18, 2025
Poland
1 review
1 helpful vote
Follow Oliwier K.
Unfollow Oliwier K.
Share Review
Report Review

Good prices
June 18, 2025

Legit sellers, good prices. It's very good service. If something bad happens, I can open a dispute and get refund.

Date of experience: June 18, 2025
JIAN C. Z2U Rep
6 months ago

Thank you for your positive review of our website! We are very pleased to have the opportunity to serve you, and your support is the driving force behind our continuous efforts.
Rest assured, all of our sellers are verified through strict identity checks to ensure they provide high-quality products and services. If you encounter any issues with your order, our after-sales department will assist you in resolving the problem to ensure a pleasant shopping experience.
If you have any questions or need assistance, feel free to reach out to us. We look forward to continuing to serve you!
Once again, thank you for your support, and happy shopping!

California
1 review
0 helpful votes
Follow Edward A.
Unfollow Edward A.
Share Review
Report Review

The sellers post misleading product descriptions and delivery speeds.
Z2U never takes those down or notifies sellers to change the description. Example: most youtube premium lisitings...

Date of experience: June 15, 2025
JIAN C. Z2U Rep
6 months ago

Sorry for any inconvenience caused to you.
May I ask if you can provide us with the seller's username or product link? We will contact the seller as soon as possible to adjust the relevant products.
Or you can contact the our merchant service email or WhatsApp to report directly to them. They will thoroughly investigate and resolve the issue.
If you have any questions or need assistance in the future, feel free to reach out to us. We look forward to continuing to serve you!
Once again, thank you for your support, and happy shopping!

Tennessee
2 reviews
0 helpful votes
Follow Rich S.
Unfollow Rich S.
Share Review
Report Review

Iptv DirecTV
June 16, 2025

Best place to find all different kinds of iptv DirecTV anything tv plus games gift cards almost anything you can think of as far as entertainment.

Date of experience: June 15, 2025
JIAN C. Z2U Rep
6 months ago

Thank you for your positive review of our website! We are very pleased to hear that you are satisfied with our products and services.
Our website offers a wide variety of digital gaming products, and we are committed to providing high-quality products and services. We will continue to work hard to ensure that every user enjoys the best shopping experience and satisfaction.
If you have any questions or needs, feel free to contact our Official Customer Service anytime, and we will be happy to assist you.

GB
1 review
0 helpful votes
Follow Greg H.
Unfollow Greg H.
Share Review
Report Review

Norton security
June 16, 2025

Great seller many thanks... will buy again when it expires.using this site for 2 yrs always good.
Very good.

Date of experience: January 1, 2025
JIAN C. Z2U Rep
6 months ago

Thank you for your support and use of our website over the past two years!
We are committed to providing the best service for every user, ensuring that your shopping experience is enjoyable and smooth.
When the product you purchased expires, we welcome you to place an order again on our website. We will continue to provide you with high-quality service and products.
If you have any questions or need assistance, feel free to reach out to our Official Customer Service. We look forward to continuing to serve you!
Once again, thank you for your support, and happy shopping!

GB
1 review
0 helpful votes
Follow D R.
Unfollow D R.
Share Review
Report Review

Fast and Reliable
June 16, 2025

I have been using this service for years. A secure and professional website with great products. Highly recommended.

Date of experience: June 15, 2025
JIAN C. Z2U Rep
6 months ago

Thank you for your continued support of our website over the years! We are very pleased to have had the opportunity to serve you and deeply appreciate your trust and support throughout the years.
Your long-term support is the driving force behind our continuous improvement and enhancement of service quality. We will continue to strive to ensure that your future shopping experiences are even more enjoyable and smooth.
If you have any questions or need assistance, feel free to reach out to our Official Customer Service. We look forward to continuing to provide you with high-quality service!
Once again, thank you for your support, and happy shopping!

Spain
1 review
0 helpful votes
Follow João S.
Unfollow João S.
Share Review
Report Review

Z2U es una empresa muy seria, más que AliExpress, por poner un ejemplo. Aqui no he tenido jamás ningún incidente, en unas 20 transacciones. Si necesito s. O. windows o office, o cuentas de Netflix, youtube, etc.

Date of experience: June 14, 2025
JIAN C. Z2U Rep
6 months ago

Thank you for your positive review of our website! We greatly appreciate your trust in our platform.
We will continue to optimize our website’s features, aiming to provide you with an even better shopping experience. Your support is the driving force behind our continuous improvement, and we will keep working hard to enhance the quality of our service, ensuring that every user enjoys a smoother and more satisfying shopping process.
If you have any questions or suggestions, feel free to reach out to our Official Customer Service. We look forward to your next visit!
Once again, thank you for your support, and happy shopping!

