It's a complete scam. I bought a Reddit username, but the seller gave me one that's banned. After reaching out to customer support, they sided with the seller, stating the username was delivered as agreed. They've asked for additional evidence to prove otherwise, or they'll close the case in favor of the seller. The customer support team appears to disregard the buyer's situation, focusing more on their own commissions. I'm escalating the matter to my payment provider today.