Kenya
1 review
1 helpful vote
Follow Clayton O.
Unfollow Clayton O.
Share Review
Report Review

Buyer is always protected from fraud and there is a wide variety of items to choose from. Best prices also.

Date of experience: June 14, 2025
JIAN C. Z2U Rep
6 months ago

Thank you for your positive review of our website! We are very pleased to hear that you are satisfied with our service.
We are committed to offering a wide range of digital game products to meet the diverse needs of our customers. At the same time, we place great importance on protecting buyers' rights, ensuring that every transaction is safe and helping to prevent fraud. Your trust is the driving force behind our continuous efforts.
If you have any questions or need assistance, feel free to reach out to our Official Customer Service. We look forward to continuing to provide you with high-quality service!
Once again, thank you for your support, and happy shopping!

Viet Nam
1 review
3 helpful votes
Follow mohamed m.
Unfollow mohamed m.
Share Review
Report Review

To anyone planning to sell on Z2U: Forget it — or read the rules VERY carefully. You can list and sell whatever you have, but you won't know if it's "allowed" until you try to withdraw — and then they say NO. That's one thing. Z2U takes 10% of every sale — not a commission, but some absurd "platform fee." When you can't withdraw and ask for help, they'll send you a link to the rules. But if that's not enough, they'll simply make up new rules in the chat — like:
"YOU CAN'T... SO I WILL... blalba..."- THATS THE WAY NEW RULE CREATED You're selling to earn money for life, but the person holding the money is Z2U — until you please them like a kid begging their parents for cash. 80% of buyers don't even click the "order completed" button — they just pay and disappear.
You'll be trapped between buyers and Z2U. Start somewhere easier. Seriously.

Date of experience: June 10, 2025
JIAN C. Z2U Rep
6 months ago

Hello! We are sorry for what you have suffered.
We wonder if you could provide your username for our team first, so that we can check what kind of problem you met then help you solve issue.
Or you can contact our merchant customer service email and WhatsApp again. We can explain the issue of your withdrawal and withdrawal fees to you again.

Australia
2 reviews
0 helpful votes
Follow Aaron s.
Unfollow Aaron s.
Share Review
Report Review

Stolen accounts
June 1, 2025

They sell you stolen accounts and 2 days after you buy they change the password so you cant use.tried to get a refund but support is rubbish

Date of experience: June 1, 2025
JIAN C. Z2U Rep
6 months ago

Hello! We are sorry for what you have suffered.
We wonder if you could provide the order number for our team first, so that we can check what kind of problem you met then help you solve issue.

Morocco
1 review
5 helpful votes
Follow Mohamed Reda C.
Unfollow Mohamed Reda C.
Share Review
Report Review

🌀 Introduction: I am writing to report a scam incident that I have experienced on the Z2U platform. I have been a seller on Z2U for the past seven months without any issues. During this period, I have maintained a 100% positive reputation with no negative feedback from customers. 🌀 Incident Description: Recently, I attempted to make a withdrawal from my store earnings. However, I encountered an issue with the withdrawal status, as indicated in the attached screenshot. Upon contacting the Z2U merchant support, I was informed of new conditions that I found to be unreasonable and suspicious. 🌀 Details of the Scam: The merchant support representative stated that I needed to reach a sales volume of $8,000 and achieve a Level 2 Diamond status before I could withdraw my funds. The reason given was that I was selling products that were over a year old. I found this explanation to be inconsistent with previous communications. Just a month prior, the same representative had assured me that there were no issues with selling products older than a year. This sudden change in policy, which was not documented in the platform's terms and conditions, led me to believe that this was a form of scam. 🌀 Conclusion: I believe that these new conditions are a form of modern scam designed to prevent me from accessing my rightful earnings. The inconsistency in the information provided by the merchant support representative further supports my suspicion of fraudulent activity. 🌀 Attachments: - Screenshot of the withdrawal status issue.
- Previous communication with the merchant support representative. 🌀 Request for Action: I kindly request an investigation into this matter and assistance in retrieving my funds. I also urge Z2U to review their policies and ensure that all sellers are treated fairly and transparently.

Date of experience: May 23, 2025
JIAN C. Z2U Rep
7 months ago

Hi, we are sorry for the trouble you experienced.
To protect buyer interests and ensure product quality, Z2U has implemented restrictions on selling more than 6-month subscriptions or account. Based on our review, your store does not currently meet the required conditions to sell products exceeding 6 months.
We have published the Announcement(Several selling rules that sellers need to pay special attention to) on 2024-03-14. Sellers may only list more than 6-month subscriptions or account once the following two conditions are met: orders amount more than $8000 and store level more than 2 diamonds. Once these criteria are fulfilled, you will be allowed to sell more than 6-month subscriptions or account.
According to the seller rules, we need to suspend your withdrawal for 6 months to observe the after-sales situation.
If you need any other assistance, you can contact Z2U Merchant Services through WhatsApp or email. Thank you for your understanding and cooperation.

Morocco
1 review
0 helpful votes
Follow Youssef D.
Unfollow Youssef D.
Share Review
Report Review

Z2U is a SCAM
May 7, 2025

I paid for an item and i didn't receive, when i tried to contat the customer service they don't respond, i a lot of similar cases happened to other peoples i think you guys should avoid this is scam website

Date of experience: May 7, 2025
JIAN C. Z2U Rep
8 months ago

Hello! We are sorry for what you have suffered.
We wonder if you could provide the order number for our team first, so that we can check what kind of problem you met then help you solve issue.

GB
1 review
1 helpful vote
Follow Paige M.
Unfollow Paige M.
Share Review
Report Review

Never order
April 29, 2025

Tried to purchase 3 TIMES off this bum website all 3 ended up refunded in total about £20 of refund fees. They asked me to verify my card using my ENTIRE bank card details which i'm not going to do it'll also take up to 2 days to verify before the order can even process further which takes another 2-3 days you'll be waiting up to a WEEK the customer services is AWFUL they made me wait 2 days on a order that was 'delivering' for them to then refund it when they'd already logged into my account? They also refunded it into store credit and raised the price so u couldn't buy it again in said store credit the whole websites a walking scam do not order

Date of experience: April 24, 2025
JIAN C. Z2U Rep
8 months ago

Hello! We are sorry for what you have suffered.
We wonder if you could provide the order number for our team first, so that we can check what kind of problem you met then help you solve issue.

GB
1 review
17 helpful votes
Follow Gul B.
Unfollow Gul B.
Share Review
Report Review

It helped me
March 28, 2025

I needed help with the purchase and they were there to help guide me through it. Fast response service. I will definitely buy through them in the future.

Date of experience: March 27, 2025
JIAN C. Z2U Rep
6 months ago

Thank you for your positive review of our website! We are very pleased to hear that you are satisfied with the shopping guidance we provided.
We are always committed to delivering efficient and fast service to ensure your shopping experience is smooth and enjoyable. Your feedback is the driving force behind our efforts, and we will continue to provide high-quality service to meet your needs.
If you have any questions or need assistance in the future, feel free to reach out to our Official Customer Service. We look forward to continuing to serve you!
Once again, thank you for your support, and happy shopping!

California
1 review
0 helpful votes
Follow Mott Garet M.
Unfollow Mott Garet M.
Share Review
Report Review

Good platform
May 18, 2025

This platform is very good, why is the rating so low? Everyone can try it, there are still many sellers on it.

Date of experience: March 25, 2025
JIAN C. Z2U Rep
6 months ago

Thank you for your positive review of our website! We are very pleased to hear that you are satisfied with our service and shopping experience.
Your support and recognition are the driving force behind our continuous efforts to improve the quality of our service. We will continue to provide you with an efficient and convenient shopping experience, ensuring that every customer enjoys high-quality service.
If you have any questions or need further assistance, feel free to reach out to our Official Customer Service. We look forward to your next visit!
Once again, thank you for your support, and happy shopping!

Florida
1 review
1 helpful vote
Follow A G L.
Unfollow A G L.
Share Review
Report Review

The seller delivered the goods quickly, I received it in a few minutes after the purchase, and I will buy it back when there is demand.

Date of experience: March 20, 2025
JIAN C. Z2U Rep
6 months ago

Thank you for your positive feedback regarding our store's delivery speed! We are very pleased to hear that you are satisfied with our service.
We are committed to providing fast and efficient service for every customer, ensuring timely delivery of orders to meet your needs. Your feedback is very important to us and motivates us to continually improve our service quality.
If you have any questions or need further assistance in the future, feel free to reach out to our Official Customer Service. We look forward to continuing to serve you with high-quality service!
Once again, thank you for your support, and happy shopping!

Czechia
1 review
3 helpful votes
Follow Red E.
Unfollow Red E.
Share Review
Report Review

I have credits stuck on my account at z2u and they won't refund me. This is a scam and people should be aware that you can't get your funds out at z2u.

Date of experience: February 19, 2025
JIAN C. Z2U Rep
9 months ago

Hello! We are sorry for what you have suffered.
We wonder if you could provide the order number for our team first, so that we can check what kind of problem you met then help you solve issue.

GB
1 review
4 helpful votes
Follow Brooke H.
Unfollow Brooke H.
Share Review
Report Review

Seller did not state that the game they was selling would require internet everytime you wish to play it. It is normally an offline game on Nintendo switch

Date of experience: February 1, 2025
JIAN C. Z2U Rep
9 months ago

Hello! We are sorry for what you have suffered.
We wonder if you could provide the order number for our team first, so that we can check what kind of problem you met then help you solve issue